Executive Housekeeper

Hyatt Regency Cleveland at The Arcade is a distinguished and historic hotel located in a landmark building constructed in 1890 in downtown Cleveland. This landmark property provides guests with a unique blend of historic charm and modern amenities, offering 293 well-appointed rooms along with 14,000 square feet of versatile meeting and event space. Positioned just steps from the dynamic East 4th Street Entertainment District and within walking distance of major sports and entertainment venues, Hyatt Regency Cleveland attracts a diverse clientele ranging from business travelers to sports fans, wedding parties, and leisure guests. Hyatt itself is an esteemed global hospitality company renowned for its dedication to delivering outstanding guest experiences and fostering an inclusive work culture. The Hyatt brand embodies core values such as respect, integrity, humility, empathy, creativity, and fun, creating a supportive environment where both guests and associates can thrive. Hyatt is recognized as an equal opportunity employer and has been honored by the Human Rights Campaign as one of the Best Places to Work for LGBTQ+ Equality for 21 consecutive years.

The role of the Executive Housekeeper at Hyatt Regency Cleveland is a pivotal leadership position responsible for overseeing the entire housekeeping operation and ensuring the highest standards of cleanliness across all hotel areas. This role reports directly to the hotel Director of Operations and demands strong organizational skills and a comprehensive understanding of housekeeping management. The Executive Housekeeper is charged with short- and long-term planning, budgeting, labor cost management, and maintaining safety and security policies, including adherence to OSHA and ADA regulations. A critical aspect of this role is to establish an atmosphere that promotes customer and associate satisfaction through effective staff training, clear communication, and precise staff scheduling. The Executive Housekeeper must be adept at collaborating closely with other hotel departments and vendors to ensure seamless operations. Experience with purchasing linens, handling housekeeping supplies, and familiarity with the latest housekeeping and laundry technologies is essential.

Additionally, the Executive Housekeeper is expected to mentor and supervise a diverse, multilingual workforce, fostering a positive, service-oriented culture that reflects Hyatt’s service standards. They will be involved in inspecting rooms regularly, managing shortfalls through coaching and counseling, and delivering superior service especially to VIP guests and other special clientele. The position is geared towards a proactive leader with a high level of energy and an entrepreneurial spirit, capable of motivating employees and effectively communicating across all levels of the hotel. This role not only demands operational excellence but also a commitment to upholding Hyatt’s core values and dedication to diversity and wellbeing.

By joining Hyatt Regency Cleveland, employees gain access to a number of particularly attractive benefits and developmental opportunities. These include 12 free nights annually at Hyatt hotels worldwide after 90 days of employment, substantial dining and spa discounts, affordable healthcare options after 30 days, paid holidays, sick and vacation days, and discounted parking passes. The hotel fosters mental wellbeing through tools like the Headspace app and access to a hotel gym. Hyatt also emphasizes career progression with abundant opportunities for internal promotion across its more than 700 US hotels and resorts, supported by ongoing professional development resources and education assistance of up to $1,000 per year.