Executive Housekeeping Manager

Hospitality Management Advisors is a renowned company specializing in the management and operation of hotels and lodging properties. Among its portfolio is the Courtyard by Marriott Winston-Salem/University, located at 3111 University Parkway, Winston Salem, NC. This establishment is part of the globally recognized Marriott brand, known for its high standards of guest service, quality accommodations, and commitment to hospitality excellence. The Courtyard by Marriott offers a blend of comfort, convenience, and modern amenities to both business and leisure travelers, ensuring a memorable stay with meticulous attention to detail and superior customer service.

The Executive Housekeeper role at the Courtyard by Marriott Winston-Salem/University is a critical leadership position within the housekeeping department. Reporting directly to the General Manager, the Executive Housekeeper is responsible for managing the housekeeping operations to ensure the highest level of guest satisfaction through cleanliness and service standards. This position requires a keen focus on accountability, the quality of inspections, strong team leadership, and effective labor management. The Executive Housekeeper plays a pivotal role in maintaining the Marriott brand’s cleanliness standards while carefully controlling overtime expenses and ensuring consistent departmental performance.

In this role, the Executive Housekeeper will lead and develop the housekeeping team by providing thorough training and coaching to ensure all staff adhere to brand and safety standards. The position involves significant coordination with other department heads to maintain optimal hotel operations and guest experiences. Emphasis is placed on operational excellence, including inventory management, ordering supplies, maintaining security of keys and lost & found items, and upholding environmental sustainability practices. The candidate must be comfortable with administrative tasks such as assisting with the annual budgeting process and managing HR functions related to the housekeeping team.

This position demands a hands-on manager, one who is ready to step in and perform the duties of attendants or inspectors as needed, ensuring the department maintains a clean and safe work environment at all times. The Executive Housekeeper should be detail-oriented and proactive in identifying safety concerns and reporting them promptly. Physical demands include significant walking, standing, light lifting, and repetitive movements such as bending, stooping, and reaching.

Overall, this role is ideal for a seasoned housekeeping professional with over five years of experience who is passionate about upholding hospitality standards, leading teams effectively, and optimizing operational efficiencies. Availability for weekends and holidays is required to meet the needs of the hospitality schedule. The company provides a competitive benefits package including medical, dental, vision, company-paid life and disability insurance, voluntary life products, and paid time off, which includes sick and floating holidays. The Executive Housekeeper position at the Courtyard by Marriott Winston-Salem/University offers an excellent opportunity to contribute to a highly respected hospitality brand and advance one’s career in hotel management within a supportive and dynamic environment.