Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
competitive compensation
DailyPay
Benefits effective day one
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
short-term disability
long-term disability
retirement savings plan with employer match
Tuition Reimbursement
Opportunity for growth and advancement
Job Description
St. Joseph Mercy is a reputable healthcare institution committed to delivering high-quality patient care while fostering a supportive and innovative work environment. It operates as part of the Trinity Health system, known for its dedication to excellence, compassionate care, and community engagement. Their food services department plays a crucial role in ensuring that patients, staff, and visitors receive nutritious and safe meals tailored to their needs and preferences. The organization values professionalism, teamwork, and continuous improvement, and it offers competitive compensation and a comprehensive benefits package to its employees.
The currently available role is for a Food Quality Manager at St. Joseph Mercy, a vital position responsible for overseeing all food quality aspects and food production within the campus. This full-time role operates on a rotating shift schedule. The Food Quality Manager acts as the final authority on food quality, ensuring that all food served meets stringent standards and that purchasing decisions align with quality guidelines. This role involves close collaboration with department managers and professionals to design menus, develop recipes, and establish food presentation standards across all eating sites on campus.
Responsibilities include managing vendor selection and food specifications, supervising cafeteria food production and staff, handling special event menus and promotions, and maintaining strong customer relations to promptly address concerns and enhance satisfaction. The Food Quality Manager also develops production systems in partnership with the Catering/Production Manager, ensuring consistent quality outcomes. In addition to operational duties, the manager leads food quality-focused work groups, provides training and performance feedback to staff, and serves as a relief service manager when needed.
Candidates for this role should have a high school diploma or GED with specialized training and two to three years of progressively responsible experience in food quality or food service management. Preferred qualifications include a Culinary Degree from an American Culinary Federation (ACF) accredited program or an Associate’s degree, culinary certification, and ACF Apprenticeship. Essential skills for the role encompass strong interpersonal communication, analytical problem-solving, technical abilities to develop operational procedures, active listening, and creative marketing capabilities.
This position offers competitive compensation with DAILYPAY and a full benefits package effective from day one, including medical, dental, vision coverage, paid time off, life insurance, and disability benefits. Employees also benefit from a retirement savings plan with employer matching, tuition reimbursement, and opportunities for growth and advancement within the Trinity Health network. St. Joseph Mercy is committed to fostering an inclusive workplace that honors diversity and ensures equal opportunity for all qualified candidates, valuing individual talents and perspectives to enhance patient-centered care.
The currently available role is for a Food Quality Manager at St. Joseph Mercy, a vital position responsible for overseeing all food quality aspects and food production within the campus. This full-time role operates on a rotating shift schedule. The Food Quality Manager acts as the final authority on food quality, ensuring that all food served meets stringent standards and that purchasing decisions align with quality guidelines. This role involves close collaboration with department managers and professionals to design menus, develop recipes, and establish food presentation standards across all eating sites on campus.
Responsibilities include managing vendor selection and food specifications, supervising cafeteria food production and staff, handling special event menus and promotions, and maintaining strong customer relations to promptly address concerns and enhance satisfaction. The Food Quality Manager also develops production systems in partnership with the Catering/Production Manager, ensuring consistent quality outcomes. In addition to operational duties, the manager leads food quality-focused work groups, provides training and performance feedback to staff, and serves as a relief service manager when needed.
Candidates for this role should have a high school diploma or GED with specialized training and two to three years of progressively responsible experience in food quality or food service management. Preferred qualifications include a Culinary Degree from an American Culinary Federation (ACF) accredited program or an Associate’s degree, culinary certification, and ACF Apprenticeship. Essential skills for the role encompass strong interpersonal communication, analytical problem-solving, technical abilities to develop operational procedures, active listening, and creative marketing capabilities.
This position offers competitive compensation with DAILYPAY and a full benefits package effective from day one, including medical, dental, vision coverage, paid time off, life insurance, and disability benefits. Employees also benefit from a retirement savings plan with employer matching, tuition reimbursement, and opportunities for growth and advancement within the Trinity Health network. St. Joseph Mercy is committed to fostering an inclusive workplace that honors diversity and ensures equal opportunity for all qualified candidates, valuing individual talents and perspectives to enhance patient-centered care.
Job Requirements
- High school diploma or general education degree (GED)
- One year of specialized training in food service or culinary related field
- Two to three years of progressively responsible related work experience
- Culinary degree from ACF accredited program or Associate’s degree preferred
- Culinary certification preferred
- ACF Apprenticeship preferred
- Strong interpersonal skills
- Analytical and problem-solving skills
- Technical skills for procedure development
- Ability to conduct effective guest relations
- Active listening skills
- Creativity in marketing food services
Job Qualifications
- High school diploma or general education degree (GED)
- Two to three years progressively more responsible related work experience
- Culinary degree from ACF accredited program or Associate’s degree preferred
- Culinary certification preferred
- ACF Apprenticeship preferred
- Strong interpersonal skills for effective communication
- Analytical skills for coordinating and problem solving in complex operations
- Technical skills to develop operation-specific procedures
- Active listening abilities
- Creative abilities for marketing department services
Job Duties
- Works with managers to develop the department quality vision, expectations, and on-going action plan as it pertains to all food on the Trinity Health Ann Arbor campus
- Works with managers on maintaining all aspects of food quality presentation and food purchasing including vendor selection and specification writing
- Sets the standard for receiving practices and acts as receiving point for questionable items
- Has ultimate authority and responsibility for accepting or rejecting all food items
- Develops production systems and procedures in collaboration with the Catering/Production Manager to foster quality outcomes
- Oversees food production and presentation of cafeteria meal service and provides frontline supervision for cafeteria staff
- Collaborates on menus and writes recipes for all food operations on campus
- Works with manager on all special one-time menus for catered events and other specials and consults on marketing aspects
- Maintains customer contact regularly to determine and respond to customer needs and troubleshoots food-related complaints
- Documents food-related problem solving as necessary or required by regulatory agencies
- Maintains good rapport and cooperative relationships, approaches conflict constructively, and participates in problem resolution
- Maintains confidentiality of patient, physician, colleague, and visitor information
- Behaves in accordance with Trinity Health's code of conduct, service excellence standards, and organizational policies
- Assumes responsibility for job safety and reports hazards immediately
- Keeps abreast of recent trends in food preparation and presentation with emphasis on healthy eating habits
- Presents training on food handling techniques to staff
- Provides performance appraisal feedback on food quality issues
- Facilitates quality-focused work groups quarterly
- Acts as Relief Service Manager when necessary
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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