Executive Assistant Manager for Rooms

The Ritz-Carlton St. Louis, located in Clayton, Missouri, is one of the distinguished properties under the globally recognized Ritz-Carlton brand, part of Marriott International's portfolio. Renowned for its exceptional luxury hospitality, this prestigious hotel sets the standard for superior guest service and offers an environment where associates from diverse backgrounds thrive. The property is committed to providing an inclusive culture that embraces the unique talents and experiences of its team members while delivering outstanding services that create lifelong memories for its guests. With more than 100 award-winning properties worldwide, The Ritz-Carlton is a leader in luxury hospitality, driven by a culture that promotes creativity, compassion, and thoughtful service. The hotel operates in a full-time management capacity, offering an annual salary range between $114,000 and $153,300 with eligibility for bonuses. Relocation assistance is available to help successful candidates transition smoothly.

The role of Rooms Division Manager at The Ritz-Carlton St. Louis is a strategic leadership position within the Rooms department, charged with overseeing and ensuring the delivery of services that meet or exceed the brand’s high standards. This position plays a pivotal role in planning, developing, implementing, and evaluating all aspects of the property's Rooms operations. The Rooms Division Manager works closely with direct reports to develop departmental strategies aligned with the overall brand service strategy and corporate initiatives aimed at maximizing guest satisfaction, employee engagement, and financial performance. The manager is responsible for managing the profitability and revenue goals of the rooms department by analyzing trends, monitoring budgets, forecasting financial outcomes, and controlling expenses such as payroll and operational costs. Additionally, the manager champions the brand’s service vision, ensuring that all team members understand and execute their duties with a focus on providing a superior customer experience.

This leadership role demands consistent communication of department goals and decisive action to maintain and improve the property’s operational performance. The manager oversees room rate strategies, availability, and maintenance issues by coordinating with various departments and managing inventory status efficiently. Furthermore, the Rooms Division Manager fosters a culture of exceptional customer service by continuously soliciting guest feedback and integrating improvements into operational plans. Handling guest complaints and resolving issues using personal judgment and expertise are critical to maintaining the Ritz-Carlton’s reputation for excellence.

Human resources management is another core component of this role, involving recruitment, training, performance management, and employee engagement. The manager facilitates open communication within the team by organizing regular meetings and briefings, setting clear expectations, and supporting the professional development of employees. Upholding fair and consistent application of policies, managing disciplinary procedures, and promoting a positive work environment are essential responsibilities, as is championing brand initiatives and driving continuous improvements. By joining The Ritz-Carlton St. Louis as the Rooms Division Manager, candidates have the opportunity to be part of a celebrated luxury brand that not only prioritizes guest experience but also values and invests in its people to become the best versions of themselves.