Events/Group Coordinator

Lake Austin Spa Resort is a renowned destination spa resort located on the tranquil shores of Lake Austin in Texas. Esteemed for its breathtaking scenic views and commitment to holistic wellness, the resort offers a unique blend of luxurious accommodations, comprehensive spa treatments, wellness classes, and gourmet dining experiences. As a leader in the hospitality industry, Lake Austin Spa Resort places a strong emphasis on community, collaboration, and shared accountability to provide an unforgettable experience for its guests. The resort fosters a culture rooted in humility, kindness, creative problem solving, and ethical conduct, underpinned by a dedication to do well while doing good.

The Group and Events Coordinator role at Lake Austin Spa Resort is a full onsite position that plays a pivotal role in supporting both spa and overnight resort group bookings as well as special events. Reporting directly to the Sales Manager, this position requires working closely with multiple departments such as the Spa Director, Food and Beverage team, and activities team to ensure seamless coordination and execution of social and corporate group events. The primary focus of the role is to facilitate group bookings and special events from the initial inquiry stage through to the guest's arrival and stay, ensuring all arrangements meet the resort's high standards and client expectations.

The ideal candidate will be highly organized and detail oriented, capable of managing multiple responsibilities including conducting site inspections, giving client presentations, and creating contracts and booking documentation. This individual must be adept at developing and maintaining strong client relationships, managing client account files, and tracking sales activities using the resort’s sales platform. Attention to detail is crucial, as the role involves coordinating every aspect of events including food and beverage arrangements, meeting space setup, room drops, and audio-visual requirements. The coordinator must ensure VIP amenities are provided appropriately and that all client needs are effectively communicated to and fulfilled by resort departments.

Furthermore, the Group and Events Coordinator acts as a key point of contact during events, greeting clients and ensuring exceptional service throughout the event duration. They are also responsible for post-event follow-up, soliciting feedback, and encouraging future bookings. Candidates should possess attributes such as a positive team player mindset, efficient time management, decision-making capability with an understanding of business implications, and integrity in all dealings. Experience with Salesforce and event contracts is essential, along with a minimum of two years’ experience in resort or related event coordination.

This position offers an opportunity to join a community-focused and supportive workplace where employee growth and wellness are prioritized. Benefits include scenic views, wellness classes, growth opportunities, a community atmosphere, employee discounts, recognition programs, complimentary classes, and comprehensive health, dental, vision, and 401k plans. Lake Austin Spa Resort is an equal opportunity employer committed to diversity and inclusion, encouraging applicants of all backgrounds to join their dedicated team.