Executive Housekeeper

Courtyard Rochester Downtown, managed by Essex Hotel Management, is a distinguished hotel located in the heart of Rochester. As part of Essex Hotel Management’s portfolio, the Courtyard Rochester Downtown strives to provide a premium experience for all its guests, combining comfort, convenience, and exceptional service. Essex Hotel Management has been a leader in the hospitality industry for nearly three decades, celebrated for its solution-driven approach and commitment to quality. Their emphasis on teamwork, integrity, and innovation has resulted in high satisfaction for their team members, partners, owners, and guests alike. Courtyard Rochester Downtown embodies these values by maintaining high standards in every aspect of hotel management, with a strong focus on customer satisfaction and operational excellence.

The hotel is currently seeking a driven Executive Housekeeper to lead and enhance its housekeeping operations. This role requires a dynamic and organized individual who can oversee the daily functions of the housekeeping department, ensuring that all guest rooms and public areas meet the highest standards of cleanliness and maintenance. The Executive Housekeeper will play a pivotal role in creating a welcoming atmosphere that contributes to an exceptional guest experience. With responsibilities spanning from staff training and supervision to inventory management and safety compliance, this position calls for a leader with a keen eye for detail, strong communication skills, and the ability to manage multiple priorities efficiently. The successful candidate will work closely with other hotel departments to guarantee a seamless service flow, ensuring that guest requests and concerns are handled promptly and professionally.

Essex Hotel Management’s core values emphasize dedication, responsiveness, integrity, value orientation, engagement, and nimbleness. These principles guide the Executive Housekeeper’s approach to leadership and service excellence within the Courtyard Rochester Downtown. By fostering a positive work environment and encouraging teamwork, the Executive Housekeeper will help uphold the hotel’s reputation for quality and care. This employment opportunity offers the chance to be part of a respected hotel management company that prizes inclusivity and diversity in the workplace, supporting equal opportunity for all employees. As a key member of the hotel management team, the Executive Housekeeper will have the opportunity to influence not only the cleanliness and maintenance standards but also the overall guest satisfaction and operational success of the Courtyard Rochester Downtown.