Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
The Meritage Resort & Spa is a distinguished luxury resort and spa located in the heart of a vibrant destination. Operated under the Pacific Hospitality Group, this resort offers an exceptional guest experience that combines refined elegance, comprehensive amenities, and personalized services in a picturesque setting. Pacific Hospitality Group is known for its unique owner/operator model, which fosters a family-focused environment emphasizing long-term growth, integrity, and customer satisfaction. Their vision is to enrich people’s lives through memorable experiences, community contribution, and principled business practices while honoring spiritual values in all aspects of the operation. This approach ensures a stable and nurturing workplace for team members and delivers consistent value to investors and guests alike.
At The Meritage Resort & Spa, the Executive Meeting Manager (EMM) plays a pivotal role in driving group revenue by managing small-to-mid-size group business, specifically those requiring 10 to 54 rooms. This position concentrates on high-volume lead handling, efficient response times, and strategic selling techniques to maximize revenue opportunities. As a key bridge between the Sales, Revenue Management, and Operations departments, the EMM ensures smooth coordination from initial inquiry through to group turnover, aligning closely with the property’s revenue objectives.
The responsibilities of the Executive Meeting Manager encompass not only managing and converting group leads but also proactively seeking new business opportunities through client outreach and strategic negotiation. Candidates for this role must have a strong sales acumen and be adept at managing relationships with corporate clients, third-party planners, and repeat customers. Maintaining accurate client records and using CRM systems effectively are crucial components of the job, as is collaborating internally with various departments to guarantee flawless group execution.
Success in this position is measured by the ability to exceed revenue and room night targets, maintain a healthy sales pipeline, and deliver top-tier client satisfaction resulting in repeat business. The dynamic work environment requires the EMM to operate with a high sense of urgency while balancing numerous priorities. Opportunities for occasional travel to client meetings or industry events may be part of the role, providing exposure and growth potential.
Ideal candidates typically hold a bachelor’s degree in Hospitality, Business, or a related field and bring 2 to 5 years of experience in hotel or group sales, preferably within luxury or resort settings. A demonstrated history of meeting or surpassing sales targets, strong negotiating skills, and familiarity with CRM and hotel management systems will be advantageous. The Meritage Resort & Spa is committed to equal employment opportunities and encourages candidates from diverse backgrounds to apply, fostering an inclusive work culture that respects and values every team member.
At The Meritage Resort & Spa, the Executive Meeting Manager (EMM) plays a pivotal role in driving group revenue by managing small-to-mid-size group business, specifically those requiring 10 to 54 rooms. This position concentrates on high-volume lead handling, efficient response times, and strategic selling techniques to maximize revenue opportunities. As a key bridge between the Sales, Revenue Management, and Operations departments, the EMM ensures smooth coordination from initial inquiry through to group turnover, aligning closely with the property’s revenue objectives.
The responsibilities of the Executive Meeting Manager encompass not only managing and converting group leads but also proactively seeking new business opportunities through client outreach and strategic negotiation. Candidates for this role must have a strong sales acumen and be adept at managing relationships with corporate clients, third-party planners, and repeat customers. Maintaining accurate client records and using CRM systems effectively are crucial components of the job, as is collaborating internally with various departments to guarantee flawless group execution.
Success in this position is measured by the ability to exceed revenue and room night targets, maintain a healthy sales pipeline, and deliver top-tier client satisfaction resulting in repeat business. The dynamic work environment requires the EMM to operate with a high sense of urgency while balancing numerous priorities. Opportunities for occasional travel to client meetings or industry events may be part of the role, providing exposure and growth potential.
Ideal candidates typically hold a bachelor’s degree in Hospitality, Business, or a related field and bring 2 to 5 years of experience in hotel or group sales, preferably within luxury or resort settings. A demonstrated history of meeting or surpassing sales targets, strong negotiating skills, and familiarity with CRM and hotel management systems will be advantageous. The Meritage Resort & Spa is committed to equal employment opportunities and encourages candidates from diverse backgrounds to apply, fostering an inclusive work culture that respects and values every team member.
Job Requirements
- Bachelor’s degree in hospitality, business, or related field preferred
- 2–5 years of hotel sales or group sales experience
- demonstrated ability to achieve revenue and conversion targets
- strong knowledge of group sales processes and negotiation techniques
- proficiency with CRM and hotel management systems preferred
- excellent communication and organizational skills
- ability to handle high workload and multitask under deadlines
Job Qualifications
- Bachelor’s degree in hospitality, business, or related field preferred
- 2–5 years of hotel sales or group sales experience, preferably in a luxury or resort environment
- proven track record of achieving revenue and conversion targets
- strong understanding of group sales processes, contracts, and negotiation strategies
- experience with CRM systems (e.g., Delphi, Salesforce) and hotel systems preferred
- excellent communication, organizational, and time management skills
- ability to manage a high-volume workload with attention to detail and responsiveness
Job Duties
- Manage and respond to all incoming group leads within the 10–54 room range in a timely and professional manner
- drive conversion of inquiries through strategic negotiation, pricing alignment, and proactive follow-up
- actively solicit new business through outbound prospecting, client outreach, and account development
- achieve and exceed assigned revenue, room night, and conversion targets
- identify opportunities to upsell guest rooms, meeting space, and ancillary services
- build and maintain strong relationships with corporate clients, third-party planners, and repeat group accounts
- ensure consistent communication throughout the sales cycle, from inquiry to contract execution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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