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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $175,000.00 - $210,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee assistance program
Professional development opportunities
performance bonuses
Job Description
Pacific Hospitality Group is a distinguished owner/operator in the hospitality industry, offering a unique value proposition to investors and team members through their family-focused approach. The company is deeply committed to long-term holds and sustainable growth, enabling expansion not only of its business but also of its team members' careers. At its core, Pacific Hospitality Group aims to enrich people's lives by providing memorable experiences, giving back to communities, and honoring God in all that they do. The group prides itself on guiding principles including integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment. These... Show More
Job Requirements
- Bachelor's degree in hospitality, business, or related field
- Minimum 15 years progressive sales experience in luxury or full-service hospitality
- At least 10 years in senior sales leadership roles
- Proven expertise in large group meetings and multi-segment sales
- Strong collaboration skills with cross-functional teams
- Successful management of key accounts and business development
- Knowledge of Napa Valley market and industry trends
- Excellent negotiation and communication skills
- Ability to work in owner-operator or multi-property environments
Job Qualifications
- Bachelor's degree required
- Advanced degree preferred (Hospitality, Business, or related field)
- Minimum 15 years of progressive sales experience in full-service or luxury hospitality
- At least 10 years in senior leadership roles
- Proven expertise in large group meetings, leisure, and multi-segment sales
- Strong collaboration skills with Revenue, Marketing, Food & Beverage, and Conference Services
- Demonstrated success managing house and key accounts while developing new high-yield business
- Deep market knowledge of Napa Valley, corporate meeting trends, and destination partnerships
- Exceptional negotiation, communication, and presentation skills
- Experience working in an owner-operator or complex multi-property environment
Job Duties
- Lead the property-based sales organization with an ownership mindset, instilling a culture of accountability, collaboration, and excellence
- Develop and execute the annual group and meetings strategy with emphasis on high-impact corporate, incentive, and association business
- Serve as an active member of the property executive leadership team, collaborating with Marketing and Revenue to align demand generation, positioning, and pricing
- Partner with the Corporate Director of Field Sales and Corporate Director of National Sales to optimize lead flow, national account alignment, and multi-property business opportunities
- Drive both short-term performance and long-term revenue growth through intelligent forecasting and pipeline planning
- Oversee all group and event sales activities for meetings up to and above 49 rooms on peak, ensuring strong collaboration between EMM, National Sales, and Catering teams
- Maintain direct oversight of house accounts and key relationships including Napa Institute, Blue Note, and Festival Napa Valley
- Partner closely with Leisure Sales to capture incremental high-value business and strengthen off-peak demand
- Collaborate with Marketing to build brand-aligned campaigns and partnerships that drive qualified group and leisure leads
- Work hand-in-hand with Events/Conference Services and Food & Beverage leadership to maximize banquet and catering conversion, elevate the guest experience, and increase total event revenue
- Ensure consistent coordination between Sales and Event Services to provide seamless transitions from booking through execution
- Lead, mentor, and develop a high-performing team with clear expectations, measurable KPIs, and ongoing professional growth
- Conduct consistent 1:1s with all sales team members, providing feedback, coaching, and accountability around sales performance
- Hold team members responsible for performance in sales scorecard KPIs including smart plan accuracy and measurable progress, business pipeline development and conversion, shop call feedback and quality, lead response times and follow-up execution
- Foster a culture of integrity, empowerment, and collaboration across all commercial functions
- Own the departmental P&L, ensuring revenue growth, cost control, and achievement of financial targets
- Partner with Revenue Management on forecasting, group displacement, and pricing strategies
- Collaborate with Food & Beverage and Events to identify and capitalize on total revenue opportunities
- Represent the resort and Pacific Hospitality Group at key industry events and in strategic partnerships across Napa Valley and beyond
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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