Job Overview
Employment Type
Full-time
Benefits
competitive salary
performance-driven culture
401(k) with Company Match
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
Marriott hotel discounts worldwide
Leadership support and career advancement opportunities
Job Description
Le Meridien and Sheraton Charlotte Hotels are part of a globally recognized hospitality group dedicated to delivering high-quality guest experiences with a focus on luxury and comfort. Located in the vibrant city of Charlotte, these hotels offer exceptional accommodations, event spaces, and services designed to cater to business travelers, tourists, and event organizers alike. Le Meridien is known for its contemporary style and cultural experiences, while Sheraton combines traditional comfort with state-of-the-art amenities. Together, these properties provide a dynamic and engaging environment for guests and employees, emphasizing professional growth, innovation, and community involvement.
The Executive Meeting Manager role within the Sales team at Le Meridien and Sheraton Charlotte Hotels represents a crucial position responsible for managing the entire lifecycle of group and meeting events. This role is tailored for an energetic and organized hospitality professional who excels in relationship building, meticulous event planning, and proactive sales strategy. As the primary contact for group clients from contract turnover through event completion, the Executive Meeting Manager ensures every detail is executed flawlessly, resulting in memorable guest experiences and robust client satisfaction.
Beyond event execution, this role involves a key sales component where identifying opportunities for account growth and new business generation is essential. The successful candidate will collaborate closely with various hotel departments—including Catering, Revenue, and Operations—to maximize profitability and meet targeted revenue goals. Excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment are necessary traits for this role. Familiarity with Marriott systems such as CI/TY and experience in outside sales activities will further contribute to success here.
Working for StepStone Hospitality means being part of a company that values its people as its greatest competitive advantage. The culture encourages continuous learning, growth, and career advancement, supported by comprehensive benefits and a positive, inclusive work environment. Employees are offered competitive salaries, performance incentives, and opportunities to leverage Marriott hotel discounts globally. This position also promotes leadership development and maintains a firm commitment to equal opportunity employment. This extensive role requires flexibility, as occasional evening and weekend work is necessary to support the hotel’s business demands.
The Executive Meeting Manager role within the Sales team at Le Meridien and Sheraton Charlotte Hotels represents a crucial position responsible for managing the entire lifecycle of group and meeting events. This role is tailored for an energetic and organized hospitality professional who excels in relationship building, meticulous event planning, and proactive sales strategy. As the primary contact for group clients from contract turnover through event completion, the Executive Meeting Manager ensures every detail is executed flawlessly, resulting in memorable guest experiences and robust client satisfaction.
Beyond event execution, this role involves a key sales component where identifying opportunities for account growth and new business generation is essential. The successful candidate will collaborate closely with various hotel departments—including Catering, Revenue, and Operations—to maximize profitability and meet targeted revenue goals. Excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment are necessary traits for this role. Familiarity with Marriott systems such as CI/TY and experience in outside sales activities will further contribute to success here.
Working for StepStone Hospitality means being part of a company that values its people as its greatest competitive advantage. The culture encourages continuous learning, growth, and career advancement, supported by comprehensive benefits and a positive, inclusive work environment. Employees are offered competitive salaries, performance incentives, and opportunities to leverage Marriott hotel discounts globally. This position also promotes leadership development and maintains a firm commitment to equal opportunity employment. This extensive role requires flexibility, as occasional evening and weekend work is necessary to support the hotel’s business demands.
Job Requirements
- minimum of three years of hotel sales, catering, conference services, or event management experience
- previous experience in a full-service hotel environment preferred
- marriott experience preferred
- hands-on experience with Marriott CI/TY preferred
- ability to manage multiple priorities
- proficiency in Microsoft Office
- ability to occasionally lift up to 25 pounds
- availability to work flexible schedule including evenings and weekends
- exceptional communication and customer service skills
- strong organizational skills
- strong negotiation and problem-solving abilities
Job Qualifications
- minimum of three years of hotel sales, catering, conference services, or event management experience
- previous experience in a full-service hotel environment strongly preferred
- marriott experience highly preferred
- hands-on experience with Marriott CI/TY strongly preferred
- working knowledge of MARSHA, FSPMS, and Marriott sales processes is a plus
- previous outside sales or account management experience preferred
- exceptional communication, organization, and customer service skills
- ability to manage multiple priorities and maintain attention to detail
- strong negotiation, relationship-building, and problem-solving skills
- proficiency in Microsoft Office and hotel sales software systems
Job Duties
- serve as primary liaison for assigned group and meeting clients from contract turnover through event completion
- manage all aspects of group planning ensuring exceptional client experience
- conduct planning calls, pre-convention meetings, hotel tours, and site inspections
- prepare and distribute banquet event orders, event resumes, rooming lists, and related event documentation
- coordinate with hotel departments for seamless execution of meetings, events, and group programs
- monitor events on-site and proactively resolve client concerns to ensure satisfaction
- conduct post-event follow-up and cultivate long-term client relationships
- solicit new group, corporate, and catering business through prospecting, networking, referrals, and outside sales
- manage assigned accounts and identify opportunities to increase revenue
- conduct outside sales calls, networking events, sales blitzes, and client presentations
- maintain accurate account activity, traces, and sales pipeline within Marriott CI/TY
- support achievement of revenue goals
- collaborate with Sales, Catering, Revenue, and Operations teams to maximize profitability
- maintain knowledge of hotel services, meeting space, guest rooms, and local market conditions
- ensure compliance with Marriott brand standards and StepStone policies
- maintain flexibility to work occasional evenings, weekends, or special events
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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