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Executive Director, High-Net-Worth Card Hospitality General Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $171,000.00 - $260,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
on-site health and wellness centers
retirement savings plan
backup childcare
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
JPMorgan Chase is a globally recognized financial services firm that stands at the forefront of the industry, offering a comprehensive range of financial products and services to millions of customers. Known for its commitment to excellence and innovation, the company helps nearly half of America's households and small businesses achieve their financial goals. With a strong focus on creating engaged, lifelong relationships, JPMorgan Chase places its customers at the heart of everything it does.
The firm operates a highly respected Consumer & Community Banking division that serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small bu... Show More
The firm operates a highly respected Consumer & Community Banking division that serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small bu... Show More
Job Requirements
- 10+ senior leadership experience in luxury hospitality operations or premium high-touch service leadership with a focus on HNW clientele
- proven track record leading teams in complex and premium client-facing environments
- strong financial acumen and cost control experience with managing operating budgets and vendor contracts
- exceptional leadership and team management skills
- strategic thinker with a passion for innovation, creativity, and delivering world-class client experiences
- experience in facilities management, membership operations, budgets, and analytics
- demonstrated ability to manage complex stakeholder relationships and drive results in a highly matrixed environment
- a bachelor's degree is required
Job Qualifications
- 10+ senior leadership experience in luxury hospitality operations or premium high-touch service leadership with a focus on HNW clientele
- proven track record leading teams in complex and premium client-facing environments
- strong financial acumen and cost control experience with managing operating budgets and vendor contracts
- exceptional leadership and team management skills, with the ability to inspire and mobilize cross-functional teams
- strategic thinker with a passion for innovation, creativity, and delivering world-class client experiences
- experience in facilities management, membership operations, budgets, and analytics
- demonstrated ability to manage complex stakeholder relationships and drive results in a highly matrixed environment
- a bachelor's degree is required
Job Duties
- provide strategic and tactical operational oversight and ensure consistent execution of all operating standards, policies, and procedures across all aspects of the hospitality program
- oversee food and beverage management team, operating budget, and internal partner relationships to ensure exceptional service and operational efficiency
- lead the client experience strategy including concierge team management and services, reservations, all white glove touchpoints, and CRM initiatives to deliver a seamless and personalized client journey
- manage guest feedback, escalation processes, and recovery strategies to ensure client satisfaction and continuous improvement
- oversee membership operations, including reporting, invoicing, analytics, and process optimization to support growth and retention
- manage and analyze financial performance, identify key trends and risks, and implement corrective actions to achieve budget targets
- provide oversight for all aspects of facilities management and client service, ensuring hospitality environments meet the highest standards of quality and safety
- own SLA management, ensuring all partner and vendor deliverables are executed to standard and deliver on service commitments
- lead the creation, development and delivery of training programs, executive briefings, and strategic communications to articulate product value, ensuring seamless integration and alignment with JPMC standards
- cultivate and sustain executive-level relationships, acting as a trusted advisor and facilitating transparent communication and strategic feedback between CCB and operating partners to support JPMC integration
- provide regular reporting to senior leadership on budgets, operations, cardmember feedback and strategic recommendations, driving continuous improvement
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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