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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,500.00 - $69,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company, boasting over 30 years of experience in the industry. Managing more than $15 billion in assets, Highgate's global hotel portfolio spans over 400 properties across North America, Europe, the Caribbean, and Latin America. Renowned as an innovator in the hospitality sector, Highgate provides expert guidance at every stage of the property cycle — from initial planning and development to recapitalization and disposition. The company’s diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring up-to-date programming and strong digital capabilities. Highgate leverages... Show More
Job Requirements
- Education level of high school diploma or equivalent
- at least 3 years progressive hotel or related experience or relevant degree
- supervisory experience required
- proficient in MS Word and MS Excel
- ability to work long hours
- able to lift up to 50 pounds occasionally and 20 pounds frequently
- strong communication skills
- multitasking and prioritization abilities
- service-oriented attitude
- willingness to attend training and meetings
- regular attendance
- high standards of grooming
- adherence to safety standards
- problem-solving skills
- confidentiality adherence
- ability to work under pressure
- positive attitude
- flexibility in work schedule.
Job Qualifications
- At least 3 years of progressive experience in a hotel or related field
- or a 4-year college degree with at least 1 year of related experience
- or a 2-year college degree with 2 or more years of related experience
- supervisory experience required
- proficient with MS Word and MS Excel
- ability to work long hours
- capable of medium physical work exertion
- effective verbal and written communication skills
- attentive, friendly, courteous and service-oriented
- strong listening and problem-solving skills
- ability to multitask and prioritize departmental functions
- attends required meetings and training
- participates in management on duty coverage
- maintains regular attendance
- upholds high personal grooming standards
- complies with safety and operational standards
- identifies and assists in solving problems
- able to interpret complex information
- maintains confidentiality
- performs other duties as assigned.
Job Duties
- Motivate, coach, counsel and discipline housekeeping personnel according to company SOPs
- ensure compliance with training standards using effective training steps
- establish and maintain regularly scheduled cleaning programs with detailed checklists
- maintain and control housekeeping equipment
- ensure compliance with corporate risk management standards
- conduct monthly inventories of guest and cleaning supplies
- manage large guestroom turns efficiently
- oversee departmental opening and closing procedures consistently
- manage vendor contracts
- conduct hiring and training according to company SOPs
- inspect rooms daily and assess VIP rooms prior to guest arrival
- ensure cleaning standards in guest rooms, public areas and back-of-house
- order supplies to maintain required pars
- conduct regular housekeeping inventories
- enforce guest privacy and security protocols
- monitor and submit work orders to engineering and follow up for completion
- conduct pre-shift meetings for room attendants and housemen
- balance and clear room status nightly, resolving discrepancies
- review housekeeping staff work hours and submit payroll on time
- prepare employee schedules based on business forecasts and budgets
- maintain purchase order and invoice vouchering processes
- promote communication across departments
- enforce all company policies and house rules
- ensure sign off of all service standards for housekeeping staff
- operate pagers and radios professionally
- manage large turnover days including group check-ins and outs
- monitor out-of-order and discrepant rooms
- maintain communication with guest services
- manage special requests including VIP and special needs rooms
- maintain lost and found procedures
- establish key control system
- participate in monthly team meetings
- focus departmental efforts on contributing to guest satisfaction scores
- monitor VIP guests and requests
- review logs daily.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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