Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $27.25
Work Schedule
Standard Hours
Benefits
PTO with immediate accrual
Access 50% of your wages prior to payday
Discount program for car rentals
Travel
Entertainment
Hotel discounts worldwide
Health Insurance
Dental Insurance
Vision Insurance
Basic life and AD/AD&D insurance
voluntary insurance options
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health savings account
Employee assistance program
Dependent care FSA
Job Description
This job opportunity is offered by a distinguished hotel renowned for its dedication to superior guest services and maintaining pristine environments within its premises. The establishment, operating within the hospitality industry, is committed to creating a welcoming, clean, and comfortable atmosphere for all its guests, demonstrating a deep commitment to quality and excellence. This commitment is fundamental for a luxurious and satisfying guest experience. Within this framework, the Executive Housekeeper plays a crucial role and is recognized as a vital contributor to the overall success of the hotel.
The role of Executive Housekeeper is a leadership position responsible for managing the operations of the housekeeping department. This includes overseeing the upkeep and cleanliness of all guest rooms, public spaces, outdoor areas, guest laundry, and back-of-house facilities including the on-site laundry. The position demands a high level of attention to detail, organizational skills, and the ability to manage a team effectively while maintaining brand and company cleanliness standards. The Executive Housekeeper works closely with the team to ensure that the operational standards meet the hotel’s rigorous quality expectations and that the departmental goals align with the overall mission of the hotel.
As the head of housekeeping, the Executive Housekeeper not only manages daily operations but also handles long-term planning to maintain the highest standards of cleanliness and guest satisfaction. This includes scheduling personnel, training staff to comply with hotel standards, providing coaching and feedback, and conducting inspections of all areas under their responsibility. The role also involves significant interaction with other departments such as engineering for maintenance issues and guest relations to resolve complaints concerning cleanliness. Additionally, the Executive Housekeeper must manage inventory—including guestroom amenities, linens, and cleaning supplies—and operate within the budget provided, balancing cost management with quality assurance.
This position is ideal for individuals with supervisory experience in hotel housekeeping, who are skilled in managing teams, inventory, and budgetary constraints, and who can thrive in a fast-paced environment. Effective communication skills in English and the ability to engage a multicultural workforce are essential. With a commitment to excellence, this role is key to ensuring guests have a memorable stay characterized by immaculate and inviting surroundings.
In summary, the Executive Housekeeper here is an essential leadership role within a high-standard hotel environment that emphasizes cleanliness, organization, effective team management, and continuous improvement to meet both guest expectations and operational standards. This role offers a fulfilling career opportunity in hospitality management with a company that values its employees and the quality of the guest experience.
The role of Executive Housekeeper is a leadership position responsible for managing the operations of the housekeeping department. This includes overseeing the upkeep and cleanliness of all guest rooms, public spaces, outdoor areas, guest laundry, and back-of-house facilities including the on-site laundry. The position demands a high level of attention to detail, organizational skills, and the ability to manage a team effectively while maintaining brand and company cleanliness standards. The Executive Housekeeper works closely with the team to ensure that the operational standards meet the hotel’s rigorous quality expectations and that the departmental goals align with the overall mission of the hotel.
As the head of housekeeping, the Executive Housekeeper not only manages daily operations but also handles long-term planning to maintain the highest standards of cleanliness and guest satisfaction. This includes scheduling personnel, training staff to comply with hotel standards, providing coaching and feedback, and conducting inspections of all areas under their responsibility. The role also involves significant interaction with other departments such as engineering for maintenance issues and guest relations to resolve complaints concerning cleanliness. Additionally, the Executive Housekeeper must manage inventory—including guestroom amenities, linens, and cleaning supplies—and operate within the budget provided, balancing cost management with quality assurance.
This position is ideal for individuals with supervisory experience in hotel housekeeping, who are skilled in managing teams, inventory, and budgetary constraints, and who can thrive in a fast-paced environment. Effective communication skills in English and the ability to engage a multicultural workforce are essential. With a commitment to excellence, this role is key to ensuring guests have a memorable stay characterized by immaculate and inviting surroundings.
In summary, the Executive Housekeeper here is an essential leadership role within a high-standard hotel environment that emphasizes cleanliness, organization, effective team management, and continuous improvement to meet both guest expectations and operational standards. This role offers a fulfilling career opportunity in hospitality management with a company that values its employees and the quality of the guest experience.
Job Requirements
- High school diploma or equivalent
- minimum 2 years of housekeeping supervisory experience in a hotel environment preferred
- familiarity with housekeeping chemicals and machinery
- strong leadership skills
- excellent communication and interpersonal skills
- ability to manage a diverse team
- problem-solving skills
- ability to work flexible hours including weekends and holidays
- physical capability to perform housekeeping duties when necessary
- basic computer literacy
Job Qualifications
- Previous hotel housekeeping experience preferred
- previous supervisory experience also preferred
- knowledge of housekeeping and laundry operations and procedures
- knowledge of proper use and storage of cleaning chemicals
- knowledge of equipment such as vacuums, commercial washers and dryers
- proficiently speak, read, write, and comprehend the English language
- ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
- able to use tact and understanding when dealing with a variety of employee relations and customer service problems, including stressful and highly emotional situations
- able to prioritize and organize work assignments and delegate responsibilities
- demonstrate genuine care for customers and team members
- able to work in a fast paced environment
- able to access and input information into computer
Job Duties
- Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling
- educate and train all employees in compliance with hotel standards
- provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
- issue daily assignments to all housekeepers and laundry attendants
- supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area
- implement and maintain ongoing general cleaning programs
- manage and track inventory including guestroom amenities, linen, terry, laundry facilities, and cleaning supplies and order needed supplies and amenities on monthly or quarterly basis
- conduct monthly department meetings with housekeeping staff
- request and follow-up on maintenance issues or problems with engineering department to protect hotel assets and ensure a safe, accident free environment for guests and employees
- assist in resolving guest complaints regarding service and or room cleanliness
- stay mindful of monthly budget, keeping in communication with the Executive Housekeeper for potential budget discrepancies and any additional staffing requests, if needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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