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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Reimbursement
Career Development
Job Description
Palms Casino Resort is a premier hospitality and entertainment destination located in Las Vegas, Nevada. Known for its vibrant atmosphere and world-class amenities, the resort offers a unique blend of luxury accommodations, gaming, dining, and entertainment experiences. As a high-profile establishment within the casino and hospitality industry, Palms Casino Resort is dedicated to providing exceptional guest services and maintaining the highest standards of operation across all facets of the resort's offerings. The resort takes pride in its commitment to quality, innovation, and excellence, making it a coveted place to work for professionals passionate about hospitality and customer satisfaction.
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Job Requirements
- Minimum seven years experience working in hotel operations
- minimum three years experience as hotel manager, director of operations or rooms director
- bachelor's degree in hospitality, business administration or related field or equivalent combination of education and experience
- experience in budgeting and forecasting room and food and beverage revenues
- knowledge of hotel ledgers such as guest ledger, city ledger, A/R ledger, deposit ledger
- comprehensive knowledge of night audit procedures
- familiarity with yield management and cost controls
- ability to resolve conflicts and manage team member issues
- ability to remain calm and courteous in difficult guest situations
- experience making hiring decisions and succession planning
Job Qualifications
- Seven years experience in hotel operations
- three years experience as a hotel manager, director of operations or rooms director
- bachelor's degree in hospitality, business administration or related field or equivalent combination of education and experience
- demonstrated experience developing department goals and action plans aligned with property and company goals
- experience budgeting and forecasting for rooms and food and beverage revenues
- proficient knowledge of guest ledger, city ledger, A/R ledger, deposit ledger
- comprehensive knowledge of night audit procedures and ability to direct staff
- familiarity with yield management and cost controls
- ability to resolve conflicts and manage team member issues
- ability to remain calm and courteous in demanding guest situations
- experience making hiring decisions and succession planning
Job Duties
- Responsible for continuous improvement in service standards
- maintaining brand standards
- assisting executive leadership with development and implementation of revenue generating and cost reduction strategies
- overseeing the development of new programs to increase customer satisfaction and operational excellence
- collaborating with Player Development team to meet special accommodations for players
- conducting ongoing analysis of financial reports to monitor profitability and expenses
- creating and implementing strategies and processes to support EBITDA targets
- monitoring overhead expenditures, incident reports, department requests, purchase reports, accounts payable and receivable
- making hiring decisions and designing individual development plans with succession planning
- assuming other responsibilities, duties, tasks, and assignments as needed
- performing other duties and projects as requested
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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