Events Manager (Conventions Services Manager)

Our client is a distinguished lifestyle boutique hotel located in the vibrant city of Louisville, Kentucky. Known for offering a unique blend of contemporary comfort and personalized service, this boutique hotel has carved a niche in the hospitality industry by catering to guests who value an intimate and curated experience. The hotel prides itself on exceptional service standards, stylish accommodations, and a welcoming atmosphere that appeals to both leisure and business travelers. Its prime location in Louisville places it close to key attractions, local culture, and business districts, making it an ideal destination for guests and event organizers alike.

The boutique hotel is currently seeking an experienced and service-focused Event Manager / Convention Services Manager. This crucial role is designed to oversee the entire lifecycle of meetings, conventions, and special event planning within the hotel. The Event Manager acts as the primary liaison between clients and the hotel's operations teams once events are booked, ensuring seamless communication, meticulous planning, and flawless execution of all events. This role demands someone with high organizational prowess, excellent hospitality acumen, and the ability to multitask effectively in a fast-paced environment.

The Event Manager / Convention Services Manager will be responsible for managing every aspect of event coordination, from initial planning and client consultation to on-site execution and post-event review. This professional will work closely with various departments, including sales, banquet, culinary, audiovisual, housekeeping, and front office teams, to guarantee that every event meets the client's expectations and hotel standards. Key responsibilities involve creating and distributing detailed Banquet Event Orders (BEOs), conducting pre-event meetings with clients, overseeing room setups, managing event flow, and addressing any on-the-spot client requests or issues.

Aside from on-site coordination, the position also involves operational oversight such as site inspections, event walkthroughs, documentation accuracy, and supervision of event setup and breakdown. Additionally, financial and administrative duties include assisting with contract reviews, budget monitoring, revenue tracking, invoicing, and maintaining event records within the hotel's management system.

Ideal candidates will have at least 3 to 5 years of prior experience in hotel event management, convention services, or banquet operations, with a proven track record of coordinating various event types including corporate meetings, conferences, weddings, and social functions. Strong project management, organizational, and communication skills are essential, as is the ability to manage multiple concurrent events. Availability to work during evenings, weekends, and holidays as per event scheduling is also required.

Preferred experience includes working in a full-service or convention hotel environment, familiarity with event management or property management software systems, and knowledge of banquet operations and audiovisual technology. The ideal Event Manager is highly organized, detail-oriented, calm under pressure, passionate about hospitality, and excels at building lasting relationships with clients. This role is an excellent opportunity for hospitality professionals eager to advance their careers in an engaging and dynamic setting, contributing significantly to the hotel's reputation for excellence in event services.