Executive Housekeeper

The hiring organization is a confidential hospitality services company that specializes in managing premier hotel and conference center operations. Located in Baltimore, MD, this company has built a reputation for providing superior guest experiences through excellence in service and operational efficiency. As a firm committed to continued growth and maintaining high standards of quality, the organization offers a dynamic work environment that encourages leadership, teamwork, and professional development. The company is looking to fill a crucial leadership role to oversee and elevate its housekeeping department, which plays a vital part in upholding the standards that guests and clients expect.

This Executive Housekeeping Manager position is a full-time, exempt role offering a competitive salary ranging from $71,600 to $82,000 annually, based on experience. The role demands a seasoned hospitality professional who is passionate about leading and developing teams, maintaining impeccable cleanliness and quality standards across guest rooms, public areas, and event spaces, and securing the overall satisfaction of guests through outstanding service. The manager will serve as an essential leadership figure within the hotel's operations, working closely with multiple departments such as maintenance, payroll, events, and operations to ensure a seamless housekeeping experience.

As the Executive Housekeeping Manager, the candidate must be an excellent coach and mentor capable of managing both supervisors and frontline staff effectively. They will be responsible for conducting inspections and promptly addressing any quality issues, guaranteeing that cleanliness and presentation standards are consistently met. The role also demands strong organizational skills to handle staffing schedules, work assignments, inventory management, and departmental expenses. The successful candidate will foster a positive, accountable team culture that drives employee engagement and high performance.

This position requires fluency in both English and Spanish, a key qualification that supports diverse team communication and guest interaction. The manager must also possess a customer-centric mindset combined with strong leadership, communication, and problem-solving skills. Experience in scheduling, payroll reporting, and proficiency with Microsoft Office are essential for the administrative components of this position. Additionally, flexibility is required as the role involves working weekends and adjusting schedules based on hotel needs. A degree in Hospitality Management is preferred, and prior experience in a union environment will be considered an advantage.

Joining this organization means becoming part of a stable and expanding hospitality services company that values employee growth and operational excellence. This role offers the unique opportunity to lead a skilled housekeeping team in a vibrant environment where contributions directly impact guest satisfaction. In return, the company offers competitive compensation and a range of benefits including health, dental, and vision insurance, paid time off, 401(k) retirement plans, employee assistance programs, and ongoing training opportunities. Employees benefit from a supportive workplace culture designed to nurture career advancement and personal development. This position requires in-person attendance at the Baltimore location, promoting strong team collaboration and engagement.

If you are a dedicated hospitality professional motivated by leadership and quality assurance, this Executive Housekeeping Manager role offers a rewarding career path in a reputable hospitality services organization.