Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
The Player Development Executive position is a crucial role within a vibrant and dynamic casino environment, specifically situated in Southern California. This role is designed to harness the candidate's expertise and extensive experience in the casino and gaming industry to actively recruit and develop relationships with new and high-value players. The company itself is a well-established casino and entertainment venue known for its commitment to offering superior entertainment experiences, premium guest services, and a welcoming atmosphere for all patrons. As a Player Development Executive, you will be intricately involved in the growth and enhancement of the casino's player base through strategic marketing and personalized player engagement initiatives.
The position demands a deep understanding of the casino operational landscape, player acquisition strategies, and event management, paired with excellent interpersonal skills to foster lasting relationships with guests. You will be responsible for utilizing a variety of marketing tools, including outside acquisition campaigns and the resort's amenities, to attract and retain premium players to the facility. Working closely under the guidance of the Vice President of Player Development, the successful candidate will be expected to expand the casino’s portfolio of premium players through diligent outreach and effective communication.
This role includes the significant responsibility of managing database systems to identify target players, monitoring comp issuance in accordance with player performance, and continually tracking guest feedback to gauge the effectiveness of development programs. You will prepare, coordinate, and administer complimentary and guest events that enhance the player experience and encourage loyalty. Moreover, the Player Development Executive will engage directly with players—both on the casino floor and via telephone—to market promotions and events professionally and courteously.
A key facet of this role is balancing professionalism with personality to maintain superior relationships with guests. As part of the job expectations, the Player Development Executive will meet and exceed goals for daily communications with current, inactive, and prospective players and contribute to monthly revenue and development targets. This is a fast-paced position that requires flexibility in work schedules, comprehensive knowledge of gaming operations, and a keen willingness to collaborate with internal teams such as Casino Host and Player’s Club staff to ensure alignment and excellence in customer service. While it does not entail direct supervisory responsibilities, the role influences team success through education and mentorship of supporting staff.
In essence, the Player Development Executive is a pivotal contributor to the casino’s ongoing success, using industry knowledge, strategic marketing acumen, and exceptional guest services skills to build and sustain a profitable and loyal premium player community. If you are someone passionate about gaming, skilled in relationship management, and motivated to drive business growth, this role represents an exciting opportunity to advance your career in the thriving casino sector.
The position demands a deep understanding of the casino operational landscape, player acquisition strategies, and event management, paired with excellent interpersonal skills to foster lasting relationships with guests. You will be responsible for utilizing a variety of marketing tools, including outside acquisition campaigns and the resort's amenities, to attract and retain premium players to the facility. Working closely under the guidance of the Vice President of Player Development, the successful candidate will be expected to expand the casino’s portfolio of premium players through diligent outreach and effective communication.
This role includes the significant responsibility of managing database systems to identify target players, monitoring comp issuance in accordance with player performance, and continually tracking guest feedback to gauge the effectiveness of development programs. You will prepare, coordinate, and administer complimentary and guest events that enhance the player experience and encourage loyalty. Moreover, the Player Development Executive will engage directly with players—both on the casino floor and via telephone—to market promotions and events professionally and courteously.
A key facet of this role is balancing professionalism with personality to maintain superior relationships with guests. As part of the job expectations, the Player Development Executive will meet and exceed goals for daily communications with current, inactive, and prospective players and contribute to monthly revenue and development targets. This is a fast-paced position that requires flexibility in work schedules, comprehensive knowledge of gaming operations, and a keen willingness to collaborate with internal teams such as Casino Host and Player’s Club staff to ensure alignment and excellence in customer service. While it does not entail direct supervisory responsibilities, the role influences team success through education and mentorship of supporting staff.
In essence, the Player Development Executive is a pivotal contributor to the casino’s ongoing success, using industry knowledge, strategic marketing acumen, and exceptional guest services skills to build and sustain a profitable and loyal premium player community. If you are someone passionate about gaming, skilled in relationship management, and motivated to drive business growth, this role represents an exciting opportunity to advance your career in the thriving casino sector.
Job Requirements
- Must be at least 21 years of age or older
- must have a High School Diploma or GED equivalent
- three years of casino experience required
- excellent communication skills and friendly, outgoing personality required
- must be a proven self-starter, flexible, versatile, and responsible
- must be able to work all schedules, all days, and all shifts
- prior customer service and sales experience preferred
- proficient computer skills
- willingness to travel as required
Job Qualifications
- High School Diploma or GED equivalent
- three years of gaming experience preferred
- excellent communication skills and friendly, outgoing personality
- proven self-starter, flexible, versatile, and responsible
- prior customer service and sales experience preferred
- proficient computer skills
- ability to work all schedules, all days, and all shifts
Job Duties
- Utilize years in the casino industry to bring and maintain new premium players to the property
- use marketing tools such as outside acquisition campaigns and resort amenities
- closely monitored by the VP of Player Development on increasing the number of premium players to FSRC
- use computer database to identify target players
- speak with players in person or on the telephone to market promotions and events
- walk through the casino to identify registered players and prospective players
- develop, maintain, and analyze database for opportunities and productivity
- approve and monitor comp issuance based on player performance
- attend player events, interact with invited players, and provide guest service professionally and courteously
- meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players
- meet goals and objectives for monthly casino revenue and player development
- assist with the ongoing education of the Casino Host and Player’s Club staff
- work with internal customers to ensure a successful and productive work environment and completion of work projects
- assist in the planning and hosting of special events (on and off property), dinners, tournaments, promotions, and any event that contributes to the success of the department and company
- use contacts to generate new business
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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