Events Services Manager |Manage bar & event space at UWS hostel!
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.00 - $33.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Benefits
Dental Insurance
Commuter assistance
403(b)
Disability insurance
Vision Insurance
Health Insurance
403(b) matching
Job Description
HI New York City is part of the Hostelling International (HI) network, a global nonprofit organization committed to providing affordable, safe, and enriching travel experiences to people from around the world. Located in the heart of New York City, this hostel offers a unique hospitality experience that combines comfort with community engagement, making it a popular choice for travelers ranging from solo adventurers to groups. Recognized for its vibrant atmosphere and excellent service, HI New York City stands out as a dynamic hub where travelers and locals can connect through a variety of events, social spaces, and cultural programming.
Joining HI New York City means becoming part of a team dedicated to fostering global understanding through accessible travel. The hostel offers a robust benefits package and a supportive work environment, aimed at creating a rewarding career in hospitality management. As a full-time, benefit-eligible position with pay ranging from $27 to $33 per hour, this role offers stability and growth opportunities within an organization that values diversity, inclusion, and social impact.
The Events and Guest Experience Manager role is a key leadership position focused on creating memorable and engaging experiences for guests and the community. This hands-on manager oversees both the bar program and five on-site event spaces, managing everything from day-to-day operations to strategic event programming. The role requires balancing operational excellence with creative innovation to drive revenue growth and enhance guest satisfaction. Responsibilities include staffing leadership, inventory and vendor management, event booking and coordination, marketing support, and financial oversight.
This position is ideal for someone with bar leadership experience who thrives in a fast-paced, social environment and enjoys blending operational duties with event and marketing creativity. The Events and Guest Experience Manager plays an essential role in shaping the atmosphere of the hostel by ensuring smooth bar service, coordinating diverse events from intimate gatherings to large groups of up to 150 guests, and developing partnerships with local businesses and external vendors.
Collaboration is central to the role, working closely with key departments like General Management, Sales, Housekeeping, and Engagement teams to deliver a cohesive and vibrant guest experience. The manager is also responsible for maintaining health and safety standards, cost control measures, and asset management for all furnishings and equipment related to the bar and event spaces. Beyond operations, this role drives community engagement through innovative programming that appeals to both travelers and locals, reinforcing HI New York City's reputation as a lively and welcoming destination in one of the world’s most exciting cities.
This position offers the unique opportunity to contribute to a social mission while advancing your career in hospitality management. If you are passionate about creating exceptional guest experiences, leading diverse teams, and driving business growth through creativity and operational expertise, HI New York City invites you to apply and join their dedicated team.
Joining HI New York City means becoming part of a team dedicated to fostering global understanding through accessible travel. The hostel offers a robust benefits package and a supportive work environment, aimed at creating a rewarding career in hospitality management. As a full-time, benefit-eligible position with pay ranging from $27 to $33 per hour, this role offers stability and growth opportunities within an organization that values diversity, inclusion, and social impact.
The Events and Guest Experience Manager role is a key leadership position focused on creating memorable and engaging experiences for guests and the community. This hands-on manager oversees both the bar program and five on-site event spaces, managing everything from day-to-day operations to strategic event programming. The role requires balancing operational excellence with creative innovation to drive revenue growth and enhance guest satisfaction. Responsibilities include staffing leadership, inventory and vendor management, event booking and coordination, marketing support, and financial oversight.
This position is ideal for someone with bar leadership experience who thrives in a fast-paced, social environment and enjoys blending operational duties with event and marketing creativity. The Events and Guest Experience Manager plays an essential role in shaping the atmosphere of the hostel by ensuring smooth bar service, coordinating diverse events from intimate gatherings to large groups of up to 150 guests, and developing partnerships with local businesses and external vendors.
Collaboration is central to the role, working closely with key departments like General Management, Sales, Housekeeping, and Engagement teams to deliver a cohesive and vibrant guest experience. The manager is also responsible for maintaining health and safety standards, cost control measures, and asset management for all furnishings and equipment related to the bar and event spaces. Beyond operations, this role drives community engagement through innovative programming that appeals to both travelers and locals, reinforcing HI New York City's reputation as a lively and welcoming destination in one of the world’s most exciting cities.
This position offers the unique opportunity to contribute to a social mission while advancing your career in hospitality management. If you are passionate about creating exceptional guest experiences, leading diverse teams, and driving business growth through creativity and operational expertise, HI New York City invites you to apply and join their dedicated team.
Job Requirements
- 2+ years of bar or hospitality management experience, including hands-on bartending
- Ability to communicate effectively with teams and cross departmental
- Operational knowledge of inventory management, cost control, scheduling, vendor relations, and POS/cash-handling procedures
- Strong customer service mindset and ability to create a welcoming, engaging atmosphere
- Familiarity with health, safety, sanitation, and alcohol service regulations
- Ability to obtain or maintain required certifications (food handler, responsible alcohol service)
- Adaptable and able to multitask and respond in a fast-paced environment
- Ability to stand and move throughout the bar area for extended periods of time
- Frequent use of hands and arms to prepare and serve beverages, operate equipment, and handle transactions
- Ability to lift and carry items such as beverage cases and supplies (up to 30 pounds)
- Ability to reach, bend, and stoop in a fast-paced, active work environment
- Ability to communicate clearly with guests and team members in a moderate to loud environment
- Visual ability to read menus, labels, screens, and point-of-sale systems
Job Qualifications
- 2+ years of bar or hospitality management experience, including hands-on bartending
- Strong leadership skills with experience training and motivating small teams
- Ability to communicate effectively with teams and cross departmental
- Operational knowledge of inventory management, cost control, scheduling, vendor relations, and POS/cash-handling procedures
- Creative and strategic thinker with experience in concept development, menu planning, and event programming
- Strong customer service mindset and ability to create a welcoming, engaging atmosphere
- Familiarity with health, safety, sanitation, and alcohol service regulations
- Ability to obtain or maintain required certifications (food handler, responsible alcohol service)
- Adaptable and able to multitask and respond in a fast-paced environment
- Strong problem-solving and decision-making skills for handling operational issues and guest concerns
Job Duties
- Oversee booking and coordination for five rentable event spaces of varying sizes, from intimate gatherings to events of up to 150 guests, ensuring effective scheduling, client communication, and smooth on-site execution
- Develop and execute a calendar of events and activities for guests and the local community
- Manage and update OTA (online travel agency) listings for all five event spaces, ensuring content, photos, and availability are current and compelling
- Support marketing efforts to promote the bar and event spaces to both travelers and locals
- Step in as a hands-on leader for bar shifts when needed, supporting the team to ensure excellent service, atmosphere, and flow
- Oversee bar and event staff, including hiring, training, scheduling, and day-to-day supervision
- Manage all bar inventory, including regular counts, ordering, vendor relationships, and cost control
- Monitor expenses and implement cost-control measures to ensure bar and event operations meet budgetary targets
- Maintain a clean, safe, and organized environment in compliance with all health and safety regulations
- Handle cash and credit transactions and oversee end-of-shift reconciliation
- Source additional or outsourced staff as needed to support events and peak business periods
- Drive revenue across the bar, all five event spaces, and the marketplace through programming, activities, and strategic initiatives
- Build and maintain relationships with local businesses, organizations, and the broader community to generate event bookings, partnerships, and repeat business
- Identify and develop partnerships with external vendors and companies to expand offerings and enhance guest experiences
- Collaborate with the General Manager and Project Manager to plan budgets, track financial performance, ensuring alignment with revenue goals and growth strategies
- Oversee inventory and maintenance of all furnishings, equipment, and AV assets related to the bar and event spaces
- Support broader F&B initiatives, including the marketplace, pop-ups, and special programming
- Act as a cross-functional leader, collaborating closely with the General Manager, Project Manager, Sales, Housekeeping, and Engagement teams to deliver cohesive guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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