Job Overview
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Career development programs
performance bonuses
wellness initiatives
Job Description
Hyatt Hotels Corporation is a globally recognized hospitality company known for its luxury hotels, resorts, and exceptional guest experiences. Hyatt operates a diverse portfolio of properties worldwide, including full-service hotels, all-inclusive resorts, and boutique offerings. With a commitment to high-quality service and guest satisfaction, Hyatt has built a strong reputation in the hospitality industry, attracting travelers who seek comfort, elegance, and personalized attention. Hyatt is dedicated to creating meaningful experiences for guests through caring and attentive associates who provide efficient service and memorable stays.
This particular employment opportunity is for the position of Executive Housekeeper reporting directly to the hotel Rooms Director. The role is pivotal in maintaining the cleanliness and housekeeping operations of the entire hotel property. As Executive Housekeeper, the individual will be responsible for comprehensive oversight of the housekeeping department including staff training, scheduling, and inter-department communications. The Executive Housekeeper ensures that all areas of the hotel meet stringent cleanliness standards and that the operational goals align with Hyatt's commitment to guest satisfaction.
The Executive Housekeeper plays a critical leadership role in planning both short- and long-term strategies for the housekeeping operations, including budget management and labor cost control. They must possess a solid understanding of housekeeping supplies and laundry pars to effectively manage inventory and procurement. The role requires daily inspections of guest rooms and public areas to ensure that Hyatt's high standards are consistently maintained.
In addition, this role demands strong leadership capable of coaching, mentoring, and motivating a diverse and multilingual staff. The Executive Housekeeper must ensure compliance with safety and security regulations such as OSHA and ADA policies, while also promoting an atmosphere that fosters customer and associate satisfaction. Experience with luxury services like turndown, handling VIP guests, and foreign dignitaries is considered highly advantageous.
Overall, this position is geared towards an entrepreneurial and highly energetic professional with excellent organizational and communication skills. Proficiency in Microsoft Word and Excel is essential, along with the ability to foster collaborative relationships with vendors and other departments to achieve operational excellence. This role offers an excellent opportunity to lead a critical hotel department within a prestigious global brand known for service excellence and high operational standards.
This particular employment opportunity is for the position of Executive Housekeeper reporting directly to the hotel Rooms Director. The role is pivotal in maintaining the cleanliness and housekeeping operations of the entire hotel property. As Executive Housekeeper, the individual will be responsible for comprehensive oversight of the housekeeping department including staff training, scheduling, and inter-department communications. The Executive Housekeeper ensures that all areas of the hotel meet stringent cleanliness standards and that the operational goals align with Hyatt's commitment to guest satisfaction.
The Executive Housekeeper plays a critical leadership role in planning both short- and long-term strategies for the housekeeping operations, including budget management and labor cost control. They must possess a solid understanding of housekeeping supplies and laundry pars to effectively manage inventory and procurement. The role requires daily inspections of guest rooms and public areas to ensure that Hyatt's high standards are consistently maintained.
In addition, this role demands strong leadership capable of coaching, mentoring, and motivating a diverse and multilingual staff. The Executive Housekeeper must ensure compliance with safety and security regulations such as OSHA and ADA policies, while also promoting an atmosphere that fosters customer and associate satisfaction. Experience with luxury services like turndown, handling VIP guests, and foreign dignitaries is considered highly advantageous.
Overall, this position is geared towards an entrepreneurial and highly energetic professional with excellent organizational and communication skills. Proficiency in Microsoft Word and Excel is essential, along with the ability to foster collaborative relationships with vendors and other departments to achieve operational excellence. This role offers an excellent opportunity to lead a critical hotel department within a prestigious global brand known for service excellence and high operational standards.
Job Requirements
- High school diploma or equivalent
- Minimum 4 years of progressive experience in hotel rooms management
- Previous experience in pre-opening hotel operations preferred
- Strong leadership abilities
- Excellent communication skills
- Proficiency in Microsoft Office suite
- Ability to manage multicultural and multilingual teams
- Knowledge of OSHA and ADA compliance
- Experience in budgeting and labor cost management
- Ability to maintain high cleanliness standards
- Availability to inspect rooms daily
- Must be customer service oriented
- Ability to work collaboratively with other hotel departments
Job Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel's housekeeping operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Solid understanding of housekeeping and laundry supplies and pars
- Teach employees importance of, and how to greet guests and courteously solve guest requests
- See that inspection program is consistently maintained
- Assure all safety and security policies and procedures are followed
- Work closely with all other departments
- Inspect some rooms daily
- Experience purchasing linens and housekeeping supplies
- Current on latest housekeeping and laundry technology
- Work closely with vendors to assure proper pricing, delivery, and maintenance
- Experience teaching, supervising, and mentoring multilingual and multicultural staff
- Ensure OSHA and ADA policies are adhered to
- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc.
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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