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Exhibition Hall Event Services Manager
Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Range $46,800.00 - $68,300.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
403(b) with company match
Free or discounted tickets
Employer Paid Parking
Job Description
The Charleston Gaillard Management Corporation is a prestigious non-profit organization located in downtown Charleston, SC, renowned for its commitment to promoting and supporting the performing arts in the Southeast. Established in 2015, the Charleston Gaillard Center has quickly become a vibrant cultural hub known for commissioning, presenting, and hosting ambitious multidisciplinary performances that attract local, national, and international artists. The venue features the impressive 1,818-seat Martha and John M. Rivers Performance Hall along with a versatile 26,000-square-foot Exhibition Hall, which includes the Grand Ballroom, Salons, and Terrace Lawn. This center not only offers world-class entertainment but also thrives as a... Show More
Job Requirements
- Ability to move, transport, and/or position up to 35 lbs of various equipment and materials
- Using trade tools and accessing remote locations of the building
- Activities may require sustained periods of standing, movement, traversing, and positioning to meet facility and event demands
- Work may include prolonged periods of sitting, typing, or looking at a computer screen
Job Qualifications
- Minimum of 6 years combined education and/or professional experience in event services, hospitality operations, venue management, or related field
- Proven experience managing event execution in a multi-use venue environment
- Experience supervising staff and coordinating labor teams
- Strong organizational, time management, and problem-solving skills
- Strong client service orientation and ability to remain calm under pressure
- Ability to communicate professionally with clients, vendors, and internal teams
- Proficiency in Microsoft Office, Adobe PDF, and Google Workspace
- Experience working in a conference center, exhibition hall, performing arts center, or similar venue preferred
- Familiarity with event software such as Momentus Elite, Social Tables, Event Draw, and/or Vectorworks preferred
- Food & Beverage operations experience (catering sales or catering operations strongly preferred)
Job Duties
- Manage all assigned Exhibition Hall events from contract handoff through final invoicing and settlement
- Lead client detailing meetings, site visits, and walkthroughs to ensure all event logistics are confirmed
- Develop and maintain event timelines, run-of-show documents, staffing plans, and load-in/load-out schedules
- Create and update floor plans and room diagrams for all assigned events
- Ensure proper coordination of event setup, strike, and operational execution across all function spaces
- Serve as the primary on-site supervisor during events to ensure exceptional client experience and operational excellence
- Supervise the Houseperson (Exhibition Hall), including scheduling, training, performance management, and daily event assignments
- Oversee scheduling and supervision of part-time event services staff and contracted labor as assigned
- Ensure all event staff are properly trained, informed, and prepared for event execution
- Provide clear leadership onsite during events, including directing setup/strike teams and resolving operational issues in real time
- Coordinate event logistics with internal departments including Food & Beverage, Technical Services, Security, Facilities, and Parking
- Maintain accurate equipment and furniture inventory (tables, chairs, staging, etc.) and oversee proper use, storage, and upkeep
- Identify staffing needs and recommend efficiencies to reduce labor costs and improve execution
- Monitor event spaces for safety and operational readiness, ensuring compliance with fire code and building policies
- Serve as a primary point of contact for clients onsite and ensure client expectations are met professionally and consistently
- Coordinate vendor logistics including load-in, access, staging, deliveries, and building rules compliance
- Maintain strong working relationships with repeat clients and vendors to encourage long-term partnerships and repeat business
- Ensure accurate documentation of event details, schedules, staffing, and operational requirements
- Assist with event estimates, approvals, and event-related documentation required for billing
- Support the Exhibition Hall Director of Event Services with budgeting, labor forecasting, and event expense tracking
- Maintain event files and ensure all documentation is complete for post-event reconciliation
- Perform other duties as assigned to support Exhibition Hall operations and event services team success
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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