Executive Housekeeper

Ascent Hospitality is a distinguished hospitality management company with an extensive portfolio of hotels and a promising pipeline of new properties and acquisitions. Known for its dedication to people rather than just numbers, Ascent Hospitality prides itself on creating a culture that offers a memorable experience for all team members and guests alike. The company’s foundation is deeply rooted in teamwork, collaboration, and a unified purpose to exceed guest expectations. This unique approach has established Ascent Hospitality as a preferred employer in the hospitality industry, fostering an environment where individuals who thrive on service, communication, and adaptability can excel.

Ascent Hospitality is currently seeking a uniquely qualified and experienced hospitality leader to join their team as an Executive Housekeeper. This full-time leadership role comes with a competitive salary and offers comprehensive benefits including health, dental, vision, life insurance, 401(k) with employer match, paid time off, uniforms for most positions, and a team member hotel discount program.

The Executive Housekeeper will play a vital role in directing and administering all housekeeping operations within the hotel. This includes responsibility for ensuring cleanliness and service quality across guest rooms, public spaces, and event areas such as banquet, meeting, and conference rooms. The position also oversees the Laundry Department and collaborates closely with the maintenance team to ensure operational upkeep of laundry equipment. The Executive Housekeeper's leadership ensures the hotel consistently meets local and company health, sanitation, and safety standards, thereby maintaining a high standard of guest satisfaction and driving financial profitability for the property.

This role requires hands-on leadership abilities, where the incumbent will lead, mentor, and develop the housekeeping team, supervise daily tasks, manage scheduling and inventory control, and enforce company policies and procedures. They will recruit, interview, and train new team members, ensuring their proper use of cleaning chemicals and supplies in compliance with all federal, state, and local regulations. The Executive Housekeeper is also responsible for quality control, physically inspecting rooms to ensure they are guest-ready and addressing any housekeeping challenges related to occupancy fluctuations or staffing shortages.

The role demands excellent communication and organizational skills as the Executive Housekeeper works in close coordination with the front office to assure guest room satisfaction and oversee smooth laundry operations. Meticulous attention to inventory management and storage security is essential, alongside accurate documentation of lost and found items and maintaining cleanliness and upkeep of public hotel areas. This leadership position calls for a proven ability to adapt leadership style and methods to achieve goals, resolve conflicts effectively, and support team morale through coaching, evaluation, and recognition.

The physical demands of the job include standing and walking for long periods, repetitive use of arms and hands, lifting and moving objects ranging from 10 to 60 pounds, and the ability to perform physically demanding tasks in a high-stress environment. Ascent Hospitality welcomes candidates with prior supervisory or management experience in the hotel industry, combined with a passion for creating exceptional guest experiences through operational excellence and team engagement.