Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $73,732.50
Work Schedule
Standard Hours
Benefits
Free skiing at all Alterra Resorts
Ski/snowboarding lessons discounts
Equipment rental discount
Friends and family vouchers
Retail and food discount
401K with company match
Job Description
Mammoth Mountain is a renowned mountain resort located in Mammoth Lakes, California, offering year-round recreational opportunities for visitors and residents alike. As a premier destination for skiing, snowboarding, and outdoor adventure, Mammoth Mountain is part of the Alterra Mountain Company portfolio, known for its dedication to delivering exceptional guest experiences and maintaining the natural beauty of the majestic mountain environment. Employees at Mammoth Mountain enjoy a unique lifestyle that blends work with the excitement of living in a vibrant mountain community, complete with exclusive access to skiing and snowboarding facilities across all Alterra Resorts. With a focus on sustainability, community engagement, and creating memorable experiences, Mammoth Mountain attracts passionate individuals who value both professional growth and an active outdoor lifestyle.
The Housekeeping Manager position at Mammoth Mountain is a vital leadership role responsible for overseeing the housekeeping department to ensure exceptional cleanliness and service standards throughout the resort. This role involves managing departmental budgets, training and developing a diverse team of employees, and ensuring compliance with health, safety, and brand standards. The Housekeeping Manager collaborates closely with other departments to enhance the overall guest experience, uphold the resort's core values, and maintain a positive workplace culture characterized by empowerment, authenticity, collaboration, and purpose. The position exemplifies a commitment to creating outstanding experiences for guests and homeowners by fostering an environment where team members are encouraged to take ownership of their work, bring their authentic selves to the job, and work together to achieve collective goals.
In addition to the managerial duties, the Housekeeping Manager at Mammoth Mountain benefits from an attractive compensation package ranging from $70,304 to $73,732.50 per year. Employment at Mammoth Mountain comes with unique perks including free skiing for employees and their dependents, discounts on ski and snowboarding lessons and equipment rentals, retail and food discounts, and participation in a 401k plan with company match. This position offers an opportunity to live and work in one of California's most beautiful mountain settings while contributing to a team that values operational excellence, guest satisfaction, and employee development. Mammoth Mountain is also committed to equal employment opportunity and requires successful completion of background checks as part of the hiring process. This role is ideal for a motivated hospitality professional with strong leadership skills and a passion for delivering quality service and memorable guest experiences in a dynamic, fast-paced mountain resort environment.
The Housekeeping Manager position at Mammoth Mountain is a vital leadership role responsible for overseeing the housekeeping department to ensure exceptional cleanliness and service standards throughout the resort. This role involves managing departmental budgets, training and developing a diverse team of employees, and ensuring compliance with health, safety, and brand standards. The Housekeeping Manager collaborates closely with other departments to enhance the overall guest experience, uphold the resort's core values, and maintain a positive workplace culture characterized by empowerment, authenticity, collaboration, and purpose. The position exemplifies a commitment to creating outstanding experiences for guests and homeowners by fostering an environment where team members are encouraged to take ownership of their work, bring their authentic selves to the job, and work together to achieve collective goals.
In addition to the managerial duties, the Housekeeping Manager at Mammoth Mountain benefits from an attractive compensation package ranging from $70,304 to $73,732.50 per year. Employment at Mammoth Mountain comes with unique perks including free skiing for employees and their dependents, discounts on ski and snowboarding lessons and equipment rentals, retail and food discounts, and participation in a 401k plan with company match. This position offers an opportunity to live and work in one of California's most beautiful mountain settings while contributing to a team that values operational excellence, guest satisfaction, and employee development. Mammoth Mountain is also committed to equal employment opportunity and requires successful completion of background checks as part of the hiring process. This role is ideal for a motivated hospitality professional with strong leadership skills and a passion for delivering quality service and memorable guest experiences in a dynamic, fast-paced mountain resort environment.
Job Requirements
- College degree in Hospitality Management, Business Administration, or related field preferred
- Equivalent progressive hotel operations experience will be considered
- Minimum of 2 years experience in hotel leadership role managing at least 15 employees
- Demonstrated success in training, developing, and retaining large, diverse workforce
- Proven track record of improving guest satisfaction scores, operational efficiency, and cost controls
- Strong work ethic and integrity
- Ability to effectively communicate with guests, employees, and management
- Ability to perform under pressure and meet deadlines
- Ability to solve problems using common sense and hotel policy
- Advanced computer literacy including property management systems, scheduling software, inventory control, Word, Excel and Outlook
- California State Driver's License required with new residents obtaining license within 10 days
- Bilingual English/Spanish preferred
- Advanced knowledge of OSHA safety regulations and infection control preferred
- Proven ability to lead large, diverse teams and manage change effectively
- In-depth knowledge of housekeeping operations, cleaning standards, and laundry procedures
- Strong financial judgment including budgeting, labor forecasting, and cost control
- Ability to train, develop, and retain staff while fostering accountability and engagement
- Skilled in inspections, quality control, and ensuring compliance with brand and service standards
- Conflict resolution and employee relations experience including performance management
- Knowledge of emergency procedures, risk management, and crisis response
Job Qualifications
- College degree in Hospitality Management, Business Administration, or related field preferred
- Equivalent progressive hotel operations experience considered
- Minimum of 2 years experience in hotel leadership role managing at least 15 employees
- Proven success in training, developing, and retaining diverse workforce
- Track record of improving guest satisfaction scores, operational efficiency, and cost controls
- Strong communication skills with guests, employees, and management
- Advanced computer literacy including property management systems and scheduling software
- Bilingual English/Spanish preferred
- Advanced knowledge of OSHA safety regulations and infection control preferred
- Experience in conflict resolution, employee relations, and performance management
- Knowledge of emergency procedures, risk management, and crisis response
Job Duties
- Lead the housekeeping department to deliver exceptional cleanliness and service standards
- Manage departmental budgets, training, and staff development
- Ensure compliance with health, safety, and brand standards
- Collaborate with other departments to enhance guest experience and workplace culture
- Foster an environment reflecting core values of empowerment, authenticity, collaboration, and purpose
- Oversee inspections, quality control, and adherence to housekeeping operating procedures
- Handle conflict resolution and employee relations including performance management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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