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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Our client is a prestigious hotel committed to delivering exceptional guest experiences through high standards of cleanliness, organization, and guest satisfaction. As an established leader in the hospitality industry, the hotel boasts a luxurious environment where every detail contributes to the overall comfort and well-being of visitors. The hotel's housekeeping and laundry divisions are integral to maintaining this reputation by ensuring that guest rooms, public spaces, and other hotel areas are kept immaculate, sanitized, and well-maintained. The company prides itself on a culture of excellence, teamwork, and continuous improvement, making it an ideal workplace for hospitality professionals who are passionate... Show More
Job Requirements
- High school diploma or equivalent
- at least 3 years of supervisory experience in housekeeping
- strong leadership abilities
- excellent communication skills
- ability to work flexible hours including weekends and holidays
- physical capability to perform housekeeping duties if necessary
- attention to detail
- knowledge of cleaning chemicals and equipment
- ability to manage multiple tasks simultaneously
- proficiency with basic computer applications
Job Qualifications
- Minimum of 3 years experience in housekeeping management or a related role
- leadership and team management skills
- knowledge of housekeeping and laundry operations
- ability to implement quality control and inspection systems
- excellent communication and interpersonal skills
- experience with inventory and cost control procedures
- strong organizational and scheduling skills
- familiarity with hospitality industry standards and compliance requirements
- proficiency in reporting and documentation
- ability to handle guest complaints and resolve conflicts
- knowledge of federal, state, and local hospitality regulations
Job Duties
- Manage housekeeping and laundry operations to ensure cleanliness and sanitation
- recruit, hire, train, and develop housekeeping staff
- conduct performance evaluations and provide feedback
- implement quality control systems for housekeeping and laundry services
- supervise housekeeping staff activities
- inspect rooms and public spaces for quality assurance
- handle guest complaints regarding housekeeping services
- assist in personnel selection
- ensure efficient housekeeping procedures
- report maintenance issues and follow up
- manage lost and found items
- oversee housekeeping and laundry inspections
- conduct training sessions on safety and procedures
- schedule staff work and monitor adherence
- prepare reports on occupancy, payroll, expenses, and inventory
- respond promptly to guest requests and complaints
- investigate and resolve complaints
- manage cost control for linens and supplies
- maintain compliance with laws and regulations
- fulfill Manager on Duty shifts
- uphold professional appearance and company policies
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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