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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $114,000.00 - $153,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Relocation assistance
Career development opportunities
Job Description
The Ritz-Carlton St. Louis, located in Clayton, Missouri, is one of the distinguished properties under the globally recognized Ritz-Carlton brand, part of Marriott International's portfolio. Renowned for its exceptional luxury hospitality, this prestigious hotel sets the standard for superior guest service and offers an environment where associates from diverse backgrounds thrive. The property is committed to providing an inclusive culture that embraces the unique talents and experiences of its team members while delivering outstanding services that create lifelong memories for its guests. With more than 100 award-winning properties worldwide, The Ritz-Carlton is a leader in luxury hospitality, driven by a... Show More
Job Requirements
- Relocation assistance available
- Proven experience in Rooms management or related field
- Strong leadership and decision-making skills
- Excellent communication and interpersonal skills
- Ability to analyze financial reports and manage budgets
- Expertise in customer service and guest satisfaction
- Capability to manage, coach, and develop teams
- Knowledge of hotel operational procedures and standards
- Commitment to uphold brand standards and policies
- Flexibility to work full-time and in a management capacity
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
- OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
Job Duties
- Champion the brand’s service vision for product and service delivery
- Communicate clear and consistent departmental goals
- Make and execute decisions to achieve goals
- Monitor and promote room rates, specials, and promotions
- Review daily out-of-order room status and coordinate with departments
- Analyze service issues and identify trends
- Develop and execute operational strategies aligned with brand business strategy
- Review and audit expenses including departmental profits and payroll
- Conduct weekly meetings with divisional managers
- Prepare financial forecasts and capital expenditure reports
- Monitor sales performance against budget
- Review financial reports to assess operations performance
- Coach operations team on managing occupancy, rates, wages, and expenses
- Compare budgeted wages to actual wages and hold team accountable
- Demonstrate and communicate guest satisfaction drivers
- Deliver excellent customer service and encourage staff to do the same
- Review guest feedback and take corrective action
- Coordinate and communicate event details
- Create an atmosphere in Rooms areas exceeding guest expectations
- Handle guest problems and complaints
- Enhance customer experience using personal judgment
- Stay available to solve problems and suggest alternatives
- Interact with guests for feedback
- Stay visible to obtain guest feedback regularly
- Integrate feedback and judgment into improvement plans
- Emphasize guest satisfaction and continuous improvement
- Ensure employee understanding of Room duties
- Monitor and handle guest complaints per instant pacification procedures
- Anticipate sold-out and overbooking situations
- Assist in alternative accommodations and guest walking
- Follow up on guest satisfaction after stays
- Review group arrivals and coordinate preparations
- Facilitate creative solutions for guest satisfaction
- Interview and hire employees
- Ensure fair and equitable treatment of employees
- Maintain regular communication and pre-shift briefings
- Foster employee commitment
- Integrate guest satisfaction in meetings
- Set goals and hold staff accountable
- Solicit employee feedback and maintain an open door policy
- Administer policies and disciplinary procedures consistently
- Conduct annual performance appraisals
- Champion change and communicate business initiatives
- Identify talents and assist with development plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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