Events Service Manager

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $80,000.00

Work Schedule

Standard Hours

Flexible

Job Description

The LINE is a distinctive hospitality brand that transcends the traditional concept of hotels to create dynamic and culturally rich environments. Rooted in a strong sense of discovery, each property under the LINE umbrella offers guests an immersive journey into the neighborhoods and cultures they inhabit. From the vibrant Koreatown in Los Angeles to the eclectic Adams Morgan in Washington DC, and the energetic downtown Austin, the LINE hotels are selected for their architectural uniqueness and prime locations in emerging, compelling neighborhoods. This approach ensures that every stay is not just about accommodation but about participating in the evolving story of the city and its community.

With a commitment to authenticity and innovation, the LINE hotels blend local influences and global sensibilities through collaborations with top designers, renowned chefs, and visionary artists. This multifaceted engagement with local culture and arts positions the brand as more than just a group of hotels; it is a creative community that adds value and inspiration to every city it touches.

Among the distinguished properties in the LINE portfolio is The Ned NoMad in New York City, housed in the historic Johnston building. This location exemplifies timeless elegance and modern luxury, offering experiences that go beyond mere lodging to become journeys through time and style. The Ned NoMad also features Ned's Club NoMad New York, a private membership club fostering a global network of professionals seeking connection and inspiration. A similar exclusive club is set to open in Washington DC, further extending the brand's commitment to creating meaningful social spaces.

Another vibrant example is The Saguaro, a lively hotel located in the desert, well-known for its playful, sunshine-filled atmosphere and animated pool scene. It embodies the local flavor and relaxed spirit that guests crave, bringing a straightforward and enjoyable hospitality experience.

We are currently seeking a dynamic Event Manager to join our dedicated team. The ideal candidate will bring a genuine passion for the hospitality industry, coupled with an entrepreneurial mindset, to manage and enhance the planning and execution of events across our properties. This full-time position offers a competitive salary and a comprehensive benefits package, including free food and snacks, health insurance, vision and dental insurance, wellness resources, training and development opportunities, employee discounts, flexible scheduling, and a 401(k) plan.

In this role, the Event Manager will oversee definite bookings, including groups and events, ensuring seamless coordination from contract signing to departure. Responsibilities span managing rooming lists, guest room pickups, food and beverage selections, and audio-visual needs, all aimed at maximizing client satisfaction and revenue. Maintaining excellent client relationships before, during, and after events is paramount, fostering trust and repeat business. The Event Manager will also collaborate closely with the sales team to optimize function space usage, negotiate creative menu presentations, and execute effective event proposals.

Attention to detail is critical, as the role involves finalizing booking requirements, managing billing and commission processes, creating precise floor plans, and conducting pre-conference meetings with clients and internal departments. Hands-on assistance and problem-solving on property during events will also be essential to ensure smooth operations. The successful candidate must exhibit strong communication and teamwork skills, alongside a deep understanding of hotel facilities and operational dynamics.

The LINE is proud of its diverse and inclusive work environment, welcoming individuals of all backgrounds and identities without discrimination. Joining our team means becoming part of a creative community that values excellence, professionalism, and warmth in delivering exceptional guest experiences. This is an opportunity to contribute to a brand that is continually evolving and making meaningful contributions to the communities it serves.

Job Requirements

High school diploma or equivalent
minimum of 2 years experience in event coordination or management
excellent verbal and written communication skills
ability to work flexible hours including evenings and weekends
proficiency with computer software relevant to event management
strong customer service orientation
ability to negotiate and resolve conflicts effectively
attention to detail and strong organizational skills
physical ability to attend events on site and stand for extended periods
willingness to collaborate with diverse teams and clients
knowledge of safety and health regulations in event planning

Job Qualifications

Experience in event management or hospitality industry
strong negotiation and communication skills
ability to manage multiple projects and deadlines
proficiency in creating detailed event floor plans
knowledge of hotel operations and function space management
proven track record in client relationship management
ability to coordinate with various departments effectively
problem-solving skills under pressure
proficiency in billing and commission processes
familiarity with event software such as Social Tables
bachelor's degree in hospitality, business administration, or related field preferred
strong organizational and leadership abilities

Job Duties

Manage definite bookings (groups and events) turned over by the sales team
organize bookings from contract signing to departure including meeting and event requirements, rooming lists, guest room pickup, monitor cut-off dates, food and beverage planning and audio-visual needs
establish and maintain rapport with clients before, during and after programs, encouraging repeat business
negotiate with clients to achieve maximum revenue and fulfill contractual responsibilities while satisfying client needs
coordinate with Sales Department to ensure proper utilization of function space to yield maximum revenues
finalize booking requirements while maximizing revenue potential through up selling and effective communication with all departments
maintain active trace and follow-up system
ensure accuracy of Banquet Checks and review bills post-event
create floor plans using Social Tables ensuring client agreement prior to set up
initiate billing procedures ensuring receipt of deposits and credit applications timely
process commission payments on groups post-final billing
conduct pre-conference meetings with clients and pertinent departments
assist Director of Banquets/F&B with on-property group servicing as needed
review function space with banquet manager
ensure client satisfaction at event outset
plan and attend meetings with hotel staff and clients including Resume Meeting, BEO Meeting, Sales Meeting, Pre-Convention Meetings, Planning Visits, and Menu Tastings
make timely decisions balancing client needs with financial, safety, and staffing goals
find solutions to challenges and glitches during group events
maintain knowledge of hotel facilities, meeting space capacities and operational needs
establish and maintain good communication and teamwork with colleagues and other departments
gather and submit daily, weekly and monthly reports as directed
offer guests and clients an enjoyable experience meeting the LINE's standards of excellence, professionalism and friendliness