Exec Housekeeper

Waco, TX, USA|

Job Overview

Compensation

Hourly

Range $19.00 - $23.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

The hiring establishment is a hotel specializing in providing exceptional hospitality services to guests, ensuring comfort, cleanliness, and a welcoming atmosphere throughout their stay. Hotels in the hospitality industry play a crucial role in supporting tourism and business travel by offering well-maintained accommodations along with a variety of guest services that enhance the overall experience. This particular hotel prioritizes cleanliness and maintenance of its facilities, which includes meticulous housekeeping operations focused on both common areas and guest rooms.

The role being offered is for a Housekeeping Supervisor, a pivotal position within the hotel's operations team. This position is responsible for supervising the housekeeping staff to maintain high standards of cleanliness and hygiene in all guest areas and public spaces. The supervisor ensures that all housekeeping activities align with the brand’s standards and the hotel’s policies. The Housekeeping Supervisor oversees the daily functions of the housekeeping department, managing staff productivity, maintaining inventory, conducting training sessions, and performing quality inspections of rooms. The aim is to cultivate a respectful workplace atmosphere where attendance, performance, behavior, and judgment are held to a high standard.

In addition to managing housekeeping operations, the role requires acting as the Manager on Duty at times, which involves resolving guest complaints, disturbances, special requests, social media reviews, and any other issues arising within the hotel. This responsibility calls for strong problem-solving skills and the ability to communicate effectively with guests and other departments. The supervisor also manages administrative tasks such as preparing work schedules, maintaining employee records, and ensuring team cooperation across departments. The position demands adherence to company policies, safety protocols, and regulatory standards such as OSHA, particularly in handling contaminated items and reporting safety hazards.

The ideal candidate will have at least a high school diploma or GED equivalent and a minimum of three months of hotel housekeeping supervisory experience or comparable training. This role serves as a leadership position that directly influences the quality of the guest experience and the efficiency of the housekeeping team. Successful performance in this role establishes the foundation for a clean and secure environment, enhances guest satisfaction, and supports the hotel’s reputation in the hospitality market. As part of the supervisory staff, the Housekeeping Supervisor also contributes to staff development through training, performance monitoring, and discipline when necessary.

Overall, this position is essential for anyone interested in a hospitality career focusing on housekeeping management. It presents an opportunity to develop leadership skills, participate in hotel operations at a managerial level, and directly impact guest experiences by ensuring meticulous cleanliness and prompt response to guest needs.

Job Requirements

High school diploma or GED equivalent
minimum of three months of hotel housekeeping supervisory experience or equivalent training and experience

Job Qualifications

High school diploma or GED equivalent
minimum of three months of hotel housekeeping supervisory experience or equivalent training and experience
strong leadership skills
excellent problem solving skills
effective communication and interpersonal skills
familiarity with OSHA safety standards
ability to use housekeeping management software
ability to maintain inventory and perform administrative tasks
ability to handle multiple responsibilities in a fast paced environment

Job Duties

Cultivates a respectful workplace maintaining and holding accountable the housekeeping department to respect of attendance, respect of performance, respect of behavior and respect of common sense and judgement
directs responsibilities of the housekeeping staff
supervises housekeeping staff’s productivity and ensures brand standards are being met
provides training to all housekeepers as directed by management
inspects rooms to ensure quality standards are met and utilizing the designated software to track and report compliance
acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise
distributes keys and work assignments to housekeeping staff
addresses guest complaints pertaining to rooms or common areas
responds promptly to requests from guests and other departments
reports any maintenance issues, safety hazards, accidents or injuries
completes safety training and certifications
handles contaminated articles per company, franchise, and OSHA standards
maintains inventory of cleaning supplies and linens
informs General Manager of any inventory needs to ensure stock levels are accurate for each day
interviews and selects housekeeping staff
prepares work schedules, review and maintains all associate records for timecards
ensures teamwork and cooperation between all departments
provides progressive discipline when needed with appropriate documentation
maintains security for guests and property by ensuring that room doors are locked at all times, keys are controlled, lost and found articles are properly logged and stored, and reports suspicious activity by guests or others
assumes functions of housekeeper as necessary
follows company policies and procedures at all times
ensures fair treatment and respect of employees and guests
other duties as assigned by supervisor or management