Exhibit Services Coordinator - Rosen Shingle Creek Orlando

Encore is a leading global provider of event technology and production services, specializing in delivering innovative solutions to meet the dynamic needs of clients in the hospitality and events industry. With a strong presence in upscale hotels and convention centers, Encore supports a wide range of events from corporate meetings and conventions to large-scale tradeshows and exhibitions. As a company, Encore is dedicated to excellence in customer service, technological innovation, and operational efficiency, ensuring that every event runs smoothly and exceeds client expectations. Their commitment to inclusivity and belonging fosters a welcoming and diverse workplace where employees are valued for their unique contributions and perspectives.

This position is focused on providing exceptional customer service to exhibitors while supporting the growth of exhibit revenue within assigned hotel locations. Reporting directly to the Director of Event Technology, the role is integral to the coordination of exhibit services and the facilitation of client needs through a consultative sales approach. You will be responsible for processing incoming client requests, generating exhibit orders, and partnering closely with Sales Managers to ensure clear communication and seamless execution between clients and operations teams. The role demands a proactive, detail-oriented individual with a strong customer service mindset and the ability to multitask effectively in a fast-paced, event-driven environment.

As an Exhibit Services Representative, you will serve as the critical liaison between clients and the onsite operational teams during shows and exhibitions. This includes traveling to event sites, maintaining an active presence on the exhibit floor, and acting as the primary point of contact for exhibitors. Your responsibilities will include preparing exhibitor packets, managing payment processing in compliance with corporate policies, and supporting the accounts receivable process to ensure all orders are finalized and paid timely. You will also have the opportunity to engage directly with exhibitors through calls, emails, and faxes to solicit business, answer inquiries, and promote satisfaction surveys.

This hourly position offers a competitive pay range of $15.65 to $20.33, with compensation adjusted according to qualifications, experience, location, and additional factors like travel requirements. Employees may also be eligible for overtime, bonuses, or other incentives as part of their total compensation package. Encore understands the importance of work-life balance and offers a variety of benefits to support employee wellness and family needs globally. The work environment blends indoor hotel and convention center settings with occasional exposure to outdoor elements during events, demanding flexibility and adaptability from successful candidates. If you are passionate about delivering superior customer experience and thrive in a collaborative, fast-moving industry, this position at Encore provides a rewarding opportunity to grow your career in event services.