Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,000.00 - $75,000.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
Daily Pay
Life insurance
Wellness Program
Professional Development
Referral Bonus
Travel Discounts

Job Description

HHM Hotels is a distinguished hospitality company renowned for delivering exceptional guest experiences while upholding high standards of quality, service, and sustainability. With a strong commitment to environmental responsibility through its EarthView program, HHM Hotels integrates sustainable practices across its operations, reflecting a deep respect for community and the planet. This company values its people by fostering a culture built on core principles such as capability, service, excellence, agility, and accountability. HHM Hotels offers a dynamic and rewarding work environment with a clear path for career advancement, empowering employees to grow both personally and professionally within the hospitality industry.

The Housekeeping Manager role at HHM Hotels is an essential leadership position responsible for the overall management and supervision of housekeeping operations in alignment with brand standards and company values. This position involves overseeing the cleanliness, appearance, and safety of guest rooms, public areas, and hotel grounds, ensuring an excellent experience for every guest. With a competitive annual salary ranging from $70,000 to $75,000, the role presents an outstanding career opportunity for experienced professionals passionate about hospitality and team leadership.

As a Housekeeping Manager, you will interview, select, train, coach, and schedule housekeeping associates while fostering an environment that supports strong performance and adherence to operational standards. Your duties include conducting regular inspections, resolving guest inquiries and complaints effectively, and continually monitoring staff to maintain productivity and professionalism. You will be responsible for organizing work schedules based on occupancy, managing inventory to ensure timely supply purchases, and preparing necessary reports and paperwork relevant to housekeeping operations.

This position also demands a hands-on approach to enforcing safety procedures, promoting compliance with OSHA and MSDS standards, and actively participating in safety initiatives. Additionally, driving improvements in guest service scores by communicating feedback and implementing strategies is a critical component of this role. The Housekeeping Manager also plays a vital part in developing and revising departmental policies and procedures to optimize operational efficiency and enhance guest satisfaction.

HHM Hotels strongly supports career progression with potential advancement opportunities such as Area Executive Housekeeper, Assistant General Manager, and eventually General Manager roles. This commitment to internal growth underscores the company’s dedication to nurturing talent and investing in its workforce. The position requires physical stamina due to the nature of the tasks such as standing for extended periods, walking, lifting, bending, and kneeling, ensuring that the environment is safe and productive for all staff members.

Joining HHM Hotels means becoming part of a team where people are valued as the greatest asset, where service comes from the heart, and excellence is the standard. The company maintains a nimble operational approach, encouraging employees to own their responsibilities fully and contribute to the hotel's ongoing success. At HHM Hotels, the Housekeeping Manager role is not simply a job, but a pivotal part of a larger mission to deliver top-tier hospitality experiences while fostering a positive, sustainable work culture.

Job Requirements

  • High school diploma or equivalent preferred
  • Two years previous housekeeping supervisor experience required

Job Qualifications

  • High school diploma or equivalent preferred
  • Two years previous housekeeping supervisor experience required

Job Duties

  • Interview, select, train, schedule, coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety
  • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
  • Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs
  • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner
  • Prepare required paperwork pertaining to departmental functions
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
  • Develop and implement policies and procedures for the operation of the department or the hotel
  • Follow sustainability guidelines and practices related to HHM’s EarthView program
  • Practice safe work habits
  • follow MSDS and OSHA standards
  • wear protective safety equipment and participate in safety committees as directed
  • Perform other duties as requested by management

Job Criteria

Experience

Mid Level (3-7 years)


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