Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $73,098.00
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
401(k)-matching program
Paid Personal Time Off
paid company holidays
Job Description
Caesars Entertainment is a globally renowned leader in the gaming and hospitality industry, known for its rich heritage spanning over 80 years. The company operates some of the most iconic casinos and resorts in the world, offering an unmatched entertainment experience. As one of the biggest names in betting, Caesars continues to innovate and expand, with a special focus on becoming the largest sports betting and iGaming platform across America. Their commitment to delivering best-in-class service to customers is deeply embedded in their culture, making them a top choice for both players and professionals in the industry. Caesars Sportsbook, a... Show More
Job Requirements
- Three plus years of experience in sales, casino, and/or loyalty marketing
- Bachelor's degree or equivalent work experience
- Experience in Microsoft Office Suite, Salesforce, understanding analytics dashboards, and gaming technologies
- Knowledge of iGaming required
- Excellent communication, time management, and organization skills
- Able to overcome resistance to change and influence people
- Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in
- Must have manual dexterity and coordination to operate office equipment including computers, telephone/headset, etc
- Must be able to work in moderate to loud noise conditions
- Must be able to make telephone calls for extended periods (minimum 60 plus calls/day)
- Must be able to lift up to 15 pounds
- Must be able to tolerate areas containing secondhand smoke
- Must be able to work for long periods of time, under fluorescent lighting
- Must be able to work at a desk, for most of the day, in a seated position
- Must be able to spend most of the day working off computer monitors and operating a keyboard
- Must be able to remain on one's feet for long periods of time, and/or walk for long distances on occasion
- Must be able to travel as needed
Job Qualifications
- Three plus years of experience in sales, casino, and/or loyalty marketing
- Bachelor's degree or equivalent work experience
- Experience in Microsoft Office Suite, Salesforce, understanding analytics dashboards, and gaming technologies
- High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of results
- Knowledge of iGaming required
- Excellent communication, time management, and organization skills
- Able to overcome resistance to change and influence people
- Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in
Job Duties
- Manages all aspects of a guest's account in all states for iGaming and sports betting where applicable
- Understands the best communication preferences for each player (phone, email, or text) and uses all available technology to manage the relationship
- Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities
- Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes
- Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service
- Hosts guests at social events and special promotions, as applicable
- Ensures all concerns are addressed in a timely manner communicating with internal and external partners
- Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction
- Demonstrates a willingness to teach, mentor, train and share information with colleagues
- Uses available technology and resources including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones to ensure all guests are receiving VIP treatment inside and outside of standard business hours
- Coordinates with internal and external business stakeholders including Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members to advance VIP efforts
- Communicates successes and challenges on a regular and ongoing basis to direct supervisor and works with leadership to improve
- Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base
- Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers
- Identifies ways to increase efficiencies and improve upon products and services
- Has the ability to multitask and prioritize in a fast-paced environment
- Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
- Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts
Job Location
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