Executive Reservations Coordinator - Temp

The Ritz-Carlton Boston, located at 10 Avery Street in the heart of Boston, Massachusetts, is a world-renowned luxury hotel known for its exceptional service and elegant accommodations. As part of Marriott International, The Ritz-Carlton brand is synonymous with luxury hospitality, offering guests premier amenities, exquisite dining experiences, and a commitment to exceeding expectations. This prestigious hotel portfolio boasts over 100 award-winning properties worldwide and prides itself on creating lifelong memories through attentive, thoughtful, and personalized service. At The Ritz-Carlton Boston, employees are part of a rich culture that values diversity, creativity, and compassion, fostering an environment where associates can thrive and reach their full potential.

This is a temporary, full-time non-management position lasting until the end of December 2026. The hourly wage is set at $31.20, reflecting the value placed on skilled hospitality professionals who contribute to the impeccable guest experience. This role is tenant onsite and requires a professional, polished appearance, excellent communication skills, and a passion for delivering outstanding customer service.

The position focuses on processing all reservation requests, changes, and cancellations efficiently and accurately, combining excellent customer service with knowledge of hotel operations. The successful candidate will handle inquiries via phone, fax, or mail, identify guest needs, and determine suitable room types and rates while adhering to the hotel's policies on guarantees, special rates, and cancellations. Accommodating special guest requests thoughtfully and providing detailed information about the hotel's facilities and services are essential components of this role. In addition to managing individual reservations, candidates will also oversee group bookings, maintaining accuracy in room blocks, revising allocations as necessary, and setting up billing accounts in accordance with accounting policies.

The role requires adeptness in using reservation systems to input and access data, respond effectively to guest challenges, and communicate information regarding VIP reservations. The position also emphasizes teamwork and compliance with company standards, including confidentiality, proper appearance, and courteous guest interaction. Employees will be expected to develop positive working relationships, adhere to quality assurance standards, support common goals, and respond appropriately to coworker concerns. Physical demands are minimal but include handling items up to 10 pounds. This role also allows opportunity for growth within the luxury hospitality industry by embodying The Ritz-Carlton Gold Standards, which serve as the foundation of their service philosophy. These include the Employee Promise, Credo, and Service Values, guiding team members to provide gracious, thoughtful service daily while inspiring pride in their work and colleagues.

By joining The Ritz-Carlton Boston, candidates align themselves with a global brand leader in luxury hospitality, operated under the umbrella of Marriott International. This global connection offers access to world-class training, career development, and a dynamic team environment that values each individual's unique background, talents, and experiences. Marriott International is an equal opportunity employer committed to diversity and inclusion, fostering an inclusive culture where everyone feels welcomed and respected. The company prohibits discrimination on any protected basis, including disability and veteran status, ensuring a supportive workplace for all employees. Prospective applicants eager to be part of a prestigious luxury brand, deliver exceptional guest experiences, and grow professionally will find this opportunity rewarding and inspiring.