Events Manager

Marriott International is a globally renowned hospitality company, recognized for its dedication to providing exceptional guest experiences and fostering inclusive work environments. Among its distinguished portfolio of brands is Westin, a brand that prioritizes wellness and the overall well-being of its guests. Westin aims to empower travelers to maintain their health, regain control, and be their best selves even when away from home. The company culture encourages associates to embrace well-being both on and off the job, promoting an optimistic, active, and passionate approach to work and life. With its headquarters in Boston, Massachusetts, Marriott International offers a dynamic and supportive workplace where diversity is celebrated, and each employee’s unique background contributes to the collective success of the team. As an equal opportunity employer, Marriott International is committed to non-discrimination and inclusive hiring practices, ensuring opportunities are accessible to all qualified individuals.

This position is for a full-time Event Planner based at the Westin located at 10 Huntington Ave, Boston, MA. The job falls under the management category with a salary range of $71,000 to $91,000 per year and includes eligibility for bonuses. As an Event Planner, you will be responsible for coordinating all phases of property events, primarily handling events of average complexity. Your role involves close collaboration with sales, property departments, and customers to guarantee a seamless transition from sales to service and back. The position requires preparing event documentation, managing logistics, and ensuring that billing accuracy is maintained. You will also have opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.

Your duties encompass a broad spectrum that includes managing group room blocks and meeting spaces for medium to large groups, identifying and resolving operational challenges, and integrating current event management trends into service. As a liaison between the sales team and the customer, you will maintain strong communication throughout the event lifecycle—from pre-event planning through post-event follow-up. Additionally, you will participate in customer site inspections, assist with the sales process, and continuously seek feedback to enhance the event planning experience. Exceptional customer service is vital in this role; you will be expected to deliver and promote a high level of service among employees and set a positive example in guest relations.

The position also requires leadership skills to conduct pre- and post-event meetings and coordinate with the sales and marketing teams to support event sales and forecasting. You will be involved in up-selling opportunities and forecasting group revenue related to catering and audiovisual services. Human resource responsibilities include reviewing guest feedback, coaching employees on service behaviors, implementing corrective action plans, and collaborating with property staff to overcome challenges. The ability to proactively improve service performance is essential to this role.

Overall, this Event Planner position at Westin Boston offers a fulfilling opportunity to work with a prestigious hospitality brand that values well-being, diversity, and excellence in event management. You will be part of a collaborative team committed to delivering memorable events while fostering personal and professional growth. If you are passionate, optimistic, and eager to contribute to a premier wellness hospitality brand, this role provides a platform to excel and develop your career in the event management industry.