Executive Housekeeper

The Executive Housekeeper position is an integral leadership role within a hotel that prides itself on delivering exceptional guest experiences through genuine hospitality and commitment to service excellence. The hotel company is driven by a set of Guiding Principles that emphasize Associate Engagement, Presentation of Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community, and Global Focus. These values create a culture where quality, integrity, and superior service are at the forefront of every team member's contributions. As a growing organization, the company offers many growth and promotional opportunities, making it an exciting workplace for hospitality professionals who are passionate about making a positive impact on guests and coworkers alike.

The Executive Housekeeper is responsible for overseeing all aspects of the Housekeeping Department, including managing housekeeping and laundry operations in a manner that maximizes guest satisfaction while maintaining cost efficiency. The role demands a leadership approach that encourages teamwork and maintains a safe, clean, and welcoming hotel environment. This position requires scheduling associates based on forecasted occupancy, managing staff, conducting inspections, and ensuring all cleaning programs and maintenance activities are completed to the highest standards. The Executive Housekeeper also plays a pivotal role in guest relations by monitoring feedback and taking steps to resolve any service-related issues.

This role requires a hands-on leader who is willing to step in as housekeeping staff when necessary and coordinates effectively with front-of-house management to ensure room availability. Attention to detail is critical as the Executive Housekeeper is responsible for accurate record-keeping, inventory management, budget monitoring, and controlling expenses with a focus on productivity. The role involves selecting, training, and developing associates by setting clear performance standards, providing ongoing counseling and training, and promoting a positive work environment. Disciplinary measures are handled with fairness and respect, encouraging a cooperative and harmonious workplace. The Executive Housekeeper is expected to be flexible, with open availability including weekends and holidays, as well as strong communication skills to interact professionally with guests and team members at all levels.

Physically, the job involves continuous movement throughout the workday, including standing for extended periods, lifting or carrying weights up to 50 pounds, and performing various physical activities such as bending, kneeling, and lifting. The ability to multitask efficiently and maintain high standards under pressure is essential. The company fosters an inclusive, diverse workplace and offers equal employment opportunities to all individuals regardless of race, gender, age, disability, or other protected status.

Employees in this role can expect competitive pay, bonus opportunities, comprehensive training and development programs, and chances for advancement. The benefits package includes medical, dental, and vision insurance, a 401k plan with matching contributions, paid time off, holiday pay, free parking, and hotel discounts. Joining this team means becoming part of an organization that values respect, integrity, and meaningful contributions to the guest experience and company success.