Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Flexible working hours
Job Description
Hilton is a premier global hospitality company known for its diverse portfolio of hotels ranging from luxurious full-service properties and resorts to extended-stay suites and moderately priced hotels. With nearly a century of dedicated service, Hilton has established itself as a leader in the lodging industry, consistently providing exceptional guest experiences, premium accommodations, and outstanding service across its global brands. The company prides itself on fostering a culture centered around teamwork, innovation, and delivering the highest standards of hospitality. Hilton's vision to "fill the earth with the light and warmth of hospitality" reflects its commitment to creating memorable experiences for... Show More
Job Requirements
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Strong leadership skills
- Strong analytical skills to understand business indicators and develop approaches
- Excellent selling capabilities and ability to coach team members
- Excellent organisational and planning skills
- Proven experience in a similar role
Job Qualifications
- Experience in a similar role with a proven track record
- Strong leadership skills with ability to manage and motivate teams
- Excellent selling and negotiation capabilities
- Exceptional organizational and planning skills
- Good communication skills
- Commitment to high customer service standards
- Ability to understand key business indicators and competitive trends
- Knowledge of local market and hospitality industry is advantageous
- Degree-level qualification in a relevant field is advantageous
Job Duties
- Solicit, negotiate and generate contracted revenues from potential clients that meet criteria established in the hotel business plan
- Employ revenue management techniques to present proposals
- Prepare and present Requests for Proposals so that both client and hotel receive good value
- Prospect for new business via phone calls, outside sales calls, community functions, internet prospecting, supplier partnerships, trade journals
- Work with sales team to convert leads into successful bookings ensuring maximum revenue
- Prepare and distribute event orders detailing terms and conditions
- Serve as main point of contact for clients booking meetings and corporate events with Food/Beverage
- Collaborate with clients to understand needs and provide customized solutions
- Provide expert advice on event planning, meeting space, audio-visual requirements, catering and logistics
- Oversee execution of meetings and events from pre-arrival through post-event follow-up
- Coordinate with internal departments to ensure all client specifications are met
- Ensure timely, efficient setup of meeting rooms including seating, technology and special requests
- Actively promote and upsell additional hotel services
- Maintain communication with clients before, during and after events
- Proactively troubleshoot and resolve event-related concerns
- Ensure accurate and timely billing
- Maintain organized records of communications, details and contracts
- Develop detailed event itineraries and timelines
- Coordinate travel arrangements and off-site activities
- Gather client feedback and follow up to encourage repeat business
Job Location
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