Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,500.00 - $74,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The Meritage Resort & Spa is a distinguished luxury resort known for its exquisite amenities, prime location, and exceptional guest service. Managed under the Pacific Hospitality Group umbrella, this resort benefits from the group's owner-operator philosophy, emphasizing a family-oriented approach with a commitment to long-term value creation and sustainable growth. The Meritage Resort & Spa focuses on enriching guests’ lives by offering memorable experiences, reflecting the core values of integrity, customer focus, respect, and fulfillment. As a premier destination, the resort offers a blend of relaxation, luxury, and exceptional event-hosting capabilities to cater to a diverse clientele including leisure travelers, corporate groups, and event planners.
The Executive Meeting Manager (EMM) role at The Meritage Resort & Spa is a pivotal position tasked with driving group revenue through efficient and strategic handling of small-to-mid-size group business. This involves managing group leads ranging from 10 to 54 rooms, prioritizing quick response times, and maximizing revenue opportunities by leveraging strong client relationships and sales strategies. The EMM plays a critical role in bridging the gap between Sales, Revenue Management, and Operations teams to ensure flawless group execution from the initial inquiry to final turnover. In this fast-paced environment, the EMM is responsible for not only meeting but exceeding revenue and conversion goals through expert negotiation, pricing strategies, and proactive client engagement.
The Executive Meeting Manager thrives in a dynamic, deadline-driven atmosphere where collaboration and internal alignment are crucial. By maintaining a robust sales pipeline and utilizing CRM systems such as Delphi and Salesforce, the EMM supports the property’s revenue strategy, optimizes inventory control, and ensures a seamless booking process for clients. Their market awareness and strategic adjustments help the resort capitalize on shoulder periods and demand fluctuations, further enhancing revenue growth.
This role requires excellence in communication, organizational skills, and a proactive approach to handling a high volume of inquiries. The Executive Meeting Manager is expected to build and nurture lasting relationships with a variety of clients, including corporate accounts and third-party planners, to encourage repeat business and maintain the resort’s competitive edge. Candidates for this position should bring a strong sales background, preferably with experience in luxury or resort environments, and a proven track record of hitting targets. The role promises the opportunity to contribute to a reputable hotel group grounded in principled entrepreneurship and a commitment to enriching people's lives through exceptional hospitality.
The Executive Meeting Manager (EMM) role at The Meritage Resort & Spa is a pivotal position tasked with driving group revenue through efficient and strategic handling of small-to-mid-size group business. This involves managing group leads ranging from 10 to 54 rooms, prioritizing quick response times, and maximizing revenue opportunities by leveraging strong client relationships and sales strategies. The EMM plays a critical role in bridging the gap between Sales, Revenue Management, and Operations teams to ensure flawless group execution from the initial inquiry to final turnover. In this fast-paced environment, the EMM is responsible for not only meeting but exceeding revenue and conversion goals through expert negotiation, pricing strategies, and proactive client engagement.
The Executive Meeting Manager thrives in a dynamic, deadline-driven atmosphere where collaboration and internal alignment are crucial. By maintaining a robust sales pipeline and utilizing CRM systems such as Delphi and Salesforce, the EMM supports the property’s revenue strategy, optimizes inventory control, and ensures a seamless booking process for clients. Their market awareness and strategic adjustments help the resort capitalize on shoulder periods and demand fluctuations, further enhancing revenue growth.
This role requires excellence in communication, organizational skills, and a proactive approach to handling a high volume of inquiries. The Executive Meeting Manager is expected to build and nurture lasting relationships with a variety of clients, including corporate accounts and third-party planners, to encourage repeat business and maintain the resort’s competitive edge. Candidates for this position should bring a strong sales background, preferably with experience in luxury or resort environments, and a proven track record of hitting targets. The role promises the opportunity to contribute to a reputable hotel group grounded in principled entrepreneurship and a commitment to enriching people's lives through exceptional hospitality.
Job Requirements
- Bachelor's degree in hospitality, business, or related field preferred
- 2-5 years of hotel sales or group sales experience
- Proven track record of achieving revenue and conversion targets
- Strong understanding of group sales processes, contracts, and negotiation strategies
- Experience with CRM systems such as Delphi, Salesforce, and hotel systems preferred
- Excellent communication, organizational, and time management skills
- Ability to manage a high-volume workload with attention to detail and responsiveness
Job Qualifications
- Bachelor's degree in hospitality, business, or related field preferred
- 2-5 years of hotel sales or group sales experience, preferably in a luxury or resort environment
- Proven track record of achieving revenue and conversion targets
- Strong understanding of group sales processes, contracts, and negotiation strategies
- Experience with CRM systems such as Delphi, Salesforce, and hotel systems preferred
- Excellent communication, organizational, and time management skills
- Ability to manage a high-volume workload with attention to detail and responsiveness
Job Duties
- Manage and respond to all incoming group leads within the 10-54 room range in a timely and professional manner
- Drive conversion of inquiries through strategic negotiation, pricing alignment, and proactive follow-up
- Actively solicit new business through outbound prospecting, client outreach, and account development
- Achieve and exceed assigned revenue, room night, and conversion targets
- Identify opportunities to upsell guest rooms, meeting space, and ancillary services
- Build and maintain strong relationships with corporate clients, third-party planners, and repeat group accounts
- Ensure consistent communication throughout the sales cycle, from inquiry to contract execution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
