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Events Team Member- Gulfport Sportsplex

Job Overview

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Employment Type

Part-time
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Compensation

Salary
Range $44,800.00 - $74,600.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
team events

Job Description

Gulfport Sportsplex is a premier sports, recreation, and entertainment destination located in Gulfport, Mississippi. Managed by GPT SFM, LLC, a recognized leader in sports facility management, Gulfport Sportsplex is dedicated to enhancing the health and economic vitality of the Gulfport community. As part of the Sports Facilities Companies (SFC) family, the facility benefits from a nationally acclaimed management team known for its entrepreneurial spirit, collaborative culture, and commitment to excellence and service. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities, making Gulfport Sportsplex not just a place for sports and events but a hub for community enrichment and professional growth.

Joining Gulfport Sportsplex means becoming part of a championship-level team focused on delivering fun, fulfillment, and exceptional service to guests of all ages. The organization prides itself on fostering a supportive environment that promotes career growth, teamwork, and learning from industry leaders. Employees enjoy working in a dynamic, fast-growing industry where personal development is encouraged alongside community impact. With national recognition as a workplace of choice and a mission-driven approach, Gulfport Sportsplex offers an exciting opportunity for individuals passionate about sports, service, and event management.

The Events Team Member role is a vital part of the Gulfport Sportsplex operations team. This part-time position reports directly to the Business Development & Event Manager and serves as the first point of contact for all guests. The primary responsibility is to provide outstanding guest service, ensuring every visitor experiences a welcoming and memorable time. This includes greeting guests, managing event tickets and wristbands, registering participants for leagues and camps, and assisting with wayfinding within the facility. The role requires excellent communication skills and the ability to handle multiple tasks efficiently in a fast-paced environment.

In addition to guest services, the Events Team Member supports event coordination by assisting with the scheduling and organization of facility events and private parties. This responsibility involves meticulous attention to detail, including tracking party reservations, managing inventory of supplies, and coordinating with other team members to ensure smooth execution. The role also supports marketing efforts by distributing promotional materials and helping to promote events across local channels.

Ideal candidates will be flexible in their work schedule, capable of working nights, weekends, and holidays as needed, and able to maintain a professional and friendly demeanor at all times. This position requires physical activity, such as lifting up to 20 pounds and standing or sitting for extended periods, as well as proficiency in using computers and multi-line phone systems. Candidates with prior customer service and cash handling experience will find this role particularly rewarding, although quick learners with a passion for sports and guest engagement are also encouraged to apply.

Overall, the Events Team Member position at Gulfport Sportsplex offers a unique opportunity to be part of a vibrant community-focused organization that values teamwork, safety, and exceptional service. This role is perfect for individuals seeking part-time employment with a well-respected company that supports personal and professional growth in the sports and events management industry.

Job Requirements

  • Must have a flexible work schedule including nights, weekends, holidays and long hours
  • excellent verbal and written communication skills
  • ability to maintain focus in a fast-paced, high-volume environment
  • outstanding guest service skills
  • strong attention to detail and organizational skills
  • ability to multitask, prioritize, and remain calm under pressure
  • respectful and friendly attitude toward athletes, guests, visitors, spectators, leaders and team members
  • ability to work well with others
  • personal initiative and accountability for team and venue improvement
  • commitment to safety and well-being of others
  • customer service and cash handling experience preferred or ability to quickly learn

Job Qualifications

  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • excellent communication skills, both verbal and written
  • ability to maintain focus in a high-volume, fast-paced environment
  • must have excellent guest service skills
  • must be detail-oriented and have outstanding organizational skills
  • ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
  • must work well with others
  • must take personal initiative for the betterment of the team and venue
  • commitment to the safety and well-being of others
  • customer service and cash handling experience preferred or quick study

Job Duties

  • Event ticket and wristband concessions
  • greet guests and provide information and wayfinding as needed
  • provide courteous and friendly first-in-class service to all guests
  • register guests for leagues, camps, clinics, drop-ins, etc.
  • be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • operate multi-line phones
  • record and file waivers and event information
  • record event scores (tournaments/leagues) and print game sheets on a daily basis
  • maintain confidentiality with guest and team member information
  • resolve all guest concerns and complaints and/or direct to appropriate manager
  • know and enforce the facility's policies and procedures
  • complete special projects, daily assignments and other duties as directed by management
  • assist with scheduling and coordinating all facility events and parties
  • ensure all party details are executed as planned and tracked
  • communicate clearly and timely with managers-on-duty, gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
  • maintain inventory of paper goods, balloons, helium, party bags, giveaways and order supplies as needed
  • adhere to party manual including party process, procedures and standard game/activity curriculum
  • ensure guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party details
  • distribute collateral materials to cross promote all facility programs
  • support social marketing strategy to ensure optimal event promotion parties are promoted on local sites

Job Criteria

Experience

Entry Level (1-2 years)


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