Executive Housekeeper

Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $55,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

Home2 Suites Summerville is part of the Home2 Suites by Hilton brand, offering an extended-stay hotel experience combined with contemporary comfort and functionality. Located in Summerville, this establishment caters to travelers seeking modern amenities in a welcoming environment, providing guests with a blend of home-like conveniences and upscale hospitality services. The hotel is designed to appeal to business travelers, families, and extended stay guests who appreciate consistent quality and excellent customer service. With a focus on cleanliness, comfort, and friendliness, Home2 Suites Summerville strives to maintain high standards through its dedicated staff and well-maintained facilities.

The Executive Housekeeper at Home2 Suites Summerville plays a crucial role in upholding the hotel's reputation by ensuring the facility meets the highest levels of cleanliness and guest satisfaction. This full-time position involves managing the entire housekeeping department, ensuring guest rooms, public spaces, and back-of-house areas are immaculate and safely maintained. The Executive Housekeeper leads a team tasked with delivering excellent service and maintaining the hotel's standards through daily communication, thorough inspections, and adherence to operational checklists. Key responsibilities also include scheduling of housekeeping staff, managing supply inventories, and monitoring compliance with safety and quality protocols.

This role requires strong leadership skills, the ability to manage multiple priorities, and a hands-on approach to ensure all housekeeping duties meet brand expectations. The Executive Housekeeper ensures that every guest interaction is positive by fostering a team culture centered on hospitality and professionalism. This includes managing challenging guest situations with urgency and poise while maintaining a clean and organized environment throughout the hotel. Additionally, the role involves close coordination with other departments such as engineering and front desk to support overall hotel operations.

At Home2 Suites Summerville, the Executive Housekeeper is also responsible for administrative tasks including maintaining lost and found protocols, completing and reviewing daily and shift reports, as well as overseeing chemical safety compliance according to OSHA standards. The position demands a commitment to consistency in service quality, characterized by exemplary teamwork, communication, and a positive, can-do attitude. This is an opportunity for a detail-oriented, proactive professional who thrives in a dynamic hospitality environment to make a tangible impact on guest experiences and hotel performance.

Job Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Supervisory experience preferred
Must have a positive attitude and willingness to learn
Must be able to understand and follow established guidelines and procedures
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, clarifying, and resolving concerns
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must be 18 years of age or older
Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
Must arrive and clock in on time for shifts and clock out at scheduled times
Must clock in/out for breaks as scheduled
Must provide sufficient notice when calling out for shifts
Must be able to stand or remain stationary for 3-4 hours at a time
Must be able to perform manual tasks including bending, stooping, crouching, lifting up to 25 pounds, and moving throughout the hotel
Must be able to visually inspect details at close and long range

Job Qualifications

Experience in hospitality, service, consumer-facing franchise, or related field preferred
Supervisory experience preferred
Positive and eager to learn attitude
Ability to understand and follow established guidelines and procedures
Ability to perform well under pressure and stressful situations
Effective listening and conflict resolution skills
Strong communication skills
Commitment to hospitality and guest service
Must be 18 years of age or older
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Ability to arrive and clock in on time and adhere to scheduled breaks
Provide timely notice for shift call outs

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests’ names whenever possible to make them feel welcomed
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of hotel features, facilities, and amenities
Support and be aware of all groups and events at the hotel
Understand and utilize relevant technology for the role
Answer all incoming calls with friendly, professional service
Keep all workspaces clean and well-organized both front and back of house
Participate in cleaning guest rooms and public spaces as needed
Greet guests warmly while cleaning
Ensure all operational checklists are completed with 100% accuracy
Complete accurate and timely shift handover reports
Maintain clean, approved uniform and wear a nametag with a smile
Communicate clearly, honestly, and professionally with all team members
Maintain a positive can-do attitude, willing to stretch beyond traditional role
Collaborate to create a welcoming environment for guests and positive workplace
Oversee housekeeping team through daily meetings and checklist assignments
Schedule room assignments, confirm rooms cleaned and ready for sale
Balance and clear room status nightly and resolve discrepancies
Organize and maintain storage rooms, housekeeping closets, and laundry areas
Monitor and submit maintenance requests appropriately
Maintain stock levels and order housekeeping and laundry supplies regularly
Conduct monthly and quarterly housekeeping inventories
Manage Lost and Found procedures in compliance with standards
Assign supervisor duties daily and ensure quality completion
Monitor proper use and compliance with hazardous chemicals
Complete daily objectives including department opening and closing