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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.25 - $31.15
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office, a division of Federal Express Corporation, is a global leader in providing innovative printing, shipping, and business services. Known for its customer-centered approach, FedEx Office serves a wide variety of industries, offering services ranging from document printing and copying to shipping and logistics. With a commitment to excellence and hospitality, FedEx Office prides itself on supporting events and conventions by delivering seamless and reliable event solutions. The company operates in an ever-evolving business landscape and thrives on creating strong client relationships through personalized service and consulting expertise.
The Events Solutions Consultant (ESC) role at FedEx Office... Show More
The Events Solutions Consultant (ESC) role at FedEx Office... Show More
Job Requirements
- High school diploma or equivalent education
- 2 plus years sales and/or customer service experience required
- Strong knowledge of Microsoft Office Word, Excel and PowerPoint required
- Effective written and verbal communication skills including experience presenting to groups
- Prior hospitality industry experience preferred
- Professional personal image required
- Demonstrated presentation skills to external customers
- Strong organization and planning skills required
- Proven ability to excel in customer-focused and results-driven environment
- Meet all FedEx Office employment qualifications
- Meet hiring criteria and transfer requirements as outlined in the Team Member Handbook
- Ability to travel as required
- Ability to maintain attention and concentration for extended periods
- Ability to read and interpret documents and instructions
- Ability to communicate effectively
- Ability to perform cooperative work activities
- Ability to function under pressure in fast-paced environment
- Ability to work independently
- Ability to maintain regular attendance and established business hours
Job Qualifications
- High school diploma or equivalent education
- 2 plus years sales and/or customer service experience
- Strong working knowledge of Microsoft Office Word, Excel and PowerPoint
- Effective written and verbal communication skills including presentation experience
- Prior hospitality industry experience preferred
- Professional personal image
- Demonstrated presentation skills to external customers
- Strong organization and planning skills
- Aptitude to excel in customer-focused and results-driven environment
- Experience in customer/client development, consultation and retention
- Knowledge of Salesforce and Office 365
- Ability to work independently while building strong internal and external relationships
Job Duties
- Represent FedEx Office as the on-site sales and support expert for event managers and key event participants
- Demonstrate consultative behaviors to ensure polite and expert service to customers and host properties
- Attend department meetings, site visits, planning and pre-convention meetings making presentations on FXO's offerings
- Act as primary relationship owner for Sales and Event Services teams within host venues
- Ensure customer and host property satisfaction throughout pre-event and post-event activities
- Drive revenue by making sales calls on nearby hotels and convention centers and securing new opportunities
- Take complex job orders, provide quotes to meeting and event planners, and follow up on bids
- Monitor quality and timeliness of all event-related work to ensure satisfaction
- Initiate timely contact with future groups via email and phone calls
- Review strategies and performance to goals weekly with the Supervisor
- Implement established marketing plans and sales strategies
- Maintain accurate CRM system data including daily activities and account updates
- Meet or exceed activity standards within the HCO program
- Follow FedEx Office standard operating procedures and safety policies
- Collaborate cross-functionally to maximize FedEx value
- Perform additional duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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