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Executive Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $53,000.00 - $54,000.00
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Work Schedule

Weekend Shifts
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Benefits

competitive compensation
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
retirement plan with company match
Tuition Reimbursement

Job Description

Bozzuto is a leading real estate company renowned for its commitment to excellence in designing, building, managing, and maintaining unique residential communities. With a strong focus on creating exceptional living experiences, Bozzuto combines innovative approaches with heartfelt dedication to provide an extraordinary environment for residents and team members alike. The company emphasizes community, inclusivity, and teamwork, fostering a workplace where creativity, passion, and pursuit of perfection thrive. Bozzuto’s core values of concern, creativity, passion, and excellence guide every aspect of its operations, inspiring team members to unlock their full potential and contribute meaningfully to the company's success.

The Executive Concierge role at Bozzuto represents a key leadership position within the resident services team. This role requires a dynamic individual who can set the tone for outstanding customer service while leading by example. As an Executive Concierge, you will be responsible for creating stellar first impressions, nurturing positive relationships with residents and prospects, and ensuring every interaction is personalized and meaningful. Beyond front desk duties, you will mentor and train resident services staff, solve problems with care, and orchestrate community events that deepen residents' engagement. This position plays a critical role in fostering a welcoming, well-managed community that residents are proud to call home.

Eligible for additional bonus opportunities, the Executive Concierge position offers a competitive salary range of $53,000 to $54,000 annually. The role demands excellent communication skills, a sharp professional appearance, and proficiency with social media platforms like Facebook and Instagram to generate community excitement and brand loyalty. Moreover, candidates should have experience in hospitality, retail, travel, or hotel environments and the ability to manage logistical tasks such as organizing front desk logs and package rooms. This role includes working flexible hours, including evenings and weekends, to ensure comprehensive coverage.

Joining Bozzuto means becoming part of a community that values your well-being and professional development. The company offers a robust benefits package including comprehensive health coverage, paid time off, retirement plans with company match, tuition reimbursement, and access to diverse employee resource groups. Bozzuto is proud to foster a diverse and inclusive workplace and is an equal opportunity employer committed to using advanced AI-enabled tools in its recruitment to identify the best talent. This is an exciting opportunity for candidates passionate about delivering exceptional resident experiences and eager to grow their careers within a supportive, value-driven company.

Job Requirements

  • 2+ years experience in a hospitality, retail, travel or hotel environment
  • proficiency with social media platforms such as Facebook and Instagram
  • outstanding written and verbal communication skills
  • sharp professional appearance
  • competency with various software, apps, and computer programs
  • strong attention to detail
  • customer-focused mentality
  • ability to lift up to 25 pounds
  • flexible availability for evenings and weekends

Job Qualifications

  • 2+ years experience in a hospitality, retail, travel or hotel environment
  • proficient in leveraging social media platforms such as Facebook and Instagram
  • outstanding communication skills, both written and verbal
  • a sharp professional appearance
  • competent with various software, apps and computer programs
  • an eye for detail and a knack for anticipating a customer’s needs
  • a customer-focused mentality

Job Duties

  • leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
  • coaching, mentoring and providing training to other members of the resident services team
  • solving problems and providing timely assistance to residents and prospects with care
  • planning and executing meaningful events and activities that engage residents and foster a sense of community
  • building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
  • generating awareness, interest and excitement via social media
  • encouraging happy customers to share the love by writing reviews on social networking sites

Job Criteria

Experience

Mid Level (3-7 years)


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