Executive Housekeeper-Residence Inn Cary Crossroads

Cary, NC, USA|

Job Overview

Benefits

Competitive wages

Paid vacation

Holiday pay

Medical insurance

Dental Insurance

Vision Insurance

sick leave

401k

hotel discounts

Job Description

CMC Hotels is a dynamic and growth-oriented hospitality company dedicated to fostering the personal and professional development of its employees. Recognizing that its people are the heart of the organization, CMC Hotels emphasizes a culture of growth, recognition, and success. The company operates a diverse portfolio of hotel properties, committed to delivering exceptional guest experiences while offering rewarding career opportunities to its associates. CMC Hotels is renowned in the hospitality industry for its supportive work environment, comprehensive training programs, and competitive benefits, making it a preferred employer for individuals aspiring to build a long-term career in hotel management and services.

This position at CMC Hotels is ideal for enthusiastic candidates looking for a role where they can genuinely "GROW" within the company. The role focuses on ensuring top-tier housekeeping standards across hotel properties, emphasizing guest satisfaction, operational excellence, and staff development. The candidate will be entrusted with maintaining high cleanliness and maintenance standards while also managing and training housekeeping and laundry teams. This leadership role requires the individual to be vigilant about safety, inventory management, and compliance with hotel brand standards and policies. The successful candidate will play a critical role in daily inspections, inventory control, budget monitoring, and overall departmental coordination to ensure a seamless housekeeping operation. CMC Hotels supports its associates by providing a competitive salary based on experience, comprehensive benefits, and a positive workplace culture where employees are valued and their contributions recognized. This role not only offers a stable career path but also an opportunity to significantly impact the guest experience and hotel operations positively.

Job Requirements

high school diploma or equivalent
previous experience in housekeeping or hospitality environment preferred
ability to wear approved uniform and nametag at all times
ability to follow safety and fire regulations
strong communication skills
able to conduct training and inspections
ability to manage inventory and budgets
reliable and punctual
ability to work flexible hours
commitment to guest satisfaction

Job Qualifications

high school diploma or equivalent
previous experience in housekeeping or hospitality environment preferred
leadership or supervisory experience in housekeeping or related field preferred
strong communication and interpersonal skills
ability to manage and train staff effectively
knowledge of housekeeping standards and procedures
detail-oriented with good organizational skills
ability to work in a fast-paced environment
commitment to maintaining safety and quality standards
basic knowledge of budget and inventory management

Job Duties

follow 15/5 rule, make eye contact and smile at 15 feet, greet guest within 5 feet, to ensure complete guest satisfaction
must wear approved uniform at all times while working, including nametag
responsible for assisting in cleaning rooms or public areas and performing laundry functions as workload may require
responsible for establishing and implementing proper standards and procedures for housekeeping staff ensuring brand and corporate standards
enforces established policies and procedures for CMC and the hotel’s brand
responsible for training all housekeeping and laundry staff according to expectations and standards
communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance
responsible for conducting daily inspections of all areas cleaned by the housekeeping department including the guest rooms and public areas, record all relevant information on the housekeeping inspection report
responsible for installing inventory controls for uniforms, linens and/or supplies to be monitored by issuance procedures and purchasing
responsible for inventories of guest supplies and amenities including equipment on an ongoing basis
responsible for monitoring and controlling the budget
responsible for key control as noted in the housekeeping manual
responsible for managing, monitoring and making adjustments to comply with energy conservation program management
responsible for ensuring proper maintenance in regard to building, furniture, fixture, and equipment
responsible for evaluating condition of furniture, fixtures, décor and make recommendations and assist in the coordination of rehab projects
ensures security for the hotel’s customers, employees, and property assets
responsible for updating all safety procedures
responsible for compliance with fire and safety issues
responsible for following and implementing the DND policy to fellow associates, reference life safety handbook if necessary
responsible for reporting maintenance issues, using the corporate approved tickets, and making sure room is noted as out of order until repair can be made
responsible in conducting room attendant training to improve weak areas reflected in the individual’s performance evaluations
responsible for completing room assignments for the room attendants from the housekeeping report
execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property