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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $73,732.50
Work Schedule
Standard Hours
Benefits
Free skiing at all Alterra Resorts
Ski/snowboarding lessons discounts
Equipment rental discount
Friends and family vouchers
Retail and food discount
401K with company match
Job Description
Mammoth Mountain is a renowned mountain resort located in Mammoth Lakes, California, offering year-round recreational opportunities for visitors and residents alike. As a premier destination for skiing, snowboarding, and outdoor adventure, Mammoth Mountain is part of the Alterra Mountain Company portfolio, known for its dedication to delivering exceptional guest experiences and maintaining the natural beauty of the majestic mountain environment. Employees at Mammoth Mountain enjoy a unique lifestyle that blends work with the excitement of living in a vibrant mountain community, complete with exclusive access to skiing and snowboarding facilities across all Alterra Resorts. With a focus on sustainability, community... Show More
Job Requirements
- College degree in Hospitality Management, Business Administration, or related field preferred
- Equivalent progressive hotel operations experience will be considered
- Minimum of 2 years experience in hotel leadership role managing at least 15 employees
- Demonstrated success in training, developing, and retaining large, diverse workforce
- Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls
- Strong work ethic and integrity
- Ability to effectively communicate with guests, employees, and management
- Ability to perform under pressure and meet deadlines
- Ability to solve problems using common sense and hotel policy
- Advanced computer literacy including property management systems, scheduling software, inventory control, Word, Excel and Outlook
- California State Driver's License required with new residents obtaining license within 10 days
- Bilingual English/Spanish preferred
- Advanced knowledge of OSHA safety regulations and infection control preferred
- Proven ability to lead large, diverse teams and manage change effectively
- In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures
- Strong financial judgment including budgeting, labor forecasting, and cost control
- Ability to train, develop, and retain staff while fostering accountability and engagement
- Skilled in inspections, quality control, and ensuring compliance with brand and service standards
- Conflict resolution and employee relations experience including performance management
- Knowledge of emergency procedures, risk management, and crisis response
Job Qualifications
- College degree in Hospitality Management, Business Administration, or related field preferred
- Equivalent progressive hotel operations experience considered
- Minimum of 2 years experience in hotel leadership role managing at least 15 employees
- Proven success in training, developing, and retaining diverse workforce
- Track record of improving guest satisfaction scores, operational efficiency, and cost controls
- Strong communication skills with guests, employees, and management
- Advanced computer literacy including property management systems and scheduling software
- Bilingual English/Spanish preferred
- Advanced knowledge of OSHA safety regulations and infection control preferred
- Experience in conflict resolution, employee relations, and performance management
- Knowledge of emergency procedures, risk management, and crisis response
Job Duties
- Lead the housekeeping department to deliver exceptional cleanliness and service standards
- Manage departmental budgets, training, and staff development
- Ensure compliance with health, safety, and brand standards
- Collaborate with other departments to enhance guest experience and workplace culture
- Foster an environment reflecting core values of empowerment, authenticity, collaboration, and purpose
- Oversee inspections, quality control, and adherence to housekeeping operating procedures
- Handle conflict resolution and employee relations including performance management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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