Executive Meeting Manager

The Meritage Resort & Spa is a premier luxury resort and spa destination that epitomizes elegance and comfort in the hospitality industry. Nestled in a picturesque location, the resort is designed to provide guests with a unique and memorable experience characterized by exceptional service and attention to detail. It is part of the Pacific Hospitality Group, a company that champions owner/operator business strategies, focusing on long-term value creation and sustainable growth within the hospitality sector. Pacific Hospitality Group is deeply committed to enriching people’s lives by delivering extraordinary experiences, engaging with local communities, and honoring their guiding principles which include integrity, compliance, and respect.

Pacific Hospitality Group prides itself on being family-focused and committed to the development of both its business and its team members. With a culture centered on principles such as humility, knowledge, customer focus, and principled entrepreneurship, the group aims to offer an inspiring work environment where employees can thrive and contribute to the company’s ongoing success. The Meritage Resort & Spa embodies these values, providing guests with world-class amenities and services that position it as a standout in the luxury resort market.

The Executive Meeting Manager (EMM) role at The Meritage Resort & Spa is a vital position responsible for driving group revenue by managing small to mid-size group business inquiries, with a room block size of 10 to 54 rooms. This role emphasizes high-volume lead handling, short-term booking management, and maximizing revenue opportunities through strategic sales efforts. The EMM will act as a pivotal link between Sales, Revenue Management, and Operations teams to ensure a seamless client experience from initial inquiry through event turnover. Focused on strong client relationship management and efficient response, this position supports the property’s revenue strategies by converting leads into profitable bookings.

Key responsibilities of the Executive Meeting Manager include responding timely and professionally to all incoming group leads, negotiating strategically to convert inquiries, proactively following up clients, and actively soliciting new business through outreach and prospecting. The role requires achieving and exceeding revenue and room night targets alongside identifying opportunities to upsell additional services, enhancing overall profitability.

In addition to sales and revenue generation, the EMM is tasked with building and maintaining robust relationships with corporate clients, third-party planners, and repeat customers. Effective communication throughout the sales cycle and maintaining accurate client records in CRM systems are essential components of the role. Collaboration with various internal departments ensures that pricing strategies, inventory controls, and group room turnover processes are aligned with operational goals.

The ideal candidate will bring a bachelor’s degree in hospitality, business, or a related field, coupled with 2 to 5 years of hotel or group sales experience, preferably within a luxury or resort setting. A proven track record of meeting revenue targets, familiarity with group sales contracts and negotiations, and experience with CRM systems are crucial. Excellent organizational and communication skills, along with the ability to manage a high-volume workload with keen attention to detail, are essential for success in this fast-paced, deadline-driven environment.

This role offers a dynamic work environment encompassing collaboration, strategic selling, market analysis, and performance management. The Executive Meeting Manager is integral to sustaining the resort's competitive edge, driving revenue growth, and delivering exceptional experiences that align with the company’s vision and core values. Pacific Hospitality Group promotes equal employment opportunities and fosters a diverse workplace, respecting varied backgrounds and perspectives across all team members.