Executive Assistant Manager for Rooms

The Ritz-Carlton St. Louis is a distinguished luxury hotel located in Clayton, Missouri, known for delivering exceptional guest experiences and unparalleled service quality. As a part of Marriott International's prestigious portfolio of brands, The Ritz-Carlton stands as a global leader in luxury hospitality, celebrated for its commitment to quality, elegance, and the guest experience. With over 100 award-winning properties worldwide, The Ritz-Carlton brand employs 'Ladies and Gentlemen' who are top hospitality professionals dedicated to creating lasting memories for every guest. This commitment is embodied in the brand’s foundational principles known as the "Gold Standards," including the Employee Promise, Credo, and Service Values, which drive a culture of excellence, creativity, thoughtfulness, and compassion.

The full-time, management position at The Ritz-Carlton St. Louis offers an annual pay range between $114,000 and $153,300 with bonus eligibility, and relocation assistance is available for qualified candidates. The role serves as the strategic business leader of the property’s Rooms department, including guest services, front desk operations, housekeeping, and management. This leadership position is responsible for planning, developing, implementing, and evaluating the quality of the Rooms department operations to meet or exceed brand standards, customer needs, and financial goals.

As the head of the Rooms department, the successful candidate will work closely with direct reports to foster an atmosphere that promotes excellent service delivery aligned with the brand’s service vision. The role entails ensuring employee satisfaction while focusing on growing revenue streams and maximizing the department's financial performance. The Rooms leader will develop and implement property-wide strategies to deliver products and services that meet the expectations of the brand’s target customers and employees while providing a return on investment for the owners and Marriott International.

In this role, leadership and operational excellence are paramount. The candidate will champion the brand’s service vision by communicating departmental goals clearly and making decisive operational decisions that propel the property toward its objectives. Managing the room inventory, specials, and promotions effectively are key responsibilities, alongside reviewing out-of-order rooms to maintain maximum availability. Financial management is also a significant part of the position; this includes auditing expenses such as payroll, departmental profits, cost per occupied room, and reviewing revenue performance to ensure budget adherence.

The Rooms leader will conduct regular meetings with divisional managers to review weekly business performance, prepare financial forecasts, and manage annual capital expenditures. Additionally, the role demands a proactive approach to employee engagement, maintaining consistent communication through staff meetings and briefings, coaching direct reports on operational efficiencies, and setting performance goals aligned with the brand’s standards.

Providing exceptional customer service is central to this position. The leader will use guest feedback and personal judgment to continuously improve service quality, rapidly resolve guest complaints by following pacification procedures, anticipate fully booked situations, and ensure alternative accommodations are provided when necessary. Regular interaction with guests to gauge satisfaction and integrating feedback into service strategies are essential to maintaining the Ritz-Carlton’s luxury standards.

Human resources management is also a critical element of this role. Responsibilities include interviewing and hiring staff, ensuring fair treatment and equitable policies, conducting performance appraisals, fostering employee development, and encouraging open communication through policies such as an open door approach. The candidate will also support change management initiatives and brand business strategies while maintaining a strong team culture that embodies the Gold Standards.

By joining The Ritz-Carlton St. Louis, candidates become part of a prestigious global team where they can do their best work, find purpose, belong, and become the best version of themselves. This is an extraordinary opportunity for a seasoned hospitality management professional passionate about luxury service and driven to lead a high-performing Rooms department in one of the world’s most respected luxury hotel brands.