EXECUTIVE HOUSEKEEPER (FULL-TIME, HOUSEKEEPING)

The Woodlands, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

performance bonuses

Job Description

Hyatt Hotels Corporation is a premier global hospitality company known for its exceptional service, luxurious accommodations, and commitment to creating memorable experiences for its guests. Operating a diverse portfolio of hotels, resorts, and vacation properties worldwide, Hyatt prides itself on delivering unparalleled customer service through its dedicated and attentive associates. Hyatt believes that guests choose their properties not only for the quality of the accommodations but because of the caring and professional staff who are focused on providing efficient service and meaningful engagement throughout the guest stay. As an industry leader, Hyatt continuously invests in its people and infrastructure to maintain a reputation as a top destination for both leisure and business travelers. Hyatt Hotels Corporation is recognized for its strong company culture of respect, collaboration, and guest-focused service, cultivating a work environment where employees can thrive and grow their careers.

The Executive Housekeeper role at Hyatt reports directly to the hotel Rooms Director and holds critical responsibility for overseeing the entire housekeeping operation within the property. This position ensures that cleanliness standards are maintained at the highest levels across all guest rooms and public areas. The Executive Housekeeper leads efforts in staff training, scheduling, and inter-departmental communications, making sure that the housekeeping department operates smoothly and efficiently. Essential to this role is the ability to foster a positive and professional atmosphere that promotes guest satisfaction and team member engagement. Attention to detail, excellent leadership skills, and the capacity to collaborate with department heads are pivotal to success in this role.

Key duties include strategic planning for housekeeping operations, managing budgets and labor costs, and overseeing inventory control for housekeeping and laundry supplies. The Executive Housekeeper also plays a vital role in coaching employees on guest interaction, maintaining safety and security compliance, and ensuring regular inspections are conducted for quality assurance. Experience with hospitality technology, purchasing, and vendor relations is highly valued, as is the capability to work with diverse, multilingual teams. This position also requires adherence to OSHA and ADA policies, with a focus on delivering tailored services to VIP guests and those with special needs. The Executive Housekeeper is tasked with staffing management to meet customer service goals and reinforcing Hyatt's service standards through coaching and counseling. This full-time position demands a high-energy, entrepreneurial leader with effective communication skills and a professional demeanor committed to continuous improvement and operational excellence at Hyatt.

Job Requirements

Minimum of 4 years experience in hotel rooms management
Previous hotel pre-opening experience preferred
Strong leadership and motivational skills
Excellent communication skills in verbal and written English
Proficient in Microsoft Word and Excel
Ability to work with multicultural and multilingual staff
Knowledge of OSHA and ADA regulations
Experience in housekeeping operations and cost management
Excellent organizational and administrative skills

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel rooms management experience
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
Hotel/hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long term planning and the management of the hotel’s housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve guest requests
See that inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP guests, foreign dignitaries, etc. helpful
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures