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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Hyatt Hotels Corporation is a premier global hospitality company known for its exceptional service, luxurious accommodations, and commitment to creating memorable experiences for its guests. Operating a diverse portfolio of hotels, resorts, and vacation properties worldwide, Hyatt prides itself on delivering unparalleled customer service through its dedicated and attentive associates. Hyatt believes that guests choose their properties not only for the quality of the accommodations but because of the caring and professional staff who are focused on providing efficient service and meaningful engagement throughout the guest stay. As an industry leader, Hyatt continuously invests in its people and infrastructure to... Show More
Job Requirements
- Minimum of 4 years experience in hotel rooms management
- Previous hotel pre-opening experience preferred
- Strong leadership and motivational skills
- Excellent communication skills in verbal and written English
- Proficient in Microsoft Word and Excel
- Ability to work with multicultural and multilingual staff
- Knowledge of OSHA and ADA regulations
- Experience in housekeeping operations and cost management
- Excellent organizational and administrative skills
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel rooms management experience
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- Hotel/hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel’s housekeeping operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Solid understanding of housekeeping and laundry supplies and pars
- Teach employees importance of, and how to greet guests and courteously solve guest requests
- See that inspection program is consistently maintained
- Assure all safety and security policies and procedures are followed
- Work closely with all other departments
- Inspect some rooms daily
- Experience purchasing linens and housekeeping supplies
- Current on latest housekeeping and laundry technology
- Work closely with vendors to assure proper pricing, delivery, and maintenance
- Experience teaching, supervising, and mentoring multilingual and multicultural staff
- Ensure OSHA and ADA policies are adhered to
- Experience with turndown service, special needs of VIP guests, foreign dignitaries, etc. helpful
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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