Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
The hospitality industry thrives on exceptional service, attention to detail, and a commitment to creating unforgettable guest experiences. Our company stands as a distinguished hotel management group dedicated to providing high-quality accommodations and superior guest service. We foster a work environment that champions professionalism, sustainability, and employee growth. Through rigorous adherence to established guest service, quality, and sustainability standards, our organization ensures guests receive world-class treatment while promoting environmental responsibility. This commitment is embodied in our comprehensive EarthView program, which guides sustainable practices across all hotel operations.
We are currently seeking a talented and motivated Housekeeping Manager to oversee and elevate our housekeeping operations. This role is pivotal in maintaining the highest cleanliness and safety standards within guest rooms, public areas, and hotel grounds. The Housekeeping Manager will be responsible for managing a diverse team of housekeeping associates, ensuring they are trained, scheduled, coached, and supported to consistently uphold brand and hotel standards. This leadership position demands a keen eye for detail, excellent organizational skills, and the ability to handle guest inquiries and concerns with professionalism and efficiency.
As a Housekeeping Manager, you will conduct regular inspections to ensure all areas meet cleanliness, appearance, and safety criteria. You will also develop and enforce policies and procedures aimed at streamlining departmental functions and improving guest satisfaction. Your leadership will directly influence guest service scores and operational efficiency. The role requires practical understanding and implementation of safety standards, including MSDS and OSHA regulations, promoting a safe and healthy working environment.
Additionally, the position involves operational administrative duties such as preparing schedules based on occupancy, managing inventory and supply orders, completing requisite paperwork, and coordinating with vendors. You will act as a vital communication link between guests, staff, and management, resolving complaints and answering inquiries related to hotel policies and services.
This role is ideal for candidates aspiring to advance within the hospitality management field, with a clear potential career path including positions such as Area Executive Housekeeper, Assistant General Manager, and eventually General Manager. Successful candidates will demonstrate a strong commitment to hospitality excellence, possess prior supervisory experience, and be eager to embrace our core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.
Our company values dedication, teamwork, and continuous improvement, making this an excellent opportunity for experienced Housekeeping Supervisors ready to take the next step in their careers. We are dedicated to fostering a supportive, dynamic work environment where you can grow professionally while contributing vitally to our guests' exceptional experiences and our sustainability goals.
We are currently seeking a talented and motivated Housekeeping Manager to oversee and elevate our housekeeping operations. This role is pivotal in maintaining the highest cleanliness and safety standards within guest rooms, public areas, and hotel grounds. The Housekeeping Manager will be responsible for managing a diverse team of housekeeping associates, ensuring they are trained, scheduled, coached, and supported to consistently uphold brand and hotel standards. This leadership position demands a keen eye for detail, excellent organizational skills, and the ability to handle guest inquiries and concerns with professionalism and efficiency.
As a Housekeeping Manager, you will conduct regular inspections to ensure all areas meet cleanliness, appearance, and safety criteria. You will also develop and enforce policies and procedures aimed at streamlining departmental functions and improving guest satisfaction. Your leadership will directly influence guest service scores and operational efficiency. The role requires practical understanding and implementation of safety standards, including MSDS and OSHA regulations, promoting a safe and healthy working environment.
Additionally, the position involves operational administrative duties such as preparing schedules based on occupancy, managing inventory and supply orders, completing requisite paperwork, and coordinating with vendors. You will act as a vital communication link between guests, staff, and management, resolving complaints and answering inquiries related to hotel policies and services.
This role is ideal for candidates aspiring to advance within the hospitality management field, with a clear potential career path including positions such as Area Executive Housekeeper, Assistant General Manager, and eventually General Manager. Successful candidates will demonstrate a strong commitment to hospitality excellence, possess prior supervisory experience, and be eager to embrace our core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.
Our company values dedication, teamwork, and continuous improvement, making this an excellent opportunity for experienced Housekeeping Supervisors ready to take the next step in their careers. We are dedicated to fostering a supportive, dynamic work environment where you can grow professionally while contributing vitally to our guests' exceptional experiences and our sustainability goals.
Job Requirements
- High school diploma or equivalent preferred
- Two years previous housekeeping supervisor experience required
Job Qualifications
- High school diploma or equivalent preferred
- Two years previous housekeeping supervisor experience required
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Inspect guest rooms public areas and grounds for cleanliness appearance and safety
- Answer inquiries pertaining to hotel policies and services and resolve guests complaints and concerns
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
- Prepare schedules based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs
- Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner
- Prepare required paperwork pertaining to departmental functions
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Develop and implement policies and procedures for the operation of the department or the hotel
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits follow MSDS and OSHA standards wear protective safety equipment and participate in safety committees as directed
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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