Job Overview
Compensation
Salary
Range $70,304.00 - $73,732.50
Benefits
Ski passes for dependents
Free skiing at all Alterra Resorts
Ski/snowboarding lessons discounts
Equipment rental discount
Friends and family vouchers
Retail discount
Food discount
401K with company match
Job Description
Mammoth Mountain is a renowned mountain resort located in Mammoth Lakes, California, known for its breathtaking natural beauty and exceptional skiing and snowboarding opportunities. As part of Alterra Mountain Company, Mammoth Mountain offers guests and employees access to some of the most spectacular mountain experiences across the United States. The resort is committed to providing a welcoming, inclusive, and engaging environment for both guests and team members. With a strong emphasis on community, sustainability, and excellence, Mammoth Mountain stands out as a prime destination for outdoor enthusiasts and professionals seeking to build a rewarding career in the hospitality and mountain resort industry.
This year-round position at Mammoth Mountain is more than just a job; it is an opportunity to live and work amidst majestic mountains while enjoying a variety of exclusive benefits. Employees receive a free season pass granting them access to all Alterra Resorts, along with free skiing for their dependents including spouses, children, or domestic partners. Additional perks include discounts on ski and snowboarding lessons, equipment rentals, retail, and dining, as well as friends and family vouchers. The resort also offers a 401(k) plan with a company match, contributing to long-term financial security.
The role itself is a leadership position within the housekeeping department, responsible for ensuring exceptional cleanliness and service standards throughout the resort. This role involves managing departmental budgets, training and developing a large and diverse team, and ensuring compliance with health, safety, and brand standards. As a key player in the resort's operations, the housekeeping lead collaborates closely with different departments to create an outstanding guest experience and foster a positive, efficient workplace culture.
Aligned with Mammoth Mountain's core values of Empowerment, Authenticity, Collaboration, and Purpose, this position encourages team members to take ownership of their work, bring their authentic selves to the job, and work collaboratively across the organization. The leader in this role is expected to nurture an environment grounded in shared purpose—the creation of memorable experiences for every guest and homeowner.
The position requires a proven track record of success in hotel operations, particularly in roles managing sizeable teams and improving operational efficiency and guest satisfaction. Key qualities include strong work ethic, integrity, excellent communication skills, and the ability to perform under pressure. Candidates must be proficient in using property management systems, scheduling software, and common productivity tools such as Word, Excel, and Outlook. A California State Driver's License is required, with new residents needing to obtain one promptly upon arriving in the state.
Overall, this opportunity at Mammoth Mountain is ideal for professionals who are passionate about hospitality, leadership, and outdoor adventure. The role offers a competitive salary ranging between $70,304 and $73,732.50 per year and combines career growth with an unparalleled lifestyle in one of the most beautiful mountain resort areas in the world. Mammoth Mountain is an equal opportunity employer, welcoming candidates from diverse backgrounds to join their dynamic team and contribute to the resort’s ongoing success and guest satisfaction.
This year-round position at Mammoth Mountain is more than just a job; it is an opportunity to live and work amidst majestic mountains while enjoying a variety of exclusive benefits. Employees receive a free season pass granting them access to all Alterra Resorts, along with free skiing for their dependents including spouses, children, or domestic partners. Additional perks include discounts on ski and snowboarding lessons, equipment rentals, retail, and dining, as well as friends and family vouchers. The resort also offers a 401(k) plan with a company match, contributing to long-term financial security.
The role itself is a leadership position within the housekeeping department, responsible for ensuring exceptional cleanliness and service standards throughout the resort. This role involves managing departmental budgets, training and developing a large and diverse team, and ensuring compliance with health, safety, and brand standards. As a key player in the resort's operations, the housekeeping lead collaborates closely with different departments to create an outstanding guest experience and foster a positive, efficient workplace culture.
Aligned with Mammoth Mountain's core values of Empowerment, Authenticity, Collaboration, and Purpose, this position encourages team members to take ownership of their work, bring their authentic selves to the job, and work collaboratively across the organization. The leader in this role is expected to nurture an environment grounded in shared purpose—the creation of memorable experiences for every guest and homeowner.
The position requires a proven track record of success in hotel operations, particularly in roles managing sizeable teams and improving operational efficiency and guest satisfaction. Key qualities include strong work ethic, integrity, excellent communication skills, and the ability to perform under pressure. Candidates must be proficient in using property management systems, scheduling software, and common productivity tools such as Word, Excel, and Outlook. A California State Driver's License is required, with new residents needing to obtain one promptly upon arriving in the state.
Overall, this opportunity at Mammoth Mountain is ideal for professionals who are passionate about hospitality, leadership, and outdoor adventure. The role offers a competitive salary ranging between $70,304 and $73,732.50 per year and combines career growth with an unparalleled lifestyle in one of the most beautiful mountain resort areas in the world. Mammoth Mountain is an equal opportunity employer, welcoming candidates from diverse backgrounds to join their dynamic team and contribute to the resort’s ongoing success and guest satisfaction.
Job Requirements
- College degree in hospitality management, business administration, or related field preferred
- Equivalent progressive hotel operations experience considered
- Minimum of 2 years experience in hotel leadership role managing at least 15 employees
- Demonstrated success in training, developing, and retaining a large diverse workforce
- Proven record of improving guest satisfaction scores, operational efficiency, and cost controls
- Strong work ethic and integrity
- Effective communication skills with guests, employees, and management
- Ability to perform under pressure and meet deadlines
- Problem-solving skills using common sense and hotel policies
- Advanced computer literacy including property management systems, scheduling software, inventory control, Word, Excel, and Outlook
- California State Driver's License required, new residents must obtain within 10 days
- Bilingual English/Spanish preferred
- Advanced knowledge of OSHA regulations and infection control preferred
- Proven ability to lead large diverse teams and manage change
- In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures
- Strong financial judgment including budgeting, labor forecasting, and cost control
- Ability to train, develop, and retain staff while fostering accountability and engagement
- Skilled in inspections, quality control, and compliance with brand/service standards
- Conflict resolution and employee relations experience including performance management
- Knowledge of emergency procedures, risk management, and crisis response
Job Qualifications
- College degree in hospitality management, business administration, or related field preferred
- Proven leadership experience managing large teams
- Demonstrated success in training, developing, and retaining staff
- Strong communication skills with guests, employees, and management
- Advanced computer literacy including property management systems and scheduling software
- Knowledge of OSHA safety regulations and infection control preferred
- Experience in conflict resolution, employee relations, and performance management
Job Duties
- Lead the housekeeping department to deliver exceptional cleanliness and service standards
- Manage departmental budgets effectively
- Train and develop staff while fostering accountability and engagement
- Ensure compliance with health, safety, and brand standards
- Collaborate with other departments to enhance the overall guest experience
- Maintain a positive and efficient workplace culture
- Conduct inspections and quality control to uphold brand and service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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