Executive Meeting Manager

Job Overview

briefcase

Employment Type

Full-time
clock

Work Schedule

Weekend Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule

Job Description

Pacific Hospitality Group is a distinguished family-focused hospitality company known for its unique owner/operator business model that emphasizes long-term holds and sustainable growth. The organization is committed to enriching people’s lives by offering memorable experiences, giving back to communities, and upholding strong ethical values by honoring God in all their endeavors. The company operates within the hospitality industry, managing high-value properties and focusing on creating long-term value for its investors and team members alike. Pacific Hospitality Group stands out due to its dedication to integrity, principled entrepreneurship, customer focus, and continuous improvement, blending professional excellence with community and spiritual commitments.

The role of Sales Manager within Pacific Hospitality Group is essential for achieving or surpassing sales goals by fostering complete account penetration in the assigned territory. This position targets corporate business and focuses on the successful execution of booked events to maximize the use of available space and services within the properties. The Sales Manager plays a pivotal role in establishing and nurturing new client relationships while maintaining strong bonds with existing clients to maximize revenue growth. The role also involves responding promptly to incoming inquiries, understanding and analyzing customer needs, preparing personalized event plans, and managing detailed client information using property-specific software solutions.

In this capacity, the Sales Manager acts as a bridge between clients and various hotel departments, ensuring smooth collaboration and outstanding customer service. Responsibilities extend beyond sales toward active participation in industry events, market research, direct marketing campaigns, and community engagements. The position demands a proactive, professional, and customer-oriented individual who thrives in a high-volume, dynamic environment. Pacific Hospitality Group values candidates who exhibit strong communication skills, a high level of professionalism, the ability to handle confidential information with discretion, and the capacity to maintain composure under pressure. With a focus on continuous development, this role requires a commitment to ongoing learning and training.

The Sales Manager position offers an exciting opportunity to grow within a reputable hospitality company that values its team members’ contributions and fosters long-term career development. Candidates can expect to engage in a supportive work environment that balances business objectives with ethical practices and community involvement. This role requires availability to work varied schedules and shifts, including holidays and weekends, reflecting the hospitality industry’s cyclical nature. Working primarily from the property location, the Sales Manager will be integral to the operational success and esteemed reputation of Pacific Hospitality Group’s properties.

Job Requirements

  • High school diploma or equivalent
  • Bachelor’s degree in Hospitality desired
  • One or more years of related sales experience in hotel, resort or winery
  • Knowledge of hotel service standards, guest relations and etiquette
  • Ability to work in high volume, time sensitive environment
  • Strong communication and interpersonal skills
  • Proficiency with MS Office applications
  • Ability to learn and follow sales processes
  • Available to work varying schedules including weekends and holidays
  • Must maintain professional appearance
  • Ability to handle confidential information with discretion

Job Qualifications

  • High school diploma or general education degree (GED), or equivalent combination of education and experience
  • Bachelor’s degree in Hospitality desired
  • One or more years of related sales experience (i.e. Catering/Event Sales, Event Coordination, or as an Executive Meeting Manager) in a similar sized hotel/resort or winery operation
  • Possess solid knowledge of hotel service standards, guest relations and etiquette
  • Ability and experience in successfully selling and working in a high volume, time sensitive environment
  • Ability to learn, follow and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria
  • Completes all required training as scheduled
  • Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales desired
  • Requires ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions
  • Must be able to create and effectively provide sales presentations and materials to potential customers
  • Contacts sometimes contain confidential/sensitive information so requires ability to use discretion
  • Must demonstrate positive attitude and professional demeanor
  • Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation
  • Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel
  • Proficiency with DELPHI preferred
  • Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
  • Work schedules will include working on holidays, weekends and alternate shifts
  • Position requires working from property location
  • Must maintain a clean appearance and professional demeanor

Job Duties

  • Responds to all incoming leads for business to secure opportunities and maximize sale of available space as is beneficial for the property
  • Takes orders for food, beverage, rooms, services, etc.
  • Analyzes requirements of business opportunities
  • Researches and maintains knowledge of market trends, competition and customers
  • Responds to RFPs
  • Outlines available hotel space, menus and facilities
  • Quotes prices
  • Meets with clients and hotel department managers to plan function details, space requirements, food service and decor
  • Prepares correspondence to customers, internal booking reports and client data
  • Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service
  • Prepares menus, banquet event orders (BEO) and resumes for groups booked
  • Maintains detailed information about clients/prospective clients and enters data into property’s computer systems
  • Attends business review meetings
  • Researches new companies
  • Creates and implements direct mailing campaigns
  • Attends training
  • Makes presentations
  • Conducts familiarization trips as needed
  • Participates in local community to develop business
  • Solicits new business opportunities through prospecting new customers when needed (including groups, travel managers, travel agents and consumers)
  • Uses network channels to open doors to new customers
  • Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel
  • Researches information on market and trends and the clients supporting those markets locally
  • Participates in industry related organizations
  • Attends trade shows, community events and industry meetings to develop business
  • Participates in sales blitzes
  • Makes onsite and field presentations to prospective clients
  • Participates in pre-event meetings, training and other sales-related meetings as required
  • Responds to guest inquiries and coordinates special arrangements and requests
  • Resolves guest complaints within scope of authority, otherwise refers the matter to upper management
  • Notifies supervisor and/or Security of all unusual events or circumstances

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef