Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Reimbursement
Career Development
Job Description
Palms Casino Resort is a premier hospitality and entertainment destination located in Las Vegas, Nevada. Known for its vibrant atmosphere and world-class amenities, the resort offers a unique blend of luxury accommodations, gaming, dining, and entertainment experiences. As a high-profile establishment within the casino and hospitality industry, Palms Casino Resort is dedicated to providing exceptional guest services and maintaining the highest standards of operation across all facets of the resort's offerings. The resort takes pride in its commitment to quality, innovation, and excellence, making it a coveted place to work for professionals passionate about hospitality and customer satisfaction.
The role of Executive Director Hospitality at Palms Casino Resort is a critical leadership position reporting directly to the Assistant General Manager. This pivotal role is responsible for overseeing and managing the daily operational activities across multiple departments including Front Desk, Concierge, Reservations, VIP Lounge, Guest Experience, Housekeeping, Environmental Services (EVS), Valet, Bell Services, and Retail Operations. The Executive Director Hospitality acts as a pivotal figure in ensuring that the executive leadership vision and overall business strategies are successfully executed throughout the resort.
This role demands a dynamic leader skilled in strategic planning, operational management, and team development. The Executive Director Hospitality plays a central role in continuously improving service standards, maintaining brand identity, and collaborating with multiple stakeholders to foster exceptional guest satisfaction and operational excellence. Key responsibilities include developing new programs aimed at elevating customer experiences, working collaboratively with Player Development teams to accommodate player needs, and conducting financial analyses to maintain departmental profitability and control expenses.
The position requires an individual who is adept at creating and implementing strategies to meet EBITDA targets by monitoring expenses, incident reports, departmental needs, and financial operations such as purchase and accounts payable/receivable reports. This role also involves making critical hiring decisions and designing development plans focused on succession planning, ensuring that key roles are always filled with well-prepared team members.
Working within Palms Casino Resort offers an exciting opportunity to be part of a renowned hospitality brand that values innovation and guest-centric solutions. The resort offers a fast-paced and engaging environment that requires leadership with a steady, calm, and courteous demeanor to handle complex guest interactions and team-related challenges effectively. The Executive Director Hospitality must be comfortable working in conditions ranging from office settings to areas exposed to noise, smoke, and varying temperatures typical of a bustling casino resort. Physical demands include standing, sitting, mobility, and occasional lifting up to 50 pounds as part of daily operations.
This role is ideal for seasoned hospitality professionals with significant experience in hotel operations, particularly in four-diamond or higher-rated properties, seeking to make a profound impact in a luxury resort setting. Palms Casino Resort is an equal opportunity employer committed to diversity, inclusion, and the well-being of its team members, offering reasonable accommodations and fostering a work environment dedicated to growth and excellence. Join Palms Casino Resort and play a vital role in shaping the guest experience and operational success of one of Las Vegas’s most iconic resorts.
The role of Executive Director Hospitality at Palms Casino Resort is a critical leadership position reporting directly to the Assistant General Manager. This pivotal role is responsible for overseeing and managing the daily operational activities across multiple departments including Front Desk, Concierge, Reservations, VIP Lounge, Guest Experience, Housekeeping, Environmental Services (EVS), Valet, Bell Services, and Retail Operations. The Executive Director Hospitality acts as a pivotal figure in ensuring that the executive leadership vision and overall business strategies are successfully executed throughout the resort.
This role demands a dynamic leader skilled in strategic planning, operational management, and team development. The Executive Director Hospitality plays a central role in continuously improving service standards, maintaining brand identity, and collaborating with multiple stakeholders to foster exceptional guest satisfaction and operational excellence. Key responsibilities include developing new programs aimed at elevating customer experiences, working collaboratively with Player Development teams to accommodate player needs, and conducting financial analyses to maintain departmental profitability and control expenses.
The position requires an individual who is adept at creating and implementing strategies to meet EBITDA targets by monitoring expenses, incident reports, departmental needs, and financial operations such as purchase and accounts payable/receivable reports. This role also involves making critical hiring decisions and designing development plans focused on succession planning, ensuring that key roles are always filled with well-prepared team members.
Working within Palms Casino Resort offers an exciting opportunity to be part of a renowned hospitality brand that values innovation and guest-centric solutions. The resort offers a fast-paced and engaging environment that requires leadership with a steady, calm, and courteous demeanor to handle complex guest interactions and team-related challenges effectively. The Executive Director Hospitality must be comfortable working in conditions ranging from office settings to areas exposed to noise, smoke, and varying temperatures typical of a bustling casino resort. Physical demands include standing, sitting, mobility, and occasional lifting up to 50 pounds as part of daily operations.
This role is ideal for seasoned hospitality professionals with significant experience in hotel operations, particularly in four-diamond or higher-rated properties, seeking to make a profound impact in a luxury resort setting. Palms Casino Resort is an equal opportunity employer committed to diversity, inclusion, and the well-being of its team members, offering reasonable accommodations and fostering a work environment dedicated to growth and excellence. Join Palms Casino Resort and play a vital role in shaping the guest experience and operational success of one of Las Vegas’s most iconic resorts.
Job Requirements
- Minimum seven years experience working in hotel operations
- minimum three years experience as hotel manager, director of operations or rooms director
- bachelor's degree in hospitality, business administration or related field or equivalent combination of education and experience
- experience in budgeting and forecasting room and food and beverage revenues
- knowledge of hotel ledgers such as guest ledger, city ledger, A/R ledger, deposit ledger
- comprehensive knowledge of night audit procedures
- familiarity with yield management and cost controls
- ability to resolve conflicts and manage team member issues
- ability to remain calm and courteous in difficult guest situations
- experience making hiring decisions and succession planning
Job Qualifications
- Seven years experience in hotel operations
- three years experience as a hotel manager, director of operations or rooms director
- bachelor's degree in hospitality, business administration or related field or equivalent combination of education and experience
- demonstrated experience developing department goals and action plans aligned with property and company goals
- experience budgeting and forecasting for rooms and food and beverage revenues
- proficient knowledge of guest ledger, city ledger, A/R ledger, deposit ledger
- comprehensive knowledge of night audit procedures and ability to direct staff
- familiarity with yield management and cost controls
- ability to resolve conflicts and manage team member issues
- ability to remain calm and courteous in demanding guest situations
- experience making hiring decisions and succession planning
Job Duties
- Responsible for continuous improvement in service standards
- maintaining brand standards
- assisting executive leadership with development and implementation of revenue generating and cost reduction strategies
- overseeing the development of new programs to increase customer satisfaction and operational excellence
- collaborating with Player Development team to meet special accommodations for players
- conducting ongoing analysis of financial reports to monitor profitability and expenses
- creating and implementing strategies and processes to support EBITDA targets
- monitoring overhead expenditures, incident reports, department requests, purchase reports, accounts payable and receivable
- making hiring decisions and designing individual development plans with succession planning
- assuming other responsibilities, duties, tasks, and assignments as needed
- performing other duties and projects as requested
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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