Executive Housekeeper

San Mateo, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Career Development

Employee Discounts

Paid holidays

Job Description

Hyatt Regency San Francisco Airport is a premier hospitality establishment known for its commitment to exceptional guest experiences and outstanding service. As a prominent part of the global Hyatt Hotels Corporation, this hotel combines modern amenities with a warm and inviting atmosphere, making it a preferred choice for travelers visiting the San Francisco Bay Area. Hyatt operates with a philosophy that places significant emphasis on the quality and attentiveness of its associates, ensuring that every guest interaction is marked by professionalism, care, and genuine hospitality. Their dedication to fostering an inclusive and supportive work environment attracts talented individuals who are passionate about hospitality and delivering superior service. Hyatt encourages a culture of growth, innovation, and teamwork, offering career advancement opportunities and job enrichment for its employees. The Executive Housekeeper role plays a fundamental part in maintaining Hyatt Regency’s high standards by overseeing all housekeeping operations and ensuring the cleanliness and orderliness of every area within the hotel property.

The Executive Housekeeper reports directly to the hotel Rooms Director and holds responsibility for managing all housekeeping staff, optimizing cleanliness standards, and delivering an exceptional guest experience. This leadership role entails comprehensive planning and management of the housekeeping department, including budget preparation, labor cost control, scheduling, staff training, and inter-departmental communication. The Executive Housekeeper works closely with various hotel departments to create a seamless service flow and ensure that guest requests and needs are promptly met with courtesy and professionalism. They are tasked with promoting a work environment that supports associate satisfaction and customer delight, fostering a service-oriented culture among team members.

The position requires a keen eye for detail, advanced leadership skills, and a proactive approach to problem-solving. Beyond daily operational management, the role involves leveraging the latest housekeeping and laundry technologies to enhance efficiency and cleanliness. The Executive Housekeeper also manages purchasing decisions related to linens and supplies, working with vendors to negotiate pricing, maintain proper delivery schedules, and ensure quality control. An essential aspect of the job is mentoring a diverse, multilingual, and multicultural staff, encouraging their professional development and adherence to Hyatt’s renowned service standards.

Hyatt Regency San Francisco Airport offers this role with a competitive salary range of $97,400 to $107,000, commensurate with experience and education. The hotel values diversity and inclusion, providing equal employment opportunities without discrimination based on race, color, religion, gender identity, or other protected statuses. Employees enjoy a supportive work environment designed to challenge them while providing ample rewards, including career growth and personal enrichment. If you are a dynamic, motivated leader with a passion for hospitality and excellence, this position offers a rewarding opportunity to contribute to an esteemed hotel brand and elevate guest experiences to new heights.

Job Requirements

Bachelor's degree or equivalent experience
Minimum 3 years progressive experience in hotel Rooms Management
Strong leadership and interpersonal skills
Proficiency in Microsoft Word and Excel
Excellent organizational and administrative abilities
Effective communication skills in English
Ability to mentor and manage a multicultural and multilingual team

Job Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
3 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Service oriented style with professional presentation skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long term planning and the management of the hotel's housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve guest requests
See that inspection program is consistently maintained
Ensure all safety and security policies and procedures are followed
Work closely with all other departments
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures