Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
Company stock purchase program
Team Member Travel Program
Flexible Paid Time Off
team member recognition
Learning and advancement opportunities
Job Description
Hilton Grand Vacations (HGV) is a prominent leader in the vacation ownership industry, known for its unwavering dedication to innovation, quality, and continuous growth. With over 30 years of experience, HGV has earned a stellar reputation for fostering a culture of work-life balance and family-friendly benefits, making it one of Newsweek's "America's Greatest Workplaces for Parents & Families." The company operates a network of resorts, call centers, and corporate offices that support its loyal Owners, Members, and Guests. HGV emphasizes the development and recognition of its Team Members while providing them with exceptional benefits and opportunities for advancement.
The Executive Housekeeper at Hilton Grand Vacations plays a pivotal role in directing and controlling the entire Housekeeping operations within the resort. This leadership position is responsible for the daily supervision of guest services and team member support, ensuring that all areas meet the highest standards of cleanliness and guest satisfaction. Collaborating closely with the Resort Leadership Team, the Executive Housekeeper develops and implements improvements to policies and operational systems to achieve outstanding service scores and business sustainability.
This full-time role offers a competitive annual salary ranging from $75,000 to $80,500, and is eligible for a corporate bonus. The benefits package includes medical, dental, and vision insurance from day one, along with financial wellness programs such as a 401k plan with company match, life insurance, and a company stock purchase program. Team Members also enjoy exclusive travel discounts through programs like Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel, granting access to savings at over 1500 brands and resorts worldwide. Additionally, a flexible paid time off plan is available for managers and above, supporting work-life balance and providing ample time for rest and family engagement.
The Executive Housekeeper's responsibilities are extensive and strategic, including setting departmental goals, ensuring compliance with organizational regulations, and maintaining operational budgets in collaboration with senior management. They lead housekeeping managers and staff in executing daily duties, inspect units and common areas for quality assurance, monitor guest requests and complaints, and coordinate with other departments to deliver excellence in service. Inventory management of linens, supplies, and uniforms is a critical component of the role, as well as overseeing laundry operations and maintenance programs to meet productivity and safety standards.
Administrative duties encompass hiring, training, disciplining, and supervising housekeeping staff, managing payroll records, staff schedules, and performance, and ensuring adherence to OSHA safety regulations. The Executive Housekeeper also identifies opportunities for team member development and orchestrates purchasing and contractor relations in compliance with corporate policies. They are responsible for financial management, including spending, budgeting, and forecasting, to support sustainable business growth.
Ideal candidates must have a high school diploma or equivalent and at least five years of related experience in large-scale housekeeping environments, along with a minimum of four years in a managerial role, preferably within the hospitality industry. Leadership skills are paramount, with a requirement to motivate and inspire staff while demonstrating exceptional problem-solving and organizational capabilities. Knowledge of departmental financials, housekeeping equipment, chemicals, and safety standards such as OSHA and Bloodborne Pathogen protocols is essential. Strong communication skills are necessary to build productive relationships and negotiate effectively with internal and external stakeholders.
Additional advantages include a bachelor’s degree or college diploma, CPR/First Aid certification, and prior timeshare maintenance or engineering experience. Hilton Grand Vacations is committed to diversity and equal opportunity and provides reasonable accommodations for individuals with disabilities throughout the employment process. Joining HGV means becoming part of a dedicated Team focused on creating memorable vacation experiences for Guests worldwide.
The Executive Housekeeper at Hilton Grand Vacations plays a pivotal role in directing and controlling the entire Housekeeping operations within the resort. This leadership position is responsible for the daily supervision of guest services and team member support, ensuring that all areas meet the highest standards of cleanliness and guest satisfaction. Collaborating closely with the Resort Leadership Team, the Executive Housekeeper develops and implements improvements to policies and operational systems to achieve outstanding service scores and business sustainability.
This full-time role offers a competitive annual salary ranging from $75,000 to $80,500, and is eligible for a corporate bonus. The benefits package includes medical, dental, and vision insurance from day one, along with financial wellness programs such as a 401k plan with company match, life insurance, and a company stock purchase program. Team Members also enjoy exclusive travel discounts through programs like Perks at Work, Go Hilton Travel, HGV Getaway, and RCI Travel, granting access to savings at over 1500 brands and resorts worldwide. Additionally, a flexible paid time off plan is available for managers and above, supporting work-life balance and providing ample time for rest and family engagement.
The Executive Housekeeper's responsibilities are extensive and strategic, including setting departmental goals, ensuring compliance with organizational regulations, and maintaining operational budgets in collaboration with senior management. They lead housekeeping managers and staff in executing daily duties, inspect units and common areas for quality assurance, monitor guest requests and complaints, and coordinate with other departments to deliver excellence in service. Inventory management of linens, supplies, and uniforms is a critical component of the role, as well as overseeing laundry operations and maintenance programs to meet productivity and safety standards.
Administrative duties encompass hiring, training, disciplining, and supervising housekeeping staff, managing payroll records, staff schedules, and performance, and ensuring adherence to OSHA safety regulations. The Executive Housekeeper also identifies opportunities for team member development and orchestrates purchasing and contractor relations in compliance with corporate policies. They are responsible for financial management, including spending, budgeting, and forecasting, to support sustainable business growth.
Ideal candidates must have a high school diploma or equivalent and at least five years of related experience in large-scale housekeeping environments, along with a minimum of four years in a managerial role, preferably within the hospitality industry. Leadership skills are paramount, with a requirement to motivate and inspire staff while demonstrating exceptional problem-solving and organizational capabilities. Knowledge of departmental financials, housekeeping equipment, chemicals, and safety standards such as OSHA and Bloodborne Pathogen protocols is essential. Strong communication skills are necessary to build productive relationships and negotiate effectively with internal and external stakeholders.
Additional advantages include a bachelor’s degree or college diploma, CPR/First Aid certification, and prior timeshare maintenance or engineering experience. Hilton Grand Vacations is committed to diversity and equal opportunity and provides reasonable accommodations for individuals with disabilities throughout the employment process. Joining HGV means becoming part of a dedicated Team focused on creating memorable vacation experiences for Guests worldwide.
Job Requirements
- High school diploma or equivalent
- 5+ years of related experience ideally in large-scale housekeeping environments
- 4+ years of managerial experience preferably in hospitality or a similar setting
- proven leadership capabilities including ability to motivate, develop, inspire and engage staff
- exceptional problem solving, analytical and conceptual skills
- effective organizational skills including ability to prioritize and manage multiple tasks and deadlines
- proven understanding of departmental financials including analysis and reporting of budgets, forecasts, inventory, and P&L statements
- knowledge of housekeeping equipment and chemicals including OSHA and Bloodborne Pathogen safety standards
- strong written and oral interpersonal communication skills with ability to build and maintain productive working relationships and negotiate with a range of internal and external clients
Job Qualifications
- High school diploma or equivalent
- 5+ years of related experience in large-scale housekeeping environments
- 4+ years of managerial experience preferably in hospitality
- proven leadership capabilities to motivate and engage staff
- exceptional problem solving and analytical skills
- effective organizational skills with ability to manage multiple tasks and deadlines
- proven understanding of departmental financials including budgets and P&L statements
- knowledge of housekeeping equipment, chemicals, and OSHA safety standards
- strong written and oral communication skills
Job Duties
- Develops and executes strategic initiatives of the Housekeeping department
- provides clear direction to the housekeeping team through meetings and documentation
- leads managers and housekeepers to complete assigned duties
- routinely inspects units and common areas for compliance with standards
- monitors guest requests and complaints, resolving issues and coordinating with other departments
- maintains accurate inventory of linens and operating supplies
- oversees uniform orders and laundry operations
- hires, supervises, disciplines, and trains housekeeping staff
- performs administrative tasks including payroll and scheduling
- investigates accidents and enforces OSHA safety standards
- identifies and coordinates development plans for team members
- adheres to purchasing policies and manages contractor relationships
- develops and manages financial spending related to the department budget
- performs other related activities as required
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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