Executive Liaison

Springfield, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $93,500.00 - $117,800.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Tax-advantaged savings plan

Flexible work schedule

Job Description

MassMutual is a leading financial services company with a rich legacy of providing insurance, investment, and retirement solutions to millions of customers. Focused on enabling financial wellness and long-term security, MassMutual operates as a purpose-driven organization that values integrity, responsibility, and stewardship. The company supports a collaborative and inclusive culture while leveraging innovative technology, ongoing development opportunities, and an employee-centered work environment. MassMutual is committed to equal employment opportunities and fostering a diverse workforce that drives sustained growth and meaningful impact for customers.

The Executive Liaison role within MassMutual’s Project Governance and Delivery organization offers a dynamic opportunity for a detail-oriented, proactive, and highly organized professional to provide senior-level administrative and operational support. This team includes the Corporate Functions Program Management Office (CFPMO) and Strategy, Planning & Delivery (SP&D), both crucial to maintaining disciplined execution, effective governance, and leadership engagement across Corporate Functions and the broader Investment Management business.

This full-time position is based in Springfield, Massachusetts with a hybrid work schedule, supporting senior leaders and executives in a fast-paced environment. The Executive Liaison will be integral in managing complex calendars for the Executive Leadership Team (ELT) and Senior Leadership Team (SLT), coordinating high-priority meetings and governance forums, and preparing executive-ready communications and materials. The role demands sound judgment, flexibility, and the ability to handle multiple priorities with precision and confidentiality.

Key responsibilities include scheduling coordination across multiple time zones, conflict resolution for high-level leaders, preparing presentation materials, drafting executive communications such as memos and talking points, supporting agenda planning and follow-up, facilitating travel and expense management, and driving process improvements through technology tools like Microsoft 365. Additionally, the Executive Liaison will organize executive events and offsites, manage budget and vendor relationships, and contribute to business continuity efforts through the Office of Enterprise Resilience.

The successful candidate will thrive in a collaborative atmosphere, proactively anticipating the needs of leadership and fostering positive relationships across diverse stakeholders. This role demands strong interpersonal skills, attention to detail, advanced proficiency with communication and productivity software, and experience supporting executive governance routines. The Executive Liaison is critical in enabling smooth operation within Project Governance and Delivery, reinforcing the organization’s strategy by enhancing leadership effectiveness and execution rigor.

Job Requirements

High school diploma or equivalent diploma
3+ years of related experience in executive administration, office manager, or administrative support role
Proven ability to manage complex calendars and prioritize tasks
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Ability to work proactively in a fast-paced, deadline-driven environment
Experience with travel and expense coordination
Capacity to support business continuity initiatives
Proficiency in Microsoft Office and communication platforms
Collaborative and flexible approach to work

Job Qualifications

Associate's degree
5+ years of senior executive administration or office manager experience in financial services
2+ years event planning, calendar management, and meeting coordination
Proficient with PowerPoint, Excel, Ariba, Concur, and related technology
Strong written and verbal communication skills
High attention to detail and time management
Proactive and collaborative work ethic
Ability to build strong interpersonal relationships
Innovative mindset anticipating business needs
Skilled with communication tools like Zoom, Teams, Slack
Experience supporting executive governance routines and senior stakeholder engagements
Expert proficiency with Microsoft Office suite
Advanced proficiency with Concur and Workday

Job Duties

Own complex executive calendar strategy by prioritizing and protecting focus time, coordinate scheduling across multiple time zones, efficiently resolve conflicts for senior leaders
Draft, edit, and proofread executive communications and materials including memos, presentations, talking points, ensuring accuracy and appropriate tone
Coordinate recurring operating rhythms such as staff meetings, leadership reviews, governance forums, support agenda planning, action item capture, and follow-up tracking
Assist with business operations including planning cycles, governance deliverables, leadership engagement materials, Demand Capacity metrics, and maintain project governance artifacts
Arrange extensive domestic and international travel, manage itineraries and changes, prepare and submit expense reports ensuring policy compliance
Plan and execute executive meetings, governance sessions, leadership offsites, conferences, coordinate logistics, vendor management, attendee communications, catering, and readiness support
Identify opportunities to streamline administrative processes and meeting cadences leveraging technology like Microsoft 365
Support business continuity and resilience efforts by assisting with Office of Enterprise Resilience planning, documentation, coordination of annual validations, and stakeholder partnering