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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Weekend Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
Job Description
The Executive Housekeeper position is an integral leadership role within a hotel that prides itself on delivering exceptional guest experiences through genuine hospitality and commitment to service excellence. The hotel company is driven by a set of Guiding Principles that emphasize Associate Engagement, Presentation of Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community, and Global Focus. These values create a culture where quality, integrity, and superior service are at the forefront of every team member's contributions. As a growing organization, the company offers many growth and promotional opportunities, making it an exciting workplace for hospitality professionals who are passionate about... Show More
Job Requirements
- Ability to act as manager on duty when assigned
- willingness to work in other hotel areas to assist operations
- ability to keep supervisor informed of significant issues
- perform duties timely and efficiently according to company policies
- maintain positive working relationships with all associates
- utilize management resources effectively through regular communication
- strong attention to detail
- effective verbal and written communication skills
- ability to work and interact with associates at all levels
- ability to direct and oversee multiple tasks simultaneously
- excellent organizational and customer service skills
- project a favorable image of the hotel at all times
- open availability to work weekends and holidays
- ability to stand for extended periods, lift and carry up to 50 pounds, bend, kneel, and move continuously throughout shifts
Job Qualifications
- High school diploma or equivalent
- previous housekeeping or hospitality management experience preferred
- strong leadership and team management skills
- excellent communication and customer service abilities
- ability to multitask and manage time effectively
- knowledge of housekeeping and laundry operations
- proficiency in record-keeping and inventory management
- problem-solving skills and ability to implement solutions
- ability to train and develop staff
- attention to detail
- open availability including weekends and holidays
Job Duties
- Schedules associates in accordance with forecasted occupancy
- adjusts staffing as necessary for sudden changes in occupancy
- plan, assign and supervise the daily activities of the housekeeping and laundry staff
- assume the role of housekeeper, laundry person or house person as needed
- conduct continual inspections to determine the hotel’s overall level of cleanliness and condition
- schedule and supervise all rotational and special cleaning programs as needed
- ensure the team has the tools and equipment necessary to carry out the job
- work in conjunction with maintenance including generating work orders and preventative maintenance
- manage lost and found
- coordinate availability of rooms with front of house management
- keep accurate and current records, logs, parts list, and manuals
- monitor responses on customer comment cards, identify problem areas and formulate solutions
- monitor budget and control expenses with a focus on increased productivity
- maintain proper inventory levels managing cost per room for supplies and labor and perform monthly inventory
- select qualified associates and provide orientation and training
- conduct skills training on a regular basis
- determine and communicate standards of performance to associates
- develop associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions and determining development needs
- ensure disciplinary action is taken as required using consistency, fairness and respect within hotel guidelines
- create a positive work environment for all associates
- develop and implement strategies to achieve associate satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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