Events Manager

Renaissance Hotels is a distinguished brand within the Marriott International portfolio, known for its commitment to providing exceptional hospitality experiences that celebrate the unique DNA of the neighborhoods where its properties are located. Located at 817 Common St, New Orleans, Louisiana, this Renaissance Hotels location offers guests a blend of culture, local flavor, and outstanding service, making every stay memorable and authentic. As a part of Marriott International, a global leader in the hospitality industry, Renaissance Hotels prides itself on fostering an inclusive and dynamic work environment where associates' diverse backgrounds, talents, and experiences are valued and celebrated. Marriott International is a leading multinational hospitality company that is dedicated to being an equal opportunity employer, promoting a workplace free from discrimination and rich in cultural diversity, aimed at enabling employees to thrive and grow professionally.

The Event Manager role at Renaissance Hotels in New Orleans is a full-time, management-level position offering an annual salary range of $56,000 to $72,000, with eligibility for bonuses. This vital role focuses on overseeing the planning and execution of events from the initial documentation phase through to the post-event wrap-up, ensuring seamless coordination with sales teams, property departments, and customers. The Event Manager is responsible for managing event logistics for events of average complexity, including the preparation of event documentation, coordination of group room blocks, meeting spaces, and managing billing accuracy. A central part of the position is ensuring that there is a smooth turnover between sales and service teams to deliver high-caliber customer experiences.

This position requires a keen eye for detail, exceptional organizational skills, and a customer-centric mindset, as the Event Manager works closely with internal teams and clients to both anticipate and solve operational challenges. They leverage current trends in event management and event design to maximize revenue opportunities through upselling and offering event enhancements. The role also entails leadership responsibilities such as conducting pre- and post-event meetings with groups ranging from average to large size, leading various event-focused meetings like Banquet Event Order reviews, and serving as a key liaison throughout the event process.

Customer service excellence is paramount, with the Event Manager charged with delivering top-tier service at every phase. This includes greeting customers, handling their concerns, following up post-event, and continuously seeking feedback to improve service quality. The manager acts as a role model for guest relations, supports and empowers hourly employees, and ensures clear communication of event details to all involved parties.

In addition to operational duties, the role involves human resource activities such as reviewing guest feedback, providing performance feedback to employees, assisting in corrective action plans, and fostering an environment of continuous service improvement. The successful candidate will demonstrate proactive problem-solving skills and the ability to adapt to evolving customer needs and event trends.

Joining Renaissance Hotels as an Event Manager means becoming part of a vibrant and adventurous team that embraces exploration, culture, and storytelling through every aspect of the guest experience. This role offers an exciting opportunity to develop professionally within a globally recognized hospitality brand while contributing to memorable and impactful events in the heart of New Orleans.