Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $64,000.00 - $83,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligible
Professional development opportunities
Employee Discounts

Job Description

Marriott International is a globally recognized leader in the hospitality industry, offering an unparalleled portfolio of brands renowned for quality, innovation, and exceptional guest experiences. Among its many distinguished brands is W Hotels, known for igniting curiosity and expanding worlds by redefining luxury and creating vibrant, innovative spaces where guests can experience life to the fullest. Located at 300 12th Ave S, Nashville, Tennessee, this W Hotels location is part of the Marriott family, committed to diversity, inclusion, and providing equal opportunity employment. The company thrives on a rich blend of cultures, talents, and experiences, fostering an environment where all associates can belong and become the best versions of themselves. As a full-time management position with a pay range of $64,000 to $83,000 annually plus bonus eligibility, this role offers not only a competitive salary but also the chance to grow professionally within one of the world's most respected hospitality companies.

The Event Manager role at W Hotels (Nashville) is pivotal in ensuring seamless event execution, from preparation through to post-event follow-up. This position demands meticulous attention to detail, strong organizational skills, and the ability to coordinate across multiple departments including sales and property operations, ensuring consistent delivery of high-level service. The Event Manager handles events of average complexity, overseeing event documentation, billing accuracy, and customer interactions to maintain exceptional standards. They act as the critical link between the sales team and customers, managing group room blocks, meeting spaces, and resolving operational challenges creatively and efficiently. This role emphasizes proactive communication, customer service excellence, and leadership in guiding event teams through the pre-event, event, and post-event processes. With a focus on revenue maximization, the Event Manager also identifies up-selling opportunities and event enhancements, contributing directly to the property’s financial success. The role requires a balance of customer-centered service and operational excellence, ensuring guests and clients experience memorable, flawlessly executed events. The ideal candidate will possess relevant education or experience in Hospitality, Event Management, or Business Administration, bringing at least one to two years of professional experience to the table. They will have the ability to lead teams, handle multiple tasks, and adapt to evolving event trends and challenges. This position offers a dynamic work environment where interpersonal skills and leadership are prized, and where employees are empowered to innovate and continually improve service performance. Joining W Hotels means becoming part of a forward-thinking, globally connected team dedicated to hospitality excellence and creating lifetime experiences for guests and clients alike.

Job Requirements

  • High school diploma or GED
  • 1-2 years of experience in event management or related professional area
  • or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
  • at least 1 year experience in event management
  • strong communication skills
  • leadership experience or potential
  • ability to work full time
  • must be located in or willing to work in Nashville, Tennessee
  • willingness to work in a fast-paced event environment

Job Qualifications

  • High school diploma or GED with 1-2 years of experience in event management or related field
  • or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major with at least 1 year of experience in event management
  • strong communication skills
  • leadership abilities
  • proficiency in event coordination
  • customer service excellence
  • problem-solving skills
  • ability to manage multiple tasks
  • knowledge of current event management trends
  • teamwork and collaboration skills

Job Duties

  • Prepare and manage all event documentation
  • coordinate with sales, property departments, and customers for pre-event, event, and post-event phases
  • ensure seamless turnover from sales to service and back to sales
  • handle events of average complexity
  • identify and maximize revenue opportunities through up-selling and event enhancements
  • greet customers during event phase and transition to event operations team
  • ensure billing accuracy and conduct bill reviews with clients
  • manage group room blocks and meeting spaces for medium to large-sized groups
  • resolve operational challenges by collaborating with staff and customers
  • use current trends to enhance event management and design
  • act as liaison between field salesperson and customer
  • participate in customer site inspections and assist with sales
  • solicit feedback to improve event planner experience
  • deliver and encourage excellent customer service
  • empower employees for outstanding service
  • set positive guest relations examples
  • communicate event details verbally and in writing
  • maintain presence with customers throughout event process
  • oversee customer experience through full event cycle
  • follow up post-event
  • handle guest complaints and problems
  • enhance customer experience using expert judgment
  • remain available for problem-solving and adjustments
  • integrate feedback into customer service improvement plans
  • emphasize guest satisfaction in meetings
  • collect guest feedback on service and quality
  • ensure hourly employees understand event expectations
  • lead pre- and post-event meetings
  • facilitate various event-related meetings
  • assist sales and marketing with revenue forecasting
  • up-sell products and services
  • forecast event and room revenues
  • review guest satisfaction with employees
  • observe and provide feedback on service behaviors
  • implement corrective action plans
  • take initiative to improve service using experience
  • collaborate on operational challenges
  • perform other duties as needed

Job Criteria

Experience

Mid Level (3-7 years)


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