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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Our client is a distinguished lifestyle boutique hotel located in the vibrant city of Louisville, Kentucky. Known for offering a unique blend of contemporary comfort and personalized service, this boutique hotel has carved a niche in the hospitality industry by catering to guests who value an intimate and curated experience. The hotel prides itself on exceptional service standards, stylish accommodations, and a welcoming atmosphere that appeals to both leisure and business travelers. Its prime location in Louisville places it close to key attractions, local culture, and business districts, making it an ideal destination for guests and event organizers alike.
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Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 3 years of experience in hotel event management or related role
- Proven ability to manage multiple concurrent events efficiently
- Strong communication and interpersonal skills
- Proficiency with event management software and hotel property management systems
- Ability to work non-traditional hours including evenings, weekends, and holidays
- Detail-oriented with excellent organizational skills
- Ability to remain calm and solutions-focused under pressure
Job Qualifications
- 3-5+ years of experience in hotel event management, convention services, or banquet operations
- Experience coordinating corporate meetings, conferences, weddings, or social events
- Strong project management and organizational skills
- Ability to manage multiple events simultaneously in a fast-paced environment
- Excellent communication and relationship-building skills
- Experience creating and managing Banquet Event Orders (BEOs)
- Ability to work evenings, weekends, and holidays as required by event schedules
- Experience working in a full-service or convention hotel environment
- Familiarity with event management software or hotel PMS systems
- Knowledge of banquet operations and audiovisual coordination
Job Duties
- Serve as the primary point of contact for clients after the sales process is complete
- Plan and coordinate all aspects of meetings, conventions, and special events
- Conduct pre-convention meetings to review event details, timelines, and service expectations
- Create and distribute detailed Banquet Event Orders (BEOs) for internal departments
- Maintain consistent communication with clients to ensure event expectations are met or exceeded
- Oversee on-site event execution including meetings, conferences, weddings, and social events
- Coordinate with banquet, culinary, audiovisual, housekeeping, and front office teams
- Monitor room setups, event flow, and service delivery during programs
- Address client requests and resolve issues promptly to ensure guest satisfaction
- Work closely with the Sales, Banquets, Culinary, and Operations teams to ensure seamless event delivery
- Conduct site inspections and event walkthroughs with clients
- Ensure accurate documentation and communication of all event requirements
- Supervise event setups and breakdowns to ensure adherence to hotel standards
- Assist with reviewing event contracts, budgets, and final billing
- Track event revenue and support profitability goals
- Ensure accurate invoicing and post-event billing reconciliation
- Maintain event documentation within the hotel's event management system
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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