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Exhibitor Coordinator (Program Administrator 1) - PN: 20068114
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $26.92 - $33.35
Work Schedule
Standard Hours
Flexible
Benefits
Medical Coverage
Dental Insurance
Vision Insurance
basic life insurance
Paid Time Off
Childbirth leave
Adoption leave
Foster care leave
Education and Development Opportunities
Public retirement systems
Optional deferred compensation
Job Description
The Ohio Bureau of Workers' Compensation (BWC) is a state agency dedicated to providing workers' compensation insurance coverage and services to Ohio employers and employees. BWC operates through seven offices across the state, offering a comprehensive range of services aimed at ensuring workplace safety, health, and compensation for work-related injuries. Known for its supportive work culture and commitment to employee growth, BWC encourages a positive environment where employees often share a sense of family and dedication to service. Flexible work schedules are offered, including flex-time arrangements that accommodate employee needs while aligning with operational requirements. The agency prides itself on... Show More
Job Requirements
- Completion of undergraduate core program in business administration, management science or public administration and 12 mos. trg. or 12 mos. exp. in supervisory, administrative and/or managerial position which involved limited research and public contact
- or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file and 12 mos. trg. or 12 mos. exp. in supervisory, administrative, managerial and/or staff position which involved limited research and public contact
- or 36 mos. trg. or 36 mos. exp. in business administration, management science or public administration
- or equivalent of Minimum Class Qualifications For Employment noted above
- 24 mos. exp. in tradeshow, convention, conference, or large event planning and marketing (e.g., onsite operations and exposition floor management: floor plan design, layout and traffic flow, meeting and tradeshow industry trends, practices, promotions, communication with exhibitors)
- valid commercial driver’s license if assigned to operate vehicles regulated by Section 4506.01 of Revised Code
- knowledge of public relations
- human relations
- BWC policies and procedures
- operations research techniques or statistical techniques used in managerial decision making process
- computer software (e.g., MS Word, Access, Excel, PowerPoint, Project)
- fiscal management (e.g., accounting, budgeting)
- business administration
- management science and public administration
- credit card processing
- convention/hospitality industry
- in-person and online exposition sales
- occupational safety and health industry
- laws, rules and procedures governing workers’ compensation insurance coverage
- convention, trade show and event management
- skill in operating personal computer
- maintaining inventory of equipment and supplies
- creation of worksheets, data calculations and comparisons, charts and graphs, maintaining departmental budget using MS Excel
- use of scheduler in MS Project to manage time, resources and simultaneous initiatives
- use of Microsoft Word to generate reports and customer correspondence
- use of online exposition sales and event software
- use of internet for research
- converting documents to CD-ROM or PDF format
- oral and written communication skills
- operation of office machinery
- operation of training tools
- marketing techniques
- creation and maintenance of relational database programs including complex queries, multiple tables and report generation using MS Access
- managing multiple projects simultaneously
- event and conference planning and marketing
- public relations
- exhibition sales techniques
- ability to deal with many variables and determine specific course of action
- gather, collate and classify information about data, people or things
- use statistical analysis
- complete routine forms
- maintain accurate records
- prepare meaningful, concise and accurate reports
- use proper research methods in gathering data
- work alone on most tasks and be self-directed
- work in an extremely fast-paced environment
- prioritize and execute multiple projects
- perform under pressure
- collect data from interviews and review of records, establish facts and draw valid complex conclusions
- comprehend, verify, match and record figures accurately
- present findings before specialized audience (e.g., DSH, BWC management)
- anticipate problems through knowledge and past experience
- review and interpret technical and non-technical information to create and provide recommendations for procedures
- maintain privacy of sensitive information
- work overtime when needed, especially the four months prior to Safety Congress and during the week of Safety Congress
- travel several times throughout the year to visit convention centers, expo contractors, convention industry meetings, etc., some of which may result in overnight stays
Job Qualifications
- Completion of undergraduate core program in business administration, management science or public administration and 12 mos. trg. or 12 mos. exp. in supervisory, administrative and/or managerial position which involved limited research and public contact
- or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file and 12 mos. trg. or 12 mos. exp. in supervisory, administrative, managerial and/or staff position which involved limited research and public contact
- or 36 mos. trg. or 36 mos. exp. in business administration, management science or public administration
- or equivalent of Minimum Class Qualifications For Employment
- 24 mos. exp. in tradeshow, convention, conference, or large event planning and marketing (e.g., onsite operations and exposition floor management: floor plan design, layout and traffic flow, meeting and tradeshow industry trends, practices, promotions, communication with exhibitors)
- program management
- attention to detail
- ethics and values
- organizing and planning
- written communication
- knowledge of public relations
- human relations
- BWC policies and procedures
- operations research techniques or statistical techniques used in managerial decision making process
- computer software (e.g., MS Word, Access, Excel, PowerPoint, Project)
- fiscal management (e.g., accounting, budgeting)
- business administration
- management science and public administration
- credit card processing
- convention/hospitality industry
- in-person and online exposition sales
- occupational safety and health industry
- laws, rules and procedures governing workers’ compensation insurance coverage
- convention, trade show and event management
- skill in operating personal computer
- maintaining inventory of equipment and supplies
- creation of worksheets, data calculations and comparisons, charts and graphs, maintaining departmental budget using MS Excel
- use of scheduler in MS Project to manage time, resources and simultaneous initiatives
- use of Microsoft Word to generate reports and customer correspondence
- use of online exposition sales and event software
- use of internet for research
- converting documents to CD-ROM or PDF format
- oral and written communication skills
- operation of office machinery
- operation of training tools
- marketing techniques
- creation and maintenance of relational database programs including complex queries, multiple tables and report generation using MS Access
- managing multiple projects simultaneously
- event and conference planning and marketing
- public relations
- exhibition sales techniques
- ability to deal with many variables and determine specific course of action
- gather, collate and classify information about data, people or things
- use statistical analysis
- complete routine forms
- maintain accurate records
- prepare meaningful, concise and accurate reports
- use proper research methods in gathering data
- work alone on most tasks and be self-directed
- work in an extremely fast-paced environment
- prioritize and execute multiple projects
- perform under pressure
- collect data from interviews and review of records, establish facts and draw valid complex conclusions
- comprehend, verify, match and record figures accurately
- present findings before specialized audience (e.g., DSH, BWC management)
- anticipate problems through knowledge and past experience
- review and interpret technical and non-technical information to create and provide recommendations for procedures
- maintain privacy of sensitive information
- work overtime when needed, especially the four months prior to Safety Congress and during the week of Safety Congress
- travel several times throughout the year to visit convention centers, expo contractors, convention industry meetings, etc., some of which may result in overnight stays
- valid commercial driver’s license if assigned to operate vehicles regulated by Section 4506.01 of Revised Code
Job Duties
- Research and analyze Safety Congress operations to identify best practices and opportunities for improvement
- assess trends in the convention/tradeshow and occupational safety and health industries to recommend operating procedures, expo management strategies, floor plan designs, and performance benchmarks
- research, identify, and solicit safety, health, wellness, and workers' compensation companies as potential exhibitors or attendees through multiple outreach channels
- identify and solicit advertising and exhibit space buyers using industry publications, online searches, referrals, and other marketing resources
- develop, document, and implement strategies to retain exhibitors and build long term industry relationships
- recommend contractual terms for exhibitors based on industry standards and agency goals, and monitor exhibitor compliance with contract conditions
- conduct cost studies of local and national tradeshows and conventions
- use findings to recommend pricing structures, program offerings, advertising options, and budget considerations
- develop and implement exhibitor customer service plans, including marketing materials, operational guidelines, service order processes, installation/dismantle procedures, and savings initiatives
- research technology solutions to enhance the in person and online convention experience
- recommend digital tools for exhibitor communication, marketing, and service delivery
- conduct surveys and evaluations to measure customer satisfaction and program effectiveness
- prepare reports and recommendations for event enhancements
- assist in implementing approved changes related to expo operations
- lead RFP development, vendor evaluation, and coordination for expo service providers, including audiovisual, registration, transportation, signage, installation labor, and facility partners
- support the Event Manager in implementing new systems, policies, and initiatives to increase overall event efficiency and service levels
- develop and maintain databases to monitor exhibitor participation and educational programming trends
- create queries and reports to summarize event performance and identify improvement opportunities
- develop measurement tools for participant feedback, analyze results, and prepare summary findings
- provide recommendations for the annual operating budget for the agency's annual convention
- deliver onsite and virtual service to exhibitors and contracted vendors during the annual convention
- facilitate installation and dismantle of in person and online exposition booths and program components
- coordinate service delivery among contracted vendors to ensure smooth operations
- resolve onsite and online conflicts in accordance with agency policy and contractual requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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