Executive Lounge Attendant

JW Marriott Houston is part of Marriott International's luxury portfolio, consisting of over 100 distinguished properties located in gateway cities and exclusive resort destinations worldwide. As a luxury hotel brand, JW Marriott is committed to offering an unparalleled experience to its guests by adhering to exceptional standards of hospitality, innovation, and personalized service. Located at 5150 Westheimer Rd, Houston, Texas, this property prides itself on its commitment to the holistic well-being of both guests and associates, fostering an environment where professionalism and genuine care for others are paramount.

JW Marriott embraces diversity and values the unique backgrounds of all associates, creating a supportive community that encourages growth, learning, and recognition. The hotel culture is rooted in the legacy of J. Willard Marriott, the company founder, whose principles of confidence, innovation, genuineness, and intuition continue to inspire the team. JW Marriott Houston offers an inviting work environment that balances luxury hospitality with opportunities for personal and professional development, ensuring every team member can thrive and become the best version of themselves.

The role available at JW Marriott Houston is a Full-Time, Non-Management Club Lounge Attendant position within the Rooms & Guest Services Operations category. This position is responsible for maintaining the comfort, safety, and satisfaction of guests in the club lounge by overseeing seating availability and providing attentive service. The attendant maintains cleanliness and operates the bar area, preparing and serving a variety of beverages including hot, cold, and alcoholic drinks, while managing inventory and stock levels efficiently.

Key responsibilities also include completing opening and closing duties, ensuring all necessary supplies are requisitioned and transported, securing alcoholic beverages and other valuables, and properly documenting significant information in the department logbook. The role also requires forecasting meal demands and communicating special guest requests to the kitchen to deliver a seamless and personalized experience.

This role demands a high level of professionalism and adherence to company policies and procedures, emphasizing the importance of a clean and professional appearance, confidentiality, and asset protection. The club lounge attendant will also embody Marriott's customer service standards by warmly welcoming guests, anticipating their needs, and assisting those with disabilities. Effective communication skills are vital, whether interacting with guests, coworkers, or management, both verbally and in writing.

Physically, the position involves standing, sitting, or walking for extended periods, lifting and carrying objects up to 25 pounds, and performing other job duties as assigned. The hotel welcomes candidates with a high school diploma or G.E.D. equivalent and no prior work or supervisory experience in this specific role is required, making it an excellent opportunity for those looking to start a career in luxury hospitality. The company fosters an inclusive environment, respecting non-discrimination principles related to disability, veteran status, and other legally protected categories.

By joining JW Marriott Houston, candidates become part of a global team dedicated to the art of hospitality, continually striving to deliver "Wonderful Hospitality. Always." This position offers a unique chance to grow within Marriott International’s prestigious luxury brand while contributing to a guest experience defined by warmth, sophistication, and excellence. Those seeking a dynamic, guest-focused career in a luxury hotel setting will find a welcoming and rewarding environment at JW Marriott Houston.